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Score 8.5 out of 100


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per month

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  • No setup fee
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  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $49 per month

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Product Details

What is Mhelpdesk?

Mhelpdesk is a field service software solution that manages field technicians, work orders, employee scheduling, and client billing. By combining and integrating multiple business management tools, Mhelpdesk provides a solution that eliminates double-data entry while giving business owners visibility over their field technicians in real-time.

Mhelpdesk Competitors

Mhelpdesk Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo


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Frequently Asked Questions

What is Mhelpdesk?

Mhelpdesk is a field service software solution that manages field technicians, work orders, employee scheduling, and client billing. By combining and integrating multiple business management tools, Mhelpdesk provides a solution that eliminates double-data entry while giving business owners visibility over their field technicians in real-time.

How much does Mhelpdesk cost?

Mhelpdesk starts at $49.

Who uses Mhelpdesk?

The most common users of Mhelpdesk are from Small Businesses (1-50 employees) and the Computer & Network Security industry.

Reviews and Ratings




(1-5 of 5)
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Kenyata Garner | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
As a company, we use Mhelpdesk to better manage our customer account information and data reporting. We also use it as a seamless approach to scheduling and billing etc., which has overall worked phenomenally. As far as the program itself, it's used widely across the entire organization as it is fairly easy to use and provides the information needed even wirelessly which at times is extremely important. They also offer an array of support help including chat and phone help which comes in handy when needed. Personally, I also find it easy to train for use and new hires even for those who aren't exactly tech-savvy, which again is highly important, as they can still use the system effortlessly and independently.
  • Scheduling services and appointments can be very stressful for any company especially one providing multiple services to the consumer, Mhelpdesk makes it very easy to do so and to also keep track of pertinent information dealing with customers.
  • Customer support provided when and if issues arrive, is always important. No matter how great a product is, there will be hiccups, having customer service in place to help assure that you wont be left to fend for yourself is amazing.
  • Reporting, reporting reporting, The reporting and data information for any company is highly necessary to run a smooth business, and in any field of business. With Mhelpdesk its provides a way for you to do so easily.
  • I spoke about reporting, perhaps they can make this system a little better by integrating new ways to report, perhaps even several options .
  • The mobile app sometimes lags which can cause a few issues, nothing too major however.
  • Although the customer support provided by Mhelpdesk is relatively great, there have been times when things go unsolved or not taken care of within the amount of time needed.
Mhelpdesk is perfect for smaller companies and mid-sized companies I would say. Larger companies may need something a little more advanced for lack of better words or able to handle thousands upon thousands of constant work orders, etc. Smaller companies or companies that are mid-size would benefit from this program the most as it provides the necessary programming to succeed along with its ease of use.
Richard Maritt, CMCA, AMS | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We have a maintenance subsidiary for which our 150+ managers can create work orders for our nearly 800 managed locations. mHelpDesk helps to maintain that database, keep the work order originators updated as projects progress or stall, and assists the dispatcher in managing the work load and placement of the techs throughout our metro area.
  • mHelpDesk can be used to initiate work orders, track them, update them, and know when they have been completed without a log of phone calls or emails being necessary.
  • mHelpDesk allows administrators to see an overview of the workorders which have been placed or are in progress to analyze the efficiency of the operation.
  • mHelpDesk permits mobile updates, questions, comments, or completion notes to be entered and immediately seen by all involved parties (tech, dispatcher, tech supervisor, administrators, and originators of workorders).
  • mHelpDesk lacks in its expansion ability of multiple administrator types. We have executive level, midlevel, and department level administrators in addition to the tech, managers, etc. working directly with the system. It seems we are always about one admin level shy of what we need and are unable to create it.
  • mHelpDesk sometimes has difficulty with its mobile tracking either being accurate as seen by the administrators or in locking up the mobile devices of the techs. It is not a constant issue yet one which occurs often enough to be of note.
  • mHelpDesk doesn't track automatically so our mobile techs can shut that off. While that may be a disciplinary operational issue for us as well, we should be able to lock that setting "on" so our users are tracked which using the app.
mHelpDesk would be well suited for work order management in a hotel, apartment, or condominium environment. We are using it in the condominium environment and in a managed-portfolio environment. While it works in both of the environments in which we use it, it is best suited for the one-off locations I first described versus the managed-portfolio environment.
Joseph Bettencourt | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source
We used mHelpDesk for nearly 3 years. It was a great starting point for us and we couldn't have done without it. The CRM feature set is great overall. We used it to keep track of our customers for in-shop and on-site computer repair/consulting related work. We used it for billing, scheduling, ticketing and job tracking.
  • Design interface is great. There was a major design overhaul about a year ago. It became much "prettier", but also much slower as a result. The overhaul made it easier to use on mobile devices and laptops with smaller screens.
  • Customer service was always very responsive. The team at mHelpDesk seems to really enjoy what they do and were always friendly and helpful.
  • Workflow. Overall, very easy from a start to finish process of creating a customer, adding a ticket and invoicing work.
  • mHelpDesk grew VERY fast during the time we used them. I think as a result of trying to cater to many industries and customers, they weren't able to add new features and fix bugs as quickly as they could have if they would have spent a little less on advertising and more on perfecting the product first.
  • Nesting layout. Looks very much like QuickBooks Online. If you open a customer, then a ticket, then an invoice, etc., - you have all these windows open and have to close out one at a time. When you're in a hurry and time is critical, this becomes annoying quickly.
  • Speed. mHelpDesk 1 was really fast. mHelpDesk 2 was SLOW! It's improved over time, but as pretty as it was, we ended up sticking with mHelpDesk 1 because it was so much faster.
  • Want to send your client a statement of all their invoices? Too bad! If you integrate with Quickbooks, you can do this - but mHelpDesk didn't have an option to simply send a statement of all invoices. This is such a simple thing that was needed and no great solution to do it. You could