Name: Med USA CRM
Author: Med USA

Help Desk

Web and Video Conferencing

Customer Support

Mind Mapping

Mobile App Development

Development

Business Intelligence (BI)

Collaboration

Communications Platform as a Service (CPaaS)

Org Chart

Enterprise

Accounting

Payment Gateway

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Recruitment Automation

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

API Management

Cloud Storage

Component Content Management

Data Quality

Desktop Outsourcing

Electronic Data Interchange (EDI)

Fraud Detection

IT Infrastructure Monitoring

IT Service Management (ITSM)

Identity Governance and Administration

Industrial IoT

Infrastructure-as-Code (IaC)

Integration Platform as a Service (iPaaS)

Managed Print

Network Performance Monitoring

Relational Database Management Systems

Session Border Controllers

Solid State Drives

Static Application Security Testing (SAST)

Static Code Analysis

Tower Servers

Traffic Switching

Virtual Private Network (VPN)

Vulnerability Management

Information Technology

A/B Testing

Ad Serving & Retargeting

Advertising Agency

All-in-One Marketing

Consumer Ratings & Reviews

Content Management

Email Marketing

Heatmap and Session Recording

Intent Data

Marketing Automation

Marketing Resource Management

Social Media Management

Survey & Forms Building

Video Streaming

Web Analytics

Webinar

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Lead Generation

Multichannel Retail

Sales Gamification

Sales Intelligence

Sales

Secure Service Edge (SSE)

User and Entity Behavior Analytics (UEBA)

Security

Car Rental

Commercial Drone

Equation Editors

Insurance Agency Management

Public Sector Software

Real Estate Property Management

Trucking Software

Vertical-Specific

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Med USA CRM is a healthcare revenue cycle management (RCM) and customer relationship management (CRM) solution aimed at optimizing billing processes and improving cash flow and revenue for medical practices and healthcare organizations. According to the vendor, this software caters to a wide range of professions and industries, including medical practices, urgent care facilities, laboratories, orthopaedic practices, and behavioral health practices.

## Key Features

**Healthcare Revenue Cycle Management**: Med USA CRM offers comprehensive revenue cycle management services, including charge entry, payment entry, eStatements, statement printing, and EDI. According to the vendor, this feature aims to optimize billing processes and improve cash flow and revenue for medical practices and healthcare organizations.

**Provider Credentialing**: Med USA CRM assists medical practices in navigating the complex provider credentialing process by helping compile paperwork, complete applications accurately, and providing follow-up to ensure smooth processing and timely completion. The vendor claims that this feature helps practices maintain enrollment, licensing, and privileging requirements.

**Real-Time Analytics**: Med USA CRM provides a fully customizable cloud-based business intelligence tool that offers access to critical practice data and metrics. According to the vendor, this feature helps increase practice efficiency and streamline workflows by enabling analysis of financial data and comparison of performance over time.

**Orthopaedic Billing**: Med USA CRM offers specialized billing services tailored to orthopaedic practices. The vendor states that this feature aims to maximize reimbursements and minimize time to payment by leveraging expertise in negotiating reimbursements, managing payer and insurance companies, and efficiently handling denials management and follow-up.

**Behavioral Health Billing**: Med USA CRM provides customized billing services for behavioral health practices, aiming to optimize revenue generation and reduce claim denials. According to the vendor, this feature streamlines the billing process for faster payments and improved cash flow, while also ensuring compliance with payer-specific requirements and regulations.

**Urgent Care Billing**: Med USA CRM offers billing services designed specifically for urgent care facilities. The vendor claims that this feature optimizes reimbursements and minimizes time to payment by efficiently managing the complex billing process for urgent care services, including negotiating with payers and managing denials.

**Medical Billing**: Med USA CRM provides comprehensive medical billing services, aiming to improve the accuracy and timeliness of billing processes, maximize revenue generation, and reduce claim denials. According to the vendor, this feature helps medical practices navigate payer requirements and regulations.

**Lab Billing**: Med USA CRM offers specialized billing services for laboratories, aiming to maximize reimbursements and minimize time to payment. The vendor states that this feature efficiently manages billing processes for laboratory services, including negotiating with payers and managing denials.

**Compliance**: Med USA CRM helps healthcare practices stay current with local and federal regulations, ensuring compliance with payer-specific requirements and industry standards. According to the vendor, this feature monitors changes in healthcare regulations and provides support in maintaining compliance with credentialing and enrollment requirements.

**Provider Credentialing Services**: Med USA CRM assists healthcare practices with new provider credentialing, ensuring accurate and timely completion of credentialing applications. The vendor claims that this feature facilitates the collection of provider data, documentation, and signatory needs, while also providing ongoing support for re-credentialing, re-appointments, and renewals.

