Name: MetricStream Case and Incident Management
Author: MetricStream

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Streaming Analytics

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Fraud Detection

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Managed Hosting

Master Data Management (MDM)

Network Diagnostics

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NoSQL Databases

Packet Analyzer

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Tape Storage

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Web Content Filtering

Wireless LAN

Wireless WAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

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Lead-to-Account Matching and Routing

Sales

Microsegmentation

Security

Animal Shelter

Animation

Computer-Aided Design (CAD)

Construction Management

Debt Collection

Tax Practice Management

Vertical-Specific

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MetricStream Case and Incident Management built on the MetricStream Platform, enables users to establish and follow consistent procedures for case and incident planning and administration, recording, triaging, routing, investigating, tracking, and closure. Cases can be reported from multiple sources, such as emails, hotlines, and intranet portals, with the option of anonymity. Cases/incidents can be aligned to organizations, processes, controls, risks, policies, and regulations to identify compliance or regulatory risk. Reports and dashboards provide visibility into the case and incident management program.

NeoCase, headquartered in France, offers HR case management, employee self-service system, and employee knowledgebase to enterprises.

Neocase

NeoCase

Appian is a low-code development and business process management platform. It features drag-and-drop design for app building, automated work processes, unified data management, and cloud-based deployment.

Appian Community Edition

Application - Standard

Platform

Unlimited

Application - Infrequent

Application - Input-Only

Appian

MetricStream Case and Incident Management

Case Management Software approaches the task of dealing with work to be done to achieve a customer-centric outcome, which is generally not repeatable. Cases are responses to customer problems, claims, or requests that require intervention by skilled knowledge workers, and cannot be handled by straight-through automated processing.

Case Management

Accelerate Sustainable Growth with Risk-Aware DecisionsONE INTEGRATED RISK PLATFORM – INTELLIGENT BY DESIGNMetricStream empowers organizations to make real-time risk-aware decisions that accelerate business performance, strengthen resilience, and enhance brand reputation.<h2> </h2>We are committed to empower customers to intuitively harness real-time risk intelligence across the extended enterprise with our Integrated Risk Platform, and GRC products and solutions, to accelerate business performance, strengthen resilience, and Perform with IntegrityTM.We believe integrity is the best way to foster productive teamwork and win the trust of customers, partners, employees, stakeholders, and industry peers. And it is also our belief that transparency at all levels is key to earning and maintaining this trust, enabling organizations to Perform with IntegrityTM. We are committed to helping our partners and customers skillfully manage peripheral risks and disruptions to flourish in this digital economy and accelerate sustainable growth. Our industry-first Integrated Risk Platform - intelligent by design, drives business performance by delivering operational efficiencies across the extended enterprise.

MetricStream

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

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Case Management Software

MetricStream Case and Incident Management

Overview

What is MetricStream Case and Incident Management?