Skip to main content
TrustRadius
Medallia

Medallia

Overview

What is Medallia?

Medallia is an enterprise customer feedback solution that allows companies to collect customer feedback across multiple channels and touchpoints, and analyze, understand and react to it in real time.

Read more

Learn from top reviewers

Medallia offers informative interaction with members but may not be a clear depiction of business ratings

Rating: 6 out of 10
December 3, 2021
IncentivizedVetted ReviewVerified User
Club members were sent survey links to rate our gym on Medallia. Overall I think it is an easy platform to use and customer-friendly. I do feel that it wasn't a clear depictio...
Continue reading
Krissy Davis
Manager - Sales
AGM
Gold's Gym
Medallia1 year of experience

Medallia Review

Rating: 10 out of 10
October 5, 2021
Vetted ReviewVerified User
Medallia is being used to manage our customers' feedback. Relationship surveys are being sent to our customers so they can share their experience as customers. They can rate t...
Continue reading
hyacinth Maynard
Manager - Sales
Sales Manager
RINGCENTRAL
Medallia8 years of experience

Get to Know Medallia!

Rating: 10 out of 10
September 30, 2021
IncentivizedVetted ReviewVerified User
Medallia is being used by the whole organization. It allows us to track surveys from our customers, be it for detractors or promoters. This helps us check and understand the c...
Continue reading
Bruce Lee
Account Manager - Sales
Account Manager
RingCentral
Medallia4 years of experience

We hear you.

Rating: 9 out of 10
September 14, 2021
IncentivizedVetted ReviewVerified User
We use it for client feedback; whenever the client has some feedback that they want to be addressed properly, they are sent through Medallia. Since we hear directly from custo...
Continue reading
Michelle Joyce Nael
Account Manager - Sales
Account Executive
RingCentral
Medallia1 year of experience

Hear customers' thoughts, build stronger relationships, easy referrals with Medallia

Rating: 10 out of 10
September 10, 2021
IncentivizedVetted ReviewVerified User
We use Medallia to see all of our customers' feedback and set a touch-base strategy after feedback has been posted. We can also set filters to see tasks that are still open, i...
Continue reading
Jose Michael dela Cruz
Manager - Sales
Account Manager
RingCentral
Medallia5 years of experience
Log in with LinkedIn to see content from your network
Return to navigation

Pricing

View all pricing
Medallia

Medallia

N/A
Unavailable

What is Medallia?

Medallia is an enterprise customer feedback solution that allows companies to collect customer feedback across multiple channels and touchpoints, and analyze, understand and react to it in real time.

Entry-level set up fee?

  • Setup fee optional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

264 people also want pricing

Alternatives Pricing

SurveyMonkey

SurveyMonkey

$99
per month
What is SurveyMonkey?

SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand…

Sprinklr Service

Sprinklr Service

$249
per month per seat
What is Sprinklr Service?

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables customer and agent experience across 30+ digital, social and voice channels, and delivers real-time insights. Enables customers to interact with a brand on their preferred channel for consistent brand…

Return to navigation

Product Demos

Medallia's Senior Housing News Demo Day Submission - Senior Living

YouTube

Medallia x McLaren Sizzle Demo - Cool, Engaging, Sincere | Bailey Brown Voiceover

YouTube

Medallia for Salesforce Integration App Demo Video exported - Localized for Japan

YouTube

Medallia - Admin Suite - SaaS Platform Demo Explainer Video

YouTube

Medallia - Total Experience Profiles | SaaS Platform Demo Explainer Video

YouTube
Return to navigation

Product Details

What is Medallia?

Medallia, a provider of experience management and engagement, aims to help users from the frontline to the C-Suite become customer-aware with actionable insights that keep customers coming back, spending more, and evangelizing the organization. The cloud-based platform captures solicited and unsolicited feedback data and serves up insights to help guide employees' daily decision-making.

