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Medallia

Medallia

Overview

What is Medallia?

Medallia is an enterprise customer feedback solution that allows companies to collect customer feedback across multiple channels and touchpoints, and analyze, understand and react to it in real time.

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Pricing

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What is Medallia?

Medallia is an enterprise customer feedback solution that allows companies to collect customer feedback across multiple channels and touchpoints, and analyze, understand and react to it in real time.

Entry-level set up fee?

  • Setup fee optional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

Medallia's Senior Housing News Demo Day Submission - Senior Living

YouTube

Medallia x McLaren Sizzle Demo - Cool, Engaging, Sincere | Bailey Brown Voiceover

YouTube

Medallia for Salesforce Integration App Demo Video exported - Localized for Japan

YouTube

Medallia - Admin Suite - SaaS Platform Demo Explainer Video

YouTube

Medallia - Total Experience Profiles | SaaS Platform Demo Explainer Video

YouTube
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Product Details

What is Medallia?

Medallia, a provider of experience management and engagement, aims to help users from the frontline to the C-Suite become customer-aware with actionable insights that keep customers coming back, spending more, and evangelizing the organization. The cloud-based platform captures solicited and unsolicited feedback data and serves up insights to help guide employees' daily decision-making.

Medallia Features

Customer experience management Features

  • Supported: Product usage analytics
  • Supported: Customer experience profiles
  • Supported: Customer experience dashboard
  • Supported: Customer journey mapping
  • Supported: Churn risk scoring
  • Supported: AI-powered recommendations

Additional Features

  • Supported: Engagement and Feedback Management
  • Supported: Real-time Analytics and Personalized Reporting
  • Supported: Action Management
  • Supported: Text Analytics
  • Supported: Social Review and Reputation Management
  • Supported: Artificial Intelligence and Predictive Analytics
  • Supported: Real-time and Bulk Integrations
  • Supported: End-to-end Data Protection
  • Supported: Self-Service Administration

Medallia Screenshots

Screenshot of Employee EngagementScreenshot of Customer ProfileScreenshot of IoT FeedbackScreenshot of Medallia MobileScreenshot of Organizational HierarchyScreenshot of Suggested ActionsScreenshot of Text Analytics

Medallia Integrations

Medallia Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

Medallia is an enterprise customer feedback solution that allows companies to collect customer feedback across multiple channels and touchpoints, and analyze, understand and react to it in real time.

The most common users of Medallia are from Enterprises (1,001+ employees).
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Comparisons

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Reviews From Top Reviewers

(1-5 of 21)

Get to Know Medallia!

Rating: 10 out of 10
September 30, 2021
BL
Vetted Review
Verified User
Medallia
4 years of experience
  • Comments of our customers
  • Likelihood to recommend
  • Scores of different aspects/criteria
Cons
  • [It would be nice to improve the] location of all the alerts.
  • Reassigning the case/alerts owner still triggers overdue alerts from the old owner.
  • [I would appreciate if it] provided in-depth data descriptions.
  • [I would like to] have an option to directly send an email to the Cx within the case.

Medallia offers informative interaction with members but may not be a clear depiction of business ratings

Rating: 6 out of 10
December 03, 2021
KD
Vetted Review
Verified User
Medallia
1 year of experience
  • Gives clients an easy way to communicate their likes and dislikes of the business.
  • Informs management immediately of the information.
  • Gives users the ability to.
  • Allows clients to quickly and easily rate your business.
Cons
  • The rating scale is a bit skewed based on the fact that most of the clients completing surveys are those that are unhappy.

Medallia Review

Rating: 10 out of 10
October 05, 2021
hM
Vetted Review
Verified User
Medallia
8 years of experience
  • Surveys
  • Templates
  • Navigations
  • Replies
Cons
  • Filters
  • Navigations for newbies
  • Re-assignment of alerts

We hear you.

Rating: 9 out of 10
September 14, 2021
MJ
Vetted Review
Verified User
Medallia
1 year of experience
  • Real time feedback
  • Concise tagging
  • Integrated with Salesforce
Cons
  • Filters to shorten then navigations

Hear customers' thoughts, build stronger relationships, easy referrals with Medallia

Rating: 10 out of 10
September 10, 2021
  • Managing task with ease. We can set filters and see task statuses.
  • User-friendly interface.
  • Email notification for tasks that are overdue. It's always nice to have something to remind us.
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