Name: MBL Hightech Prime CRM
Author: MBL Hightech

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Team Force CRM, developed by MBL Hightech, is a Customer Relationship Management (CRM) software designed to optimize business operations. This CRM solution is suitable for businesses of various sizes and caters to professionals in sales, marketing, accounting, human resources, and reporting. According to the vendor, Team Force CRM offers a range of features and functionalities to enhance customer relationships and productivity.

## Key Features

**Three Installation Methods**: According to the vendor, Team Force CRM offers three installation methods: Cloud Setup, Hybrid Setup, and ON-PREMISE Setup, providing flexibility and ease of implementation based on user preferences.

**Top Level Security**: The vendor claims that Team Force CRM prioritizes security and ensures the safety of user data. It is separated from other software to enhance safety measures and prevents theft by censoring phone numbers and email addresses. The System Check and WHITE LIST Protection with SHA 256 BIT are said to guarantee that personal information cannot be stolen by third parties.

**Ultimate Speed**: Team Force CRM is claimed to deliver exceptional speed and efficiency. According to the vendor, it enables instant reaction and quick loading of up to 20,000 Leads in seconds, facilitating prompt access to information. The superior speed also allows for real-time tracking of investor movements in Meta and provides a mass update option for efficient lead management. Additionally, the fast retention notification system is said to ensure seamless cross-departmental solutions.

**Ultimate Technology**: According to the vendor, Team Force CRM is equipped with advanced technology to enhance performance and user experience. It offers backup functionality without impacting CRM's performance, ensuring data integrity and security. The CRM solution also supports API integration with various systems, allowing for seamless data exchange. Coded using advanced programming languages, Team Force CRM is designed to meet the needs of speed, security, and solution. The vendor claims that it can integrate with any SIP Phone and Switchboard for direct calling from the CRM system.

MBL Hightech offers CRM software for various industries, designed to increase sales potential, but where upgrades can be made in case of the company needs or demands. Customer relationship management "Prime CRM" software offered by MBL Hightech is designed to improve customer relationships and maximizes customer retention.

Norada Solve360

Copper is a customer relationship management (CRM) built as an integration into Google Apps.

Basic - Paid Annually

Professional - Paid Annually

Business - Paid Annually

Starter - Paid Annually

Copper

MBL Hightech Prime CRM

CRM software centralizes customer data to support every stage of the customer journey—from outreach to retention. These platforms help sales, marketing, and support teams manage contacts, automate workflows, and track interactions. Advanced CRMs include pipeline management, marketing automation, and analytics. Compare top CRM tools based on user reviews, features, and fit for your business needs.

MBL Hightech

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

Customer data management / contact management

The software acts as a single source for all customer data and enables users to access that data efficiently.

Workflow management

The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.

Territory management

Users can defines salesperson territories based on customer or market characteristics.

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.

Contract management

Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.

Quote & order management

Users can create, process and fulfill price quotations and sales transactions.

Interaction tracking

Users can log and track all customer interactions through any channel, including social, email, phone and in-person.

Channel / partner relationship management

The software allows for sales, territory, lead, order and account management for partners or OEM relationships.

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

Case management

This includes incident/ticket creation, routing, escalation, and resolution.

Call center management

This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.

Help desk management

This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

Lead management

This includes lead generation, scoring, qualification, routing, and nurturing.

Email marketing

This involves the ability to send mass email to groups of people based on particular qualifications.

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

Task management

This includes the ability to plan, track, collaborate and report on tasks.

Billing and invoicing management

This includes automated invoice creation and billing.

Reporting

Software provides a broad range of standard and the ability to build custom reports.

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

Forecasting

The software helps users accurately forecast sales based on volume and conversion metrics.

Pipeline visualization

Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.

Customizable reports

Users can create reports and dashboards unique to their needs.

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

Custom fields

Users can create custom fields to store additional information on standard and custom objects.

Custom objects

Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.

Scripting environment

Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.

API for custom integration

An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

Single sign-on capability

The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

Social data

The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.

Social engagement

The software can facilitate and track engagement with customers via social channels.

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

Marketing automation

The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.

Compensation management

The software can integrate with compensation management software or sales commission software such as Xactly Incent or IBM’s Varicent.

Platform

Mobile access

Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.

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MBL Hightech Prime CRM

Overview

What is MBL Hightech Prime CRM?