Name: Medics Premier
Author: Advanced Data Systems

Help Desk

Web and Video Conferencing

Customer Support

Java Technologies

Service Mesh

Development

Academic Advising

Education

Business Intelligence (BI)

Collaboration

Desktop Publishing

Enhanced 911 (E911)

Interactive Voice Response (IVR)

Risk Management

VoIP

Enterprise

Accounting

Crypto Asset Management

Invoicing

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Credentialing

HR Management

Leave Management

Payroll

Recruitment Automation

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Infrastructure

Cloud Storage

Data Masking

Email Verification

File Sync and Share

Fraud Detection

HTML Editors

IT Asset Management

Integration Platform as a Service (iPaaS)

License Management

Log Management

Machine Learning

Network Performance Monitoring

Network Troubleshooting

Operating Systems

Remote Support

Secret Managers

Software Distribution

Tape Storage

Threat Hunting

Threat Intelligence

Vector Databases

VoIP Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Brand Intelligence

Content Management

Email Marketing

Graphics

IP Geolocation

Marketing Automation

Social Login

Social Media Management

Survey & Forms Building

Swag Management

URL Shorteners

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Acceleration

Sales

Video Surveillance

Security

Auto Repair

Building Information Modeling (BIM)

Emergency Notification

HIPAA Compliance

Laboratory Information Management

Legal Billing

Vertical-Specific

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### Sales and Marketing Support
Users have expressed mixed opinions regarding Medics Premier's sales and marketing support capabilities. While some users laud the exceptional customer service and efficiency of the support team, others have reported challenges with the sales team's responsiveness and competence. The overall consensus seems to suggest that while ADS support plays a vital role in enhancing workflow and resolving issues promptly, there are areas for improvement in the sales and marketing support functions of Medics Premier.

### Workflow Optimization
Users appreciate the collaborative approach taken by Medics Premier in understanding their workflow requirements and integrating the software effectively with existing systems. The software's complexity is balanced by its user-friendly configuration options, allowing for personalized workflow optimization. Reviewers highlight the flexibility in navigating different pathways within the software to streamline processes efficiently.

### Billing and Claims
Users consistently praise Medics Premier's billing and claims capabilities, highlighting the software's ease of use and efficiency in managing company billing functions. The pre-scrub feature for claims is particularly lauded for its ability to identify errors upfront, streamlining the billing process. Additionally, users appreciate the direct integration of Dr. charting with the billing department, a feature that has significantly improved workflow efficiency. The overall sentiment is positive, with users expressing satisfaction with the system's ability to enhance financial operations and ensure timely payments for services rendered.

### Financial Management
Users' experiences with ADS's financial management features are a mixed bag, with some praising the software for its money-saving capabilities and efficient billing functions. However, concerns have been raised about the system's limitations in transferring funds between patients. While some users have seen significant growth in their businesses with ADS, others have encountered challenges related to financial transactions within the platform. Ultimately, the overall consensus on ADS's financial management performance appears to be somewhat polarized, with both positive and negative feedback from users.

Medics Premier has proven to be a valuable solution for outpatient radiology facilities, addressing several key business problems faced by its users. With its user-friendly interface and easy learning curve, users have found Medics Premier to be one of the easiest systems to learn and program, enabling them to efficiently manage their radiology workflow. The help function provided by Medics Premier has also received high praise from users, allowing them to quickly learn the system and receive support for any situation they encounter.

Integration with EHR software is another critical functionality that Medics Premier offers. Users have benefited from seamless data exchange between Medics Premier and their EHR software, resulting in improved workflow efficiency. Additionally, features like direct charting to the billing department have streamlined the billing process, improving overall efficiency.

One of the standout features of Medics Premier is its scheduling system. Users appreciate its simplicity and ease of use, allowing them to quickly schedule patients and efficiently manage their imaging facility's workflow. Furthermore, storing patient information such as demographics and insurance details is made easy with Medics Premier's user-friendly layout.

In terms of technical convenience, Medics Premier's cloud-based system eliminates the need for servers and daily backups. This allows users to focus on billing without worrying about technical issues, saving time and resources.

Overall, despite some minor issues with support, users have had a positive experience with Medics Premier. Its ease of use, high functionality, and capability to meet daily goals—such as sending out claims promptly—make it a preferred choice for managing medical practices. While no software is perfect, Medics Premier has successfully addressed many business problems faced by its users in outpatient radiology settings.

User-Friendly Interface: Many users have praised Medics Premier for its user-friendly interface, stating that it is intuitive and easy to navigate. This has facilitated a smooth onboarding process for new employees, allowing them to quickly learn and perform their job duties efficiently.

Efficient Billing Process: Several reviewers have highlighted the pre-scrub feature of claims in Medics Premier as particularly helpful. By identifying and fixing errors before sending out claims, this feature ensures clean claims and reduces rejections or payment delays. Users appreciate how this contributes to the overall efficiency of their billing process.

Responsive Customer Service: The responsiveness of Medics Premier's customer service team has been highly appreciated by users. They have consistently received prompt assistance and quick resolution of any issues raised, enhancing their overall experience with the software.