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Medical Office EMR and EHR Software is designed to deal with the daily operations of a medical office.  It is available as desktop software, client-server software and internet-based software. While the terms EMR and EHR  are sometimes used interchangeably, EMR more often refers to digital records for internal use within the practice, whereas EHR refers to digital records that can be shared externally, with patients, other health care providers, insurance companies, etc.

Medical Office EMR & EHR

Med USA

Billing and Claims Management

Managing the entire revenue cycle to help improve collection rates

Real-time eligibility verification

The software checks a patient’s insurance and benefits eligibility and tracks co-pay and deductible information.

Coding

The software helps users find the correct codes – whether ICD-9 or ICD-10 – for claims.

Claims management

This includes claim scrubbing, electronic claim submission, and automated claim tracking.

Claim scrubbing

Electronic Claim Submission

Electronic Claim Submission refers to the ability of the software to submit claims electronically to insurance carriers from directly within the application.

Automated Claim Tracking

Automated Claim Tracking includes features related to tracking claims throughout their lifecycle through automation.

Patient billing

The software can generate statements, send them to patients via mail or email, and process payments.

Payment Processing

Payment Processing features enable the medical office to receive payments for co-pays or out-of-pocket payments via popular payment methods directly from patients from within the application.

Electronic Bill Pay

Online Bill Pay

Online Bill Pay allows patients to remit payment for co-pay and services via an online interface

Create Patient Statements

The software can generate billing statements for patient on-demand for any time period.

Mail or Email Patient Statements

Patient statements may be delivered via postal mail or electronically via email

Automated Alerts for Overdue Claims

The software automatically generates and sends overdue payment notifications to delinquent accounts.

Superbill Generation

The software generates Superbills which encompass multiple practices, services, visits, time periods, etc.

Denial / Underpayment Management

Denial and underpayment management features

Patient Payment Histories

The system can generate historical balance and payment reports for patients.

Electronic Remittance Advice

The software automatically provides electronic notifications upon remittance of payments

Streamlined Data Entry

Streamlined Data Entry refers to the usability and seamlessness of billing and claims management function data entry.

HIPAA Compliance

Billing and claims features requirements for compliance with HIPAA

SiHCFA Compliance

Electronic processing for compliance with SiHCFA workers compensation regulations

Credit Card Processing

Credit Card Processing refers to the ability to receive payment from patients via credit card

CodeCorrect

Clearinghouse Integration

The software supports integration with medical payments clearinghouses out of the box.

Accounting Integration

Refers to the medical office software's ability to integrate out of the box with accounting applications

Reporting

Support for reporting features specifically designed to support billing and claims management.

Financial Reporting

Reports and dashboards allow users to understand the financial health of a practice.

Revenue Cycle Management

Revenue Cycle Management features enable a medical practice to easily report on and manage cash flow across payables , receivables with both insurance carriers and patients, etc.

Integration with EMR/EHR

The medical office software integrates out of the box with EMR/EHR software.

Patient Scheduling

Managing patient scheduling, appointment reminders, and patient check-in

Drag-and-drop Scheduling

The software supports a graphical calendar interface for easy scheduling of facilities, equipment, physicians, and other staff.

Facility Scheduling

Refers to the ability of medical office software to manage facilities scheduling.

Physician Scheduling

Physician scheduling features enable for dynamic and flexible scheduling of physicians

Rule-based scheduling

The software sets schedules based on a set of rules or criteria that account for various institutional and individual needs.

Automated patient check-in

The software streamlines the check-in process, with features like co-pay notification, digital ID photos, insurance card scanning, waiting time updates, and self-check-in kiosks.

Automated appointment reminders

Patients receive automated reminders via text, phone or email in advance of appointments to help decrease the number of no-shows.

Multi-location support

The software can coordinate scheduling across multiple locations, facilities or practitioners.

ZocDoc Integration

The practice software supports integration to ZocDoc for online patient scheduling out of the box

Calendar interface

The software provides a user-friendly calendar from which users can track and schedule appointments.

Medical Inventory Management

Inventory Management allows medical practices to track supply levels and manage re-ordering.

Automated Supply Tracking

Triggered Reorder Notifications

The medical practice software automatically triggers notifications for supply reorders to office staff when supplies run below set thresholds.

Electronic Medical Records

Digital charting of a patient’s medical and treatment history

Charting / document management

Practitioners can easily create a patient record, take notes, update patient information, and understand a patient’s history at a glance.

Templates

The EMR software includes pre-built and customizable templates to allow for easy, standardized organization of clinical data and notes.

E-prescribing

Practitioners can write and send prescriptions electronically, as well as approve or deny renewal requests.

SOAP Notes

E&M Coding Advice

The software provides advice on E&M coding.

Med USA CRM

Overview

What is Med USA CRM?