Medallia

Medallia

Customer Verified
Top Rated
About TrustRadius Scoring
Score 9.0 out of 100
Top Rated
Medallia

Overview

Recent Reviews

What's In IT?

8 out of 10
September 09, 2021
It's a survey given to the customers on how the company addressed their needs. It's a very huge help for me, as an account executive, to …
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Customer feedback is a gift

10 out of 10
September 09, 2021
Medallia is being used by the entire organization as we value customer feedback. May it be a promoter or a detractor, we immediately take …
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Review for Medallia

10 out of 10
September 09, 2021
It is being used to monitor call quality for all of our calls, and we can see how the customer is being assisted. On email, with just one …
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EASE OF USE

10 out of 10
September 01, 2021
This is being used across our organization from Sales, Retention, and Technical support. We are able to identify customer pain points and …
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Awards

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Reviewer Pros & Cons

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Pricing

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What is Medallia?

Medallia is an enterprise customer feedback solution that allows companies to collect customer feedback across multiple channels and touchpoints, and analyze, understand and react to it in real time.

Entry-level set up fee?

  • Setup fee optional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

What is Qualtrics?

Qualtrics produces three Web-based products: Research Suite, which helps companies and schools conduct their own custom-made surveys and data analysis; Site Intercept, which allows websites to get feedback from visitors; and 360, a tool to help human resource operations assess employee performance.

What is SurveyMonkey?

SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand…

Features Scorecard

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Product Details

What is Medallia?

Medallia, a provider of experience management and engagement, aims to help users from the frontline to the C-Suite become customer-aware with actionable insights that keep customers coming back, spending more, and evangelizing the organization. The cloud-based platform captures solicited and unsolicited feedback data and serves up insights to help guide employees' daily decision-making.

Medallia Features

Customer experience management Features

  • Supported: Product usage analytics
  • Supported: Customer experience profiles
  • Supported: Customer experience dashboard
  • Supported: Customer journey mapping
  • Supported: Churn risk scoring
  • Supported: AI-powered recommendations

Additional Features

  • Supported: Engagement and Feedback Management
  • Supported: Real-time Analytics and Personalized Reporting
  • Supported: Action Management
  • Supported: Text Analytics
  • Supported: Social Review and Reputation Management
  • Supported: Artificial Intelligence and Predictive Analytics
  • Supported: Real-time and Bulk Integrations
  • Supported: End-to-end Data Protection
  • Supported: Self-Service Administration

Medallia Screenshots

Screenshot of Employee EngagementScreenshot of Customer ProfileScreenshot of IoT FeedbackScreenshot of Medallia MobileScreenshot of Organizational HierarchyScreenshot of Suggested ActionsScreenshot of Text Analytics

Medallia Videos

Medallia Experience Cloud
Medallia Text Analytics
Medallia and Best Western
Medallia and H&R Block

Watch Medallia Alchemy

Medallia Integrations

Medallia Competitors

Medallia Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

Medallia is an enterprise customer feedback solution that allows companies to collect customer feedback across multiple channels and touchpoints, and analyze, understand and react to it in real time.

The most common users of Medallia are from Enterprises (1,001+ employees) and the Telecommunications industry.

Comparisons

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Reviews and Ratings

 (33)

Ratings

Reviews

(1-15 of 15)
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September 30, 2021

Get to Know Medallia!

Bruce Lee | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We are also using Salesforce.com for our customers/clients' records, usage, cases, and such. Like Medallia, we are using Salesforce.com to understand the different account usage based on the services we provide. With the data provided by Salesforce.com, we would understand where we are lacking, which parts we are strong in, and which part of the service needs improvement. All in all, both products are very helpful and, [conveniently,] both are integrated into one another.
September 14, 2021

We hear you.

Score 9 out of 10
Vetted Review
Verified User
Review Source
Medallia does not only gives us convenience. It also gives us an opportunity to solve real-time feedback and create real-time solutions. The platform is easy to use, with a dashboard that could help our agents check their progress on a daily basis. I am particularly impressed with the platforms' ability to provide high attention to detail without compromising the sleek design that gives a professional vibe.
Jose Michael dela Cruz | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Medallia is one of our many tools for our agents and managers. It stands out because, in this tool, we get to hear our customers and build stronger relationships with them. We are able to see reports to keep track of those tasks assigned to agents and see how well they are working on our campaigns.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Medallia is a true enterprise solution. Our account management team truly partners with us. The user interface is simple and intuitive to use. Reporting and dashboards make it easy to find data quickly.

Other solutions are great in specific areas (customer support) but did not offer the full customer journey measurement we were looking for.
Score 2 out of 10
Vetted Review
Verified User
Review Source
I used MaritzCX in a previous company, and find it to be a far superior product with an exceptional support team. I have evaluated the Qualtrics product for previous companies and my existing company, and it appears to be on par with other platforms.
Noomi Codon | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I reviewed a number of platforms and Medallia was at the top for a B-to-B environment and had an easy way to integrate with Salesforce and have all that was needed right in Salesforce.
Emily Penfold Dailey | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
If you have a very large business with multiple outlets, Medallia is a reasonable choice to make because of the major scalability and the vast amounts of data you can collect. If you are a small, one-off, or independent business, it can be very costly and not all of the tools are necessary for you. I do not like the user experience or report visualizations as much as the reports on Revinate and TrustYou. Revinate is my favorite of the three so far.