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MessageBird

MessageBird

Overview

What is MessageBird?

MessageBird is a CPaaS with APIs that allows users to incorporate VoIP calling, SMS messaging, and other means of communication into their app, website, or communication system. It's VoIP functionality includes Call Recording, Call Transcription, and Answering Machine Detection. Calls…

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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API Pricing - WhatsApp

$0.01

Cloud
per message

API Pricing - Voice

$0.01

Cloud
per minute

API Pricing - SMS

$0.01

Cloud
per message

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Product Demos

Cloud Integrate MessageBird Demo Etos Case

YouTube

Angie and SuperNest Shoes Demo MessageBird

YouTube

MessageBird Retail Demo with Inbox and Salesforce Service Cloud

YouTube
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Product Details

What is MessageBird?

MessageBird is a CPaaS with APIs that allows users to incorporate VoIP calling, SMS messaging, and other means of communication into their app, website, or communication system. It's VoIP functionality includes Call Recording, Call Transcription, and Answering Machine Detection. Calls are billed per second. According to the vendor, the product is scalable enough to use for call centers. In addition to calls, MessageBird Voice can also be used to send text-to-speech voice messages, for security use cases like two-factor authentication, alert broadcasts, etc.

MessageBird Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(10)

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
August 18, 2021

Great value for SMS APIs

Verified User
C-Level Executive in Information Technology
Computer Software Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We use MessageBird to send SMS notifications to our users when they interact with our SaaS. We built a service that interacts with MessageBird for SMS and with SendGrid for e-mails, so every time we need to send a notification, we can send it for both channels at the same time.
Pros and Cons
  • SMS delivery
  • Webhooks for delivery reports
  • SMS pricing
  • SMS authentication is pricey (like other players)
  • Lack dedicated SMS phone numbers for Brazil
Likelihood to Recommend
If you need to send SMS and don't need fancy APIs (robots and automation), it's great. High delivery rates, simple APIs, good pricing.
Most Important Features
  • SMS API
  • Webhook reports
Return on Investment
  • Lower cost per message
  • High SMS delivery rate
  • Fast development
Alternatives Considered
Twilio prices were much higher for our initial volume (30k SMS/month). But they have more APIs and more services if you need to integrate email, SMS, and other channels.
We didn't need those features, only basic SMS and email, so we kept each feature from one provider. Email from Sendgrid and SMS from MessageBird
Other Software Used
March 23, 2021

An easy way to stay in close contact with your customers

PR
Pablo Ritchie
Product Manager
Migrante Sociedad Financiera (Financial Services, 51-200 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
MessageBird is a tool that helps us to contact and respond to WhatsApp messages from both sales and collection clients. It helps us serve a large number of clients who want to contact us through a written means other than email. In addition, with automation tools, we can assign known clients to our executives who are already serving those clients.
Pros and Cons
  • Users can transfer a client to another user without a particular permission
  • It allows you to control the communication of our agents and their activity.
  • It gives us a feeling of closeness to our clients who, due to their work activity, cannot answer the phone
  • It does not accept all the functions of whatsapp
  • It has no integration with the Pipedrive CRM
  • Sometimes it doesn't work in real time, leaving clients waiting in an invisible "queue"
Likelihood to Recommend
MessageBird seems to me a very useful tool for the times we are living [in] and the paradigm shift in corporate communications in all industries. It is very good at exchanging information and plain text. It works with some difficulty for sending images and other functionalities that the real WhatsApp application has, but the client on the other side does not know about this and sometimes sends information such as location that it is not possible to obtain.
Return on Investment
  • Quick contact with collection clients
  • Delivers the feeling of instantaneous
  • It is good to start the relationship, but continue it through the call center.
Alternatives Considered
Regarding WhatsApp Business, it is a very useful tool because templates can be programmed for the entire organization and clients can also be referred to other users in order to decongest an agent who can become quite busy. Otherwise there would be no way to serve you through two agents and you could have a bad end user or customer experience.
Other Software Used
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