Name: MemberSuite
Rating: 10 (1 reviews)
Author: GrowthZone

Help Desk

Web and Video Conferencing

Customer Support

Augmented Reality Development

Development

Academic Advising

Education

Business Intelligence (BI)

Collaboration

Contract Management

Manufacturing Execution

Meeting Management

Project Portfolio Management

Smart Spaces

Visitor Management

Workflow

Enterprise

Accounting

Investor Relations

Subscription Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Referral

Employer of Record (EOR)

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Converged Infrastructure

Custom Software Development Services

Database Performance Monitoring

Edge Computing

Fraud Detection

IT Asset Management

Integration Platform as a Service (iPaaS)

Master Data Management (MDM)

Network Monitoring

Network Performance Monitoring

SIP Trunking

Software-Defined WAN

Threat Intelligence

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Audience Engagement

Audio Editing

Content Management

Creative Collaboration

Email Marketing

Marketing Automation

Product Information Management (PIM)

Screen and Video Capture

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Wireframing

Professional Services

Customer Communication Management

Customer Relationship Management (CRM)

Proposal

Sales Coaching

Sales

Cloud Infrastructure Entitlement Management

Data-Centric Audit Protection (DCAP)

GDPR Compliance

Operational Technology (OT) Security

Security

Aviation

Chargeback Management

Chiropractic

Financial Services CRM

Internet of Medical Things

Municipal

Oil and Gas

Roofing

Vertical-Specific

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### Event Management
Users consistently highlight MemberSuite's event management as a standout feature, citing its efficiency in handling event registrations, coordinating awards and competitions, and managing exhibitors within the system. The platform's integration with the customer database streamlines tracking registration, automates confirmation processes, and facilitates tiered pricing and hotel registrations. Despite some reported glitches, users appreciate the time-saving benefits and improved data accuracy that MemberSuite's event management functionality offers.

### Customization Options
While some users find MemberSuite's customization options to be a valuable feature that allows for tailored solutions to meet specific needs, others express frustration with the steep learning curve and challenges in fully leveraging the customization capabilities. The mixed feedback suggests that while the platform offers extensive customization possibilities, the process of implementing and utilizing these options may require significant time and resources.

### Database Management
Users consistently express frustration with MemberSuite's database management functionality. They highlight issues such as frequent system breakdowns, poor customer service, and a lack of thorough testing before implementing fixes. Many users feel that the system is not user-friendly and that customization comes at a high cost. Despite some positive aspects like cloud-based access and customization options, the overall sentiment towards MemberSuite's database management capabilities is largely negative. Users report challenges with data entry, maintenance, and overall efficiency in managing their organization's database effectively.

### Reporting and Analytics
Users appreciate MemberSuite's robust customization options for reports and analytics, allowing for tailored insights and data tracking. While some users find a learning curve initially, the support provided by the MemberSuite Team helps in navigating the system effectively. The platform's continuous improvements indicate a commitment to enhancing reporting capabilities, although some users suggest further development in the finance module for a more comprehensive financial system integration. Despite some challenges, users acknowledge the potential of MemberSuite's reporting and analytics features to meet their organization's needs effectively.

Users make the following recommendations based on their experience with MemberSuite:

1. Speak to current users with knowledge of the finance and fundraising modules for comparison shopping. It is advised to consult existing users who have experience with these modules to gain insights and compare MemberSuite with other options in the market.

2. Conduct thorough testing before going live. It is important to thoroughly test MemberSuite before implementing it fully. This ensures that any issues or discrepancies are identified and corrected beforehand, leading to a smoother transition and optimal performance.

3. Consider the size of the organization's membership. Users advise taking into account the size of an organization's membership when evaluating MemberSuite. It is recommended to assess if the platform can effectively handle the volume of members and associated data, as well as meet the specific needs of different membership categories.

Overall, users suggest being proactive in seeking user feedback, conducting thorough testing, and considering organizational requirements such as size when implementing MemberSuite.

MemberSuite is a software solution that has helped users to streamline their daily work and solve several business problems. The product offers a central database to manage all aspects of an organization, including tracking memberships, event registrations and billing. Users have been able to eliminate the need to maintain multiple spreadsheets, resulting in increased efficiency and reduced human error. They have also been able to automate many processes that were previously done manually or with several steps, enabling them to be more effective. 

MemberSuite has provided significant time savings by tying together information from different places into one system. This solution has helped users solve business problems such as too much information in various un-connected systems, which can be difficult to manage effectively. MemberSuite has helped users who struggle with their financial reporting process by making it less burdensome and more accurate. In addition, MemberSuite's Advanced Search function has been extremely helpful for users to report out on projects and mine data. Overall, MemberSuite is a tool that helps organizations improve their day-to-day operations by providing a centralized database for data management, automation of manual processes, and helping them better understand their membership data.

Customizable and Adaptable: MemberSuite is highly customizable, allowing businesses to alter the setup to meet their specific needs. Many reviewers have appreciated the system's flexibility and adaptability to unique association requirements.

Excellent Reporting Function: The reporting function within MemberSuite has been praised by many users for its excellence. It allows them to easily pull data related to program development, marketing, and member services for decision-making purposes.

Responsive Support Team: Members of the support team at MemberSuite are responsive and helpful in answering questions and addressing concerns. Several reviewers have expressed their satisfaction with the quality of customer success reps, who take time to explain answers with quick response times to support tickets.

Poor Customer Support: Users have consistently reported terrible customer support while using MemberSuite. They feel that the support team acts like gatekeepers, preventing other teams from fixing issues and not doing proper testing on things before putting them into production. Some users also report that customer support is of very little use when there are issues with financial or fundraising modules.
 
Not User-Friendly: Many users find MemberSuite difficult to navigate and not intuitive at all. There is a steep learning curve in the beginning, and customizing reports can be complicated for non-tech people. Additionally, the software has a complex format to create items within the system - especially events - leading some users to develop complex workarounds that slow down their day-to-day business.

System Glitches: Several reviewers have reported glitches as being common with MemberSuite, particularly after system updates which can break some features. Additionally, despite improvements being made over time, there are still areas of concern for users who believe certain aspects could use additional attention and development.

MemberSuite in Atlanta, Georgia offers their eponymous AMS platform, touting integratability with other applications and software systems as one of its foremost features.

Wild Apricot is an association management platform that emphasizes automation of member lifecycle management (i.e. attract, engage, renew), and also assists with receiving online payments and payment processing, and website content and engagement.

Wild Apricot was acquired by Personify Corp in 2017.

Personal

Group

Community

Professional

YourMembership in Florida offers an association management solution emphasizing member engagement via design and marketing features, as well as in-depth customer analytics.

MemberSuite

Association Management software is primarily designed to automate some of the standard management tasks of membership organizations, where members pay monthly or annual dues. These systems include not just membership management and event management, but also campaign management for targeted marketing campaigns, subscription and publications management, and award management.

Association Management

MemberSuite is the last AMS you'll ever have to buy

MemberSuite Event Management AMS Module

MEMBERSUITE - Come See Our AMS at ASAE Demo Day

MemberSuite CRM Module Overview

GrowthZone

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

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