Medallia Features

Customer experience management Features

  • Supported: Product usage analytics
  • Supported: Customer experience profiles
  • Supported: Customer experience dashboard
  • Supported: Customer journey mapping
  • Supported: Churn risk scoring
  • Supported: AI-powered recommendations

Additional Features

  • Supported: Engagement and Feedback Management
  • Supported: Real-time Analytics and Personalized Reporting
  • Supported: Action Management
  • Supported: Text Analytics
  • Supported: Social Review and Reputation Management
  • Supported: Artificial Intelligence and Predictive Analytics
  • Supported: Real-time and Bulk Integrations
  • Supported: End-to-end Data Protection
  • Supported: Self-Service Administration

Medallia Screenshots

Screenshot of Employee EngagementScreenshot of Customer ProfileScreenshot of IoT FeedbackScreenshot of Medallia MobileScreenshot of Organizational HierarchyScreenshot of Suggested ActionsScreenshot of Text Analytics

Medallia Integrations

Medallia Competitors

Medallia Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

Medallia is an enterprise customer feedback solution that allows companies to collect customer feedback across multiple channels and touchpoints, and analyze, understand and react to it in real time.

Qualtrics XM for Strategy and Research, InMoment XI Platform, and Clarabridge (discontinued) are common alternatives for Medallia.

The most common users of Medallia are from Enterprises (1,001+ employees).
Return to navigation

Comparisons

View all alternatives

Compare with

SurveyMonkey

SurveyMonkey

Compare
Qualtrics

Qualtrics

Compare
Hotjar

Hotjar

Compare
Sprinklr Insights

Sprinklr Insights

Compare
Pendo.io

Pendo.io

Compare
Contact Vendor
Gainsight CS

Gainsight CS

Compare
Contact Vendor
Workday Peakon Employee Voice

Workday Peakon Employee Voice

Compare
InMoment Text Analytics

InMoment Text Analytics

Compare
Revinate

Revinate

Compare
Return to navigation

Reviews From Top Reviewers

View all reviews
(1-5 of 21)

Get to Know Medallia!

Rating: 10 out of 10
Incentivized
September 30, 2021
BL
Bruce Lee
Account Manager
RingCentral (Consumer Services, 5001-10,000 employees)
Vetted Review
Verified User
Medallia
4 years of experience
View profile
Pros
  • Comments of our customers
  • Likelihood to recommend
  • Scores of different aspects/criteria
Cons
  • [It would be nice to improve the] location of all the alerts.
  • Reassigning the case/alerts owner still triggers overdue alerts from the old owner.
  • [I would appreciate if it] provided in-depth data descriptions.
  • [I would like to] have an option to directly send an email to the Cx within the case.

Medallia offers informative interaction with members but may not be a clear depiction of business ratings

Rating: 6 out of 10
Incentivized
December 03, 2021
KD
Krissy Davis
AGM
Gold's Gym (Health, Wellness and Fitness, 11-50 employees)
Vetted Review
Verified User
Medallia
1 year of experience
Pros
  • Gives clients an easy way to communicate their likes and dislikes of the business.
  • Informs management immediately of the information.
  • Gives users the ability to.
  • Allows clients to quickly and easily rate your business.
Cons
  • The rating scale is a bit skewed based on the fact that most of the clients completing surveys are those that are unhappy.

Medallia Review

Rating: 10 out of 10
October 05, 2021
hM
hyacinth Maynard
Sales Manager
RINGCENTRAL (Telecommunications, 1001-5000 employees)
Vetted Review
Verified User
Medallia
8 years of experience
Pros
  • Surveys
  • Templates
  • Navigations
  • Replies
Cons
  • Filters
  • Navigations for newbies
  • Re-assignment of alerts

We hear you.

Rating: 9 out of 10
Incentivized
September 14, 2021
MJ
Michelle Joyce Nael
Account Executive
RingCentral (Telecommunications, 201-500 employees)
Vetted Review
Verified User
Medallia
1 year of experience
Pros
  • Real time feedback
  • Concise tagging
  • Integrated with Salesforce
Cons
  • Filters to shorten then navigations

Hear customers' thoughts, build stronger relationships, easy referrals with Medallia

Rating: 10 out of 10
Incentivized
September 10, 2021
Pros
  • Managing task with ease. We can set filters and see task statuses.
  • User-friendly interface.
  • Email notification for tasks that are overdue. It's always nice to have something to remind us.
Return to navigation