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Overview

What is MessageBird?

MessageBird is a CPaaS with APIs that allows users to incorporate VoIP calling, SMS messaging, and other means of communication into their app, website, or communication system. It's VoIP functionality includes Call Recording, Call Transcription, and Answering Machine Detection. Calls…

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Recent Reviews

TrustRadius Insights

Users have found that using the chatbot feature in the MessageBird platform has solved the problem of service drowning, making it easier …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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API Pricing - WhatsApp

$0.01

Cloud
per message

API Pricing - Voice

$0.01

Cloud
per minute

API Pricing - SMS

$0.01

Cloud
per message

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Cloud Integrate MessageBird Demo Etos Case

YouTube

Angie and SuperNest Shoes Demo MessageBird

YouTube

MessageBird Retail Demo with Inbox and Salesforce Service Cloud

YouTube
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Product Details

What is MessageBird?

MessageBird is a CPaaS with APIs that allows users to incorporate VoIP calling, SMS messaging, and other means of communication into their app, website, or communication system. It's VoIP functionality includes Call Recording, Call Transcription, and Answering Machine Detection. Calls are billed per second. According to the vendor, the product is scalable enough to use for call centers. In addition to calls, MessageBird Voice can also be used to send text-to-speech voice messages, for security use cases like two-factor authentication, alert broadcasts, etc.

MessageBird Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(10)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users have found that using the chatbot feature in the MessageBird platform has solved the problem of service drowning, making it easier to direct customers to specific sectors and provide practical information without the need for a human attendant. The ability to integrate WhatsApp API and SMS API through MessageBird has been appreciated by users, allowing them to test and use these features in a sandbox environment before going into production. The platform is fast, secure, and easy to use, providing various APIs like SMS, Instagram, and WhatsApp for different needs. Users have also praised MessageBird's performance in integrating WhatsApp business channels, allowing multiple response center agents to handle incoming requests through WhatsApp channels and improving communication with patients. Furthermore, the platform has been useful for supporting customer service departments, improving customer satisfaction and communication between representatives and customers. Overall, users have had a positive experience with MessageBird, finding it easy to use and cost-effective.

Based on user reviews, users recommend the following for MessageBird:

  1. Ensure all mobile numbers are available for SMS and verify approved links before sending SMS. This recommendation emphasizes the importance of having all necessary mobile numbers for SMS campaigns and confirming the validity of links sent via SMS.

  2. Give the product a try at a low financial cost. Users suggest trying out MessageBird due to its affordability, making it an accessible option for businesses on a budget.

  3. Compare prices for SMS handling and virtual numbers. Users advise comparing prices when considering MessageBird for SMS handling and virtual numbers, underlining the importance of cost-effectiveness and conducting thorough research before making a decision.

These recommendations offer valuable insights into specific aspects of using MessageBird, such as mobile number availability, affordability, and price comparison.

Reviews

(1-2 of 2)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use MessageBird to send SMS notifications to our users when they interact with our SaaS. We built a service that interacts with MessageBird for SMS and with SendGrid for e-mails, so every time we need to send a notification, we can send it for both channels at the same time.
  • SMS delivery
  • Webhooks for delivery reports
  • SMS pricing
  • SMS authentication is pricey (like other players)
  • Lack dedicated SMS phone numbers for Brazil
If you need to send SMS and don't need fancy APIs (robots and automation), it's great. High delivery rates, simple APIs, good pricing.
  • SMS API
  • Webhook reports
  • Lower cost per message
  • High SMS delivery rate
  • Fast development
Twilio prices were much higher for our initial volume (30k SMS/month). But they have more APIs and more services if you need to integrate email, SMS, and other channels.
We didn't need those features, only basic SMS and email, so we kept each feature from one provider. Email from Sendgrid and SMS from MessageBird
Score 8 out of 10
Vetted Review
Verified User
Incentivized
MessageBird is a tool that helps us to contact and respond to WhatsApp messages from both sales and collection clients. It helps us serve a large number of clients who want to contact us through a written means other than email. In addition, with automation tools, we can assign known clients to our executives who are already serving those clients.
  • Users can transfer a client to another user without a particular permission
  • It allows you to control the communication of our agents and their activity.
  • It gives us a feeling of closeness to our clients who, due to their work activity, cannot answer the phone
  • It does not accept all the functions of whatsapp
  • It has no integration with the Pipedrive CRM
  • Sometimes it doesn't work in real time, leaving clients waiting in an invisible "queue"
MessageBird seems to me a very useful tool for the times we are living [in] and the paradigm shift in corporate communications in all industries. It is very good at exchanging information and plain text. It works with some difficulty for sending images and other functionalities that the real WhatsApp application has, but the client on the other side does not know about this and sometimes sends information such as location that it is not possible to obtain.
  • Quick contact with collection clients
  • Delivers the feeling of instantaneous
  • It is good to start the relationship, but continue it through the call center.
Regarding WhatsApp Business, it is a very useful tool because templates can be programmed for the entire organization and clients can also be referred to other users in order to decongest an agent who can become quite busy. Otherwise there would be no way to serve you through two agents and you could have a bad end user or customer experience.
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