Mention Reviews

37 Ratings
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Score 7.6 out of 100

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Reviews (1-8 of 8)

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January 14, 2020
Mark Anderson | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
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Support Rating

10
Customer support was always amazing with Mention. In an age where quick access to support is becoming so essential, Mention does an awesome job with communication and getting back to customers with answers.
Read Mark Anderson's full review
December 17, 2019
Kenny King | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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Support Rating

9
Mention always responded promptly and gave excellent support. Any problem we had with the software, from login trouble to broken features were addressed quickly. There was once a problem with our quota, where we were unable to see results we should have been able to see. We sent an email, and within an hour, the situation was resolved!
Read Kenny King's full review
November 19, 2019
Jon Padgett | TrustRadius Reviewer
Score 9 out of 10
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Verified User
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Support Rating

8
Overall, our Mention account rep is great. She responds to all requests and properly researches her response before replying. Because Mention is based in France, there can be a time lag in responses. Although our rep is in NYC, if she needs information from the Mention HQ, there is usually a delay of a day or two.
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November 13, 2019
Mark Barrera | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Support Rating

10
We don't need support and haven't but have been contacted and guided via email and know that support is there if we need it. Great documentation on their site as well. No concerns to report with their support team at this time.
Read Mark Barrera's full review

What is Mention?

Mention is a social media monitoring tool. Users can create alerts for their company name, product or competitors. The vendor aims to help companies get updated in real-time by tracking the most relevant mentions over the web and social web. The vendor’s value proposition is that Mention enables companies to react, get statistics, and collaborate with their team, all on the go! According to the vendor, over 650,000 companies use Mention.

Mention Features

Has featureSocial Measurement
Has featureSentiment Scoring
Has featureInfluencer Identification
Has featureSocial Reporting
Has featureWeb & Social Listening

Mention Screenshots

Mention Video

What is Mention

Mention Integrations

Slack, Buffer, Zapier, Twitter, Instagram, Facebook, Feedly

Mention Competitors

Mention Pricing

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Solo$29.00per month
Starter$99.00per month
CompanyCustomper month

Mention Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Account management

Mention Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Mobile Web
Supported Languages: english, french, spanish

Frequently Asked Questions

What is Mention's best feature?

Reviewers rate Performance and Support Rating highest, with a score of 9.

Who uses Mention?

The most common users of Mention are from Small Businesses and the Computer Software industry.