Overview
What is Medallia Concierge?
Medallia Concierge's intelligent messaging platform enables brands around the world to communicate with customers and employees at scale, through two-way text messaging and powerful workflow automations.
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What is Medallia Concierge?
Medallia Concierge's intelligent messaging platform enables brands around the world to communicate with customers and employees at scale, through two-way text messaging and powerful workflow automations.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Tech Details
What is Medallia Concierge?
Its inbox consolidates messages from across channels, so customers can communicate through any channel they prefer, from SMS to web chat to Facebook Messenger and other messaging apps; and staff has just one place to go to see it all. Medallia Concierge automatically responds back to the customer through the channel he or she is using.
- Have staff and managers download Medallia Concierge from Google Play or the Apple App Store so they can access the unified inbox and respond to customers when on-the-go.
- SDKs for iOS and Android so the user can incorporate Medallia Concierge messaging into mobile apps.
- Apply filters and tags to dynamically segment customers, and communicate with multiple contacts in one click.
- Use reusable message templates to streamline communications with customers, and enforce brand standards
- Foster the personal connection with customers, with full support for emojis and picture messages, including animated GIFs.
Integrations
- Customize profile fields to map the most relevant contact attributes into Medallia Concierge
- Define dynamic segments of customers based on contact attributes and tags, to target communications and design relevant experience
- Its API integrate with other applications, to trigger service ticket creation in HotSOS or Quore, populate MindBody customer profiles with message history, or pass conversational intelligence to a BI tool to correlate customer communication patterns with spend.
Automations
- Identify service recovery opportunities through mid-stay health checks scheduled after guests check in
- Convert more leads into paying customers through mobile nurtures targeted to specific contact attributes captured
- Provide the VIP experience through targeted offers to the best customers, defined by loyalty program level
Artificial Intelligence (AI)
- Understand the intent of customers’ requests, to trigger time-saving automations that proactively resolve common customer issues
- Automatically categorize unstructured customer conversations to gain real-time insights to trending topics not available in any other system
- Determine sentiment from interactions with customers, enabling corrective actions before it’s too late
Analytics
- Measure a team’s performance responding to and resolving customer issues
- Synthesize customer conversations into topical categories, for better insight into customer needs and to support improved decision-making
- Roll-up reporting to benchmark performance across locations, to spot trends
Medallia Concierge Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Comparisons
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Reviews
Community Insights
- Recommendations
Users commonly recommend Zingle for its ease of use and range of features. They appreciate the ability to create tags, segments, and autoresponders. According to users, Zingle is an efficient tool for connecting with customers and people outside of the business. They consider it the fastest and most efficient way to contact customers. Users also highlight the user-friendly interface and robust feature set as reasons for recommending Zingle. Overall, Zingle is praised for its effectiveness in customer communication and its convenient features like tags and autoresponders.