Name: Mews Hospitality Cloud
Rating: 8 (1 reviews)
Author: Mews

Help Desk

Web and Video Conferencing

Customer Support

Mind Mapping

Push Notifications

Development

Association Management

Audit

Business Intelligence (BI)

Collaboration

Embedded Business Intelligence (BI)

Interactive Voice Response (IVR)

Enterprise

Accounting

Payment Gateway

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Credentialing

HR Management

On-Demand Payment

Payroll

Professional Employer Organizations (PEO)

Recruitment Automation

Resume Parsing

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AI Agent Builder

Cloud Storage

Fraud Detection

HTML Editors

Hyper-Converged Infrastructure

Integration Platform as a Service (iPaaS)

Managed Print

Network Access Control (NAC)

Network Performance Monitoring

Network Virtualization

Secure Email Gateway

Solid State Drives

Static Application Security Testing (SAST)

Static Code Analysis

Storage Area Network

Virtual Desktop Infrastructure (VDI)

Virtual Private Network (VPN)

Virtualization Management

VoIP Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Business Card Scanning

Consumer Ratings & Reviews

Content Management

Data Management

Email Management

Email Marketing

Graphics

Marketing Automation

Marketing Resource Management

Personalization Engines

Presentation

Search Marketing Intelligence

Social Media Management

Survey & Forms Building

Video Streaming

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Point of Sale

Sales

Insider Risk Management

Security

Auto Repair

Forestry

HIPAA Compliance

Insurance Agency Management

Legal Research

OSS/BSS (Operations Support/Business Support)

Trucking Software

Vertical-Specific

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### Reservation Management
Users appreciate how Mews Hospitality Cloud simplifies the reservation process, making it easy to allocate guests, adjust bookings, and view the reservation board. The system's ability to swiftly handle check-ins and check-outs without unnecessary complexities has garnered positive feedback. Additionally, users find the integration with other systems and equipment for guest check-ins to be a valuable feature. The overall consensus is that Mews Hospitality Cloud excels in providing a smooth and efficient reservation management experience for hotel operations.

### Guest Experience Enhancement
Users appreciate Mews Hospitality Cloud's guest experience enhancement features, noting its effectiveness in simplifying check-in procedures and improving overall guest satisfaction. While some users acknowledge the platform's initial focus on hostels and smaller properties, they are optimistic about its ongoing development to cater to larger hotel chains. The open API integration and automation capabilities have been particularly praised for their contribution to a smoother and more efficient guest experience. Despite some concerns about complex payment options for guests and partners, users remain hopeful about the platform's potential to further enhance guest experiences in the future.

### Customer and Guest Management
User sentiment regarding Mews Hospitality Cloud's customer and guest management capabilities is diverse. While some users appreciate the ease of use, great interface, and responsiveness to messaging, others express concerns about data security issues, lack of human support chat, and delayed responses from the support team. The system's unique concept of ultimate integration and active storage backup for data security are highlighted as positive aspects, but there are reservations about the system's readiness for larger chains and complex payment options. Despite these mixed opinions, users acknowledge the value Mews brings to guest experience and team training through automation of processes and easy reservation and customer management at the Front Desk.

### Property Management Systems (PMS
Users have expressed varied opinions regarding the property management systems (PMS) capabilities of Mews Hospitality Cloud. While some users appreciate the powerful control it offers for property operations and reservation management, others have encountered issues such as timeline chaos and lackluster support. The Marketplace API connections have been highlighted as a strong point, but the shift to automated support has left some users feeling disconnected and frustrated. Despite its strengths, there are concerns about the responsiveness and effectiveness of the support system, leading to uncertainty among existing users about the platform's future direction.

### Housekeeping Coordination
Users generally appreciate the quick deployment and scalability benefits offered by Mews Hospitality Cloud, along with its ability to integrate with peripheral software like housekeeping solutions. Despite some reported issues with communication and support, users find the platform's housekeeping coordination capabilities to be valuable for enhancing operational efficiency and guest satisfaction. The flexibility provided by Mews' open API allows for seamless collaboration with cleaning staff and streamlines housekeeping processes, contributing to a more efficient and effective overall operation.

Mews is a hospitality management cloud that helps the modern hotelier to improve performance, maximize revenue, and provide remarkable guest experiences, from the company of the same name in Prague.

Mews Hospitality Cloud

Hotel management software systems typically have many capabilities and are, in this respect, similar to ERP systems which are sometimes used instead.

Hotel Management

Mews

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Mews Hospitality Cloud

Overview

What is Mews Hospitality Cloud?