Name: mCase
Author: RedMane Technology

Help Desk

Web and Video Conferencing

Customer Support

Image Recognition

Development

Business Intelligence (BI)

Collaboration

Diagramming

Project Portfolio Management

Supply Chain Management

Enterprise

Accounting

Invoicing

Finance and Accounting

Applicant Tracking

Benefits Administration

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Brokers

Cloud Storage

Converged Infrastructure

Data Center Infrastructure Management

Data Lakehouse

Data Observability

Data Privacy Management

Database Load Balancing

Ethernet Switches

File Sync and Share

Fraud Detection

Integration Platform as a Service (iPaaS)

License Management

Log Management

Managed IT Service

Network Performance Monitoring

Network Troubleshooting

NoSQL Databases

Packet Analyzer

Password Management System

Remote Support

SOA Governance

Single Sign-On

Smart Contracts

Solid State Drives

Threat Hunting

Threat Intelligence

Virtual Private Cloud (VPC)

Wireless LAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Creative Collaboration

Customer Success

Digital Content Creation

Digital Signage

Email Marketing

Marketing Analytics

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Field Service Management

Meeting Room Booking

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Gamification

Sales

Construction Management

Equipment Rental

Homeowner's Association (HOA) Management

InsurTech

Insurance Suites

Investment Portfolio Management

Tax Practice Management

Vertical-Specific

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mCase is a modern human services platform developed by RedMane Technology. According to the vendor, this solution aims to improve outcomes for clients, save time for caseworkers, and reduce burnout. It is specifically designed for the human services sector, with a focus on child and family services, eligibility and enrollment, and case management. mCase is suitable for organizations of various sizes, from small agencies to large government departments. It is widely used by social workers, case managers, program leaders, child welfare agencies, and child support agencies.

## Key Features

According to the vendor, mCase offers the following key features:

**360 Visual Representation**: mCase provides caseworkers with a comprehensive view of each client, offering insights into their background, history, and current situation. This feature aims to help caseworkers identify patterns, trends, and potential risks.

**Powerful Workflows and Reminders**: mCase includes automated workflows and reminders to keep caseworkers organized and on track. This feature is designed to ensure that tasks are completed on time and to streamline casework processes, improving efficiency.

**Open Integration**: mCase supports data sharing with other systems through its standards-based services architecture. According to the vendor, this allows integration with various types of systems, including legacy mainframe solutions, facilitating seamless information exchange and collaboration between different platforms.

**Dashboards and Reports**: mCase provides customizable dashboards and reports that highlight vital information. Users can track key metrics, monitor performance, and analyze data, aiming to help organizations gain insights and make data-driven decisions.

**Unmatched Configuration Ability**: According to the vendor, mCase offers a no code/low code platform for easy customization. This feature allows organizations to quickly make changes to screens, reports, workflows, and more, enabling them to adapt to evolving laws, regulations, and policies.

**Mobile Capability**: mCase is designed to work seamlessly on mobile devices, allowing caseworkers to work in the community. According to the vendor, this feature enables caseworkers to take notes, capture photos, and complete assessments offline, with data automatically syncing once a network connection is available.

**Client and Provider Portals**: mCase provides self-service portals for clients and providers. Clients can access information, submit applications, and communicate with caseworkers, while providers can manage their information, submit reports, and collaborate with caseworkers, according to the vendor.

**Intake**: mCase aims to streamline the intake process for new cases by capturing essential information and initiating the case management workflow. This feature is designed to ensure that all necessary data is collected accurately and efficiently.

**Assessment**: According to the vendor, mCase automates the assessment process, allowing for standardized evaluations. It provides tools and templates to guide caseworkers in conducting thorough assessments, aiming to help identify the needs and strengths of clients.

**Investigation**: mCase supports the investigation phase of case management, facilitating data collection, evidence gathering, and collaboration among team members. According to the vendor, this feature aims to help in making informed decisions based on the findings.

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