Difficulties in reaching customer support: Several users have experienced challenges in getting timely responses from customer support and have found it difficult to reach them. 

Limitations in functionality for transferring money between patients: Users have mentioned that the software does not allow them to easily move money from one patient to another, which can be seen as a limitation in its functionality.

Lack of customization options without technical support: Some users have noted that certain features cannot be customized by the user and require the assistance of technical support. This lack of customization may impact the smooth operation of the software.

3 signing staff licenses & unlimited non-signing staff licenses

eClinicalWorks headquartered in Westborough offers their EHR / EMR solution, which can be upgraded to a full practice management solution at higher pricing tiers.

EHR Only

EHR With Practice Management

RCM as a Service

Medics Premier

Medical Office EMR and EHR Software is designed to deal with the daily operations of a medical office.  It is available as desktop software, client-server software and internet-based software. While the terms EMR and EHR  are sometimes used interchangeably, EMR more often refers to digital records for internal use within the practice, whereas EHR refers to digital records that can be shared externally, with patients, other health care providers, insurance companies, etc.

Medical Office EMR & EHR

Advanced Data Systems

Billing and Claims Management

Managing the entire revenue cycle to help improve collection rates

Real-time eligibility verification

The software checks a patient’s insurance and benefits eligibility and tracks co-pay and deductible information.

Coding

The software helps users find the correct codes – whether ICD-9 or ICD-10 – for claims.

Claims management

This includes claim scrubbing, electronic claim submission, and automated claim tracking.

Claim scrubbing

Electronic Claim Submission

Electronic Claim Submission refers to the ability of the software to submit claims electronically to insurance carriers from directly within the application.

Automated Claim Tracking

Automated Claim Tracking includes features related to tracking claims throughout their lifecycle through automation.

Patient billing

The software can generate statements, send them to patients via mail or email, and process payments.

Payment Processing

Payment Processing features enable the medical office to receive payments for co-pays or out-of-pocket payments via popular payment methods directly from patients from within the application.

Electronic Bill Pay

Online Bill Pay

Online Bill Pay allows patients to remit payment for co-pay and services via an online interface

Create Patient Statements

The software can generate billing statements for patient on-demand for any time period.

Mail or Email Patient Statements

Patient statements may be delivered via postal mail or electronically via email

Automated Alerts for Overdue Claims

The software automatically generates and sends overdue payment notifications to delinquent accounts.

Superbill Generation

The software generates Superbills which encompass multiple practices, services, visits, time periods, etc.

Denial / Underpayment Management

Denial and underpayment management features

Patient Payment Histories

The system can generate historical balance and payment reports for patients.

Electronic Remittance Advice

The software automatically provides electronic notifications upon remittance of payments

Streamlined Data Entry

Streamlined Data Entry refers to the usability and seamlessness of billing and claims management function data entry.

Billing and claims features requirements for compliance with HIPAA

SiHCFA Compliance

Electronic processing for compliance with SiHCFA workers compensation regulations

Credit Card Processing

Credit Card Processing refers to the ability to receive payment from patients via credit card

CodeCorrect

Clearinghouse Integration

The software supports integration with medical payments clearinghouses out of the box.

Accounting Integration

Refers to the medical office software's ability to integrate out of the box with accounting applications

Reporting

Support for reporting features specifically designed to support billing and claims management.

Financial Reporting

Reports and dashboards allow users to understand the financial health of a practice.

Revenue Cycle Management

Revenue Cycle Management features enable a medical practice to easily report on and manage cash flow across payables , receivables with both insurance carriers and patients, etc.

Integration with EMR/EHR

The medical office software integrates out of the box with EMR/EHR software.

Patient Scheduling

Managing patient scheduling, appointment reminders, and patient check-in

Drag-and-drop Scheduling

The software supports a graphical calendar interface for easy scheduling of facilities, equipment, physicians, and other staff.

Facility Scheduling

Refers to the ability of medical office software to manage facilities scheduling.

Physician Scheduling

Physician scheduling features enable for dynamic and flexible scheduling of physicians

Rule-based scheduling

The software sets schedules based on a set of rules or criteria that account for various institutional and individual needs.

Automated patient check-in

The software streamlines the check-in process, with features like co-pay notification, digital ID photos, insurance card scanning, waiting time updates, and self-check-in kiosks.

Automated appointment reminders

Patients receive automated reminders via text, phone or email in advance of appointments to help decrease the number of no-shows.

Multi-location support

The software can coordinate scheduling across multiple locations, facilities or practitioners.

ZocDoc Integration

The practice software supports integration to ZocDoc for online patient scheduling out of the box

Calendar interface

The software provides a user-friendly calendar from which users can track and schedule appointments.

Medical Inventory Management

Inventory Management allows medical practices to track supply levels and manage re-ordering.

Automated Supply Tracking

Triggered Reorder Notifications

The medical practice software automatically triggers notifications for supply reorders to office staff when supplies run below set thresholds.

Electronic Medical Records

Digital charting of a patient’s medical and treatment history

Charting / document management

Practitioners can easily create a patient record, take notes, update patient information, and understand a patient’s history at a glance.