I think Melio is worth what you pay for it....nothing
We use Melio to receive payment from a few different vendors. A primary client of ours uses them exclusively, and we tried them to allow …
Overview
What is Melio?
Melio is a small business-oriented Accounts Payable tool, presented as a service that helps small businesses keep up with business. A B2B payments experience and payment workflow designed to be simple, and to enable businesses to pay domestic and…
Recent Reviews
Popular Features
- Automated Accounts Payable Processes (5)2.323%
- Vendor Management (5)2.020%
Reviewer Pros & Cons
Pricing
Card processing fee
2.9%
Cloud
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://meliopayments.com/pricing/
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Melio Demo for Accountants and Bookkeepers with David Leary
YouTube
Melio Demo How to Pay a Bill
YouTube
Free Online Bill Pay Using Melio in QBO - Part 1
YouTube
Melio | Logistics- Demo
YouTube
Melio payments - Future of freight virtual event - Demo
YouTube
Melio Payments Review - DEMO & Complete Review of Melio
YouTube
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Melio?
Melio is a small business-oriented Accounts Payable tool, presented as a service that helps small businesses keep up with business. A B2B payments experience and payment workflow designed to be simple, and to enable businesses to pay domestic and international vendors, expedite payments, or pay by card.
Melio Video
What is Melio
Melio Integrations
Melio Competitors
Melio Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Melio is a small business-oriented Accounts Payable tool, presented as a service that helps small businesses keep up with business. A B2B payments experience and payment workflow designed to be simple, and to enable businesses to pay domestic and international vendors, expedite payments, or pay by card.
Reviewers rate Automated Accounts Payable Processes highest, with a score of 2.3.
The most common users of Melio are from Small Businesses (1-50 employees).
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(18)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Users have found Melio to be a valuable tool for processing recurring ACH transactions with their clients, resulting in significant savings on merchant fees. The platform has also been widely used for daily payments to vendors and managing accounts payable, providing a user-friendly experience for beginners. During the pandemic, some users turned to Melio as a solution to promptly pay vendors when mail delivery was delayed. Additionally, clients have utilized Melio alongside Veem to set up different Accounts Payable apps primarily through ACH, allowing for efficient payment processes.
However, some users encountered issues with Melio, particularly when it stopped working for clients in specific states. This led some users to explore alternative ACH bill payment systems. Furthermore, one user experienced a negative incident where a rent payment was not sent via Melio, resulting in late payments and disputes. Another user found that the platform caused delays in bill payments by frequently requesting proof for each transaction, leading to late fees and added complexities for small business owners.
On the other hand, many users have found Melio helpful in streamlining the vendor payment process, onboarding new vendors seamlessly, and ensuring accurate payment details. Despite these positive experiences, one user had a frustrating encounter with a recurring payment that continued even after cancellation, leading to a lack of confidence in the software's reliability. Overall, the product has shown promise in simplifying payment management tasks for businesses while also presenting some challenges that may require careful consideration.
Prompt Customer Service: Several users have praised the platform for its exceptional customer service. They have mentioned that the platform's support team is prompt in addressing any queries or concerns, providing timely assistance whenever needed.
Easy Payment Tracking: Many reviewers have highlighted the ease of tracking payment status as a major benefit of using the platform. They appreciate how it allows them to stay updated on payment progress effortlessly, making their financial management more efficient.
Convenient Vendor Payment Requests: Users find it convenient to request vendor payment details directly through the platform. This streamlined process saves time and effort by eliminating the need for manual communication and ensures a smoother transaction experience.
Slow transfer times: Several users have expressed frustration with the slow transfer times for payments in Melio. They feel that the process takes longer than expected, causing delays in paying their vendors and affecting their cash flow.
Lack of integration with accounting platforms: Some reviewers have mentioned that Melio's integration with accounting platforms like QuickBooks Desktop is not as seamless as they would like. They feel that there could be better synchronization between the two systems, which would save them time and reduce manual data entry.
Poor communication and customer service: A number of users have had negative experiences with the communication and customer service from Melio. They describe it as terrible, extremely slow, and lacking responsiveness. This has left them feeling frustrated and unsupported when dealing with issues or errors in the system.
Based on user reviews, here are the most common recommendations for Melio:
- Users highly recommend using Melio for sending payments. It is considered one of the better options for small businesses and offers an easy-to-use app for payment processing.
- Many users suggest that Melio is the best tool for paying vendors and receiving money. It is particularly useful for businesses with medium to low volume, providing a clean account receivable and payable platform without added cost.
- Users recommend taking advantage of the integration between Melio and QuickBooks. Syncing these platforms can streamline payment management and improve efficiency.
Overall, users find Melio to be a great platform for small businesses, freelancers, and those with multiple payments to manage in a month. It is suggested as a payment processor for paying vendors, contractors, and managing vendor payments effectively.
Reviews
(1-4 of 4)Companies can't remove reviews or game the system. Here's why
May 23, 2023
WARNING MELIO IS A SCAM.
Score 1 out of 10
Vetted Review
Verified User
I believe Melio is a flat out scam. No other way to describe it. From my experience, I sent a payment through Capital One Vendor Payments which is serviced by Melio for the rent on my live work loft and even paid extra to have the check expedited and sent via FedEx. After they claimed they sent the payment I contacted them and asked for the FedEx tracking number so I could know when it arrived, which they took 13 days to look for only to come back and tell me "We cannot locate your check. It might not have been sent so we will refund you for the payment." Crappy, sure but I figured they are a professional business, this must have been an oversight (boy was I wrong). Since the payment was for rent, at this point I had already set up to have them send next months payment and waited for them to issue a refund for the first payment so I could submit it a second time. A few days later they refunded me their fee, but not the value of the check. Another 2 weeks of back and forth and still they hadn't refunded it. Back to the second payment, since my landlord and I share the same address, mine just has a unit number attached to it, I updated the address for the second payment to mine and planned to hand deliver the check when it arrived. Melio said that check would arrive by the 3rd and by the 7th it hadn't shown up, so again asked for the FedEx tracking number, but this time they just ignored me. After being ignored for 2 more days, I then contacted Capital One for help and they initiated disputes on the transactions. Come to find out Melio never mailed either checks. Did they take my money? Yes. Did they provide the services I paid for? No. Did they refund me as they said they would? Nope. Did they cause me to become 2 months late on my rent? Yep. Thankfully Capital One got my money back for me, but for anyone considering using their service, please do yourself a favor and don't. That is unless you like to have others steal your hard earned money. I for one don't.
- I believe lie to their Customers
- I believe steal From Their Customers
- I believe ignore Their Customers
10%
1.0
10%
1.0
- Nearly Got Me Evicted
- Cost Me Over $400 In Late Fees
- Caused Undue Strain On My Health And Sanity
So So Much Better. They Actually Send The Payments Like They're Supposed To.
May 15, 2022
Melio is awesome
I use Melio on a daily basis to process payments to vendors for my own firm and to manage accounts payable for my clients. Melio makes accounts payable management easy. The platform is easy and intuitive for beginner use and information about payment and vendor status is easy to understand and navigate.
- Makes it easy to track the status of payments.
- Makes it easy to request vendor payment details.
- Integrates well with QBO to make AP management simple.
- I would like to be able to find the Melio payment ID attached to the payment in QB.
- Batch processing in QBO causes some important information not to be transferred to the payment.
- Integration
- Ease of use - for processing payment
- Cost efficiency
- Ease of cancelling or making an update to a payment
- Melio has taken the uncertainty out of AP.
- It is easy to pick up a client's AP and carry forward with transparency.
- It is easy to implement because it integrates well and is not expensive.
I prefer Melio over Bill.com. I prefer Melio because it is easier to cancel or correct a payment on the platform. I like the way that Melio lets you track vendor requests for payment information. I like that it is easy to follow the payment all the way through the process to its deposit.
We help clients set up different Accounts Payable apps primarily via ACH. Melio & Veem are our 2 top apps used. Although recently, Melio stopped working for our clients. We reached out to Melio & they told us Melio is currently not supported in our state! What a joke. Is this something that is going to get fixed? Now we have to help all these clients select a different ACH bill payment system. Not fun.
- Offers payment direct via the QuickBooks Online platform.
- Sends ACH or Paper bill payment
- Offers basic bill approvals
- Offering service in all states & not suddenly dropping a state for overall payments.
- Paying more than one bill at a time.
- Having varied approval process, not just by amount. Vendor based approvals.
- Allowing accountant user access to manage clients.
- Allowing bill payment direct out of QBo for no cost.
- I make money fixing the problems Melio creates, so the befit it provides is job security.
- I can only recommend it to more technically advanced clients.
It is pretty good, but clients call frustrated with it when they have to fix things. I cannot offer it to advanced clients, since the system is too simple.
July 19, 2021
Save Money and Time with Melio
Melio is being used by our accounting and finance department. The business problem it addresses is writing and issuing checks to our vendors. Previously, we used Bill Pay from Chase in combination with ACH and Wire transfers; however, Chase stops providing the Bill Pay functionality. Since the majority of our employees work remotely, it also helps in that I get an email notification when I need to authorize a check. In the past, people would have to come into my office for signatures or we would have to add them as a signer on the bank account.
- It is a low cost application
- Very easy to process payments and significantly more efficient than its competitors
- Very easy to add users and teach them how to use the platform
- When a check isn't deposited, it stays in the system until a Melio rep reaches out to you.
- I would like to see greater integration with accounting platforms such as QuickBooks desktop.
- While bank accounts can be added relatively easily, it would help if you could change the name of the bank account rather than just the account number.
- Most of its functionality is free
- It is easy to add bank accounts and users
- My employees can send checks with minimal supervision
- It has saved us countless hours when doing accounting
- Has enabled us to hire a controller for significantly less than what we would have previously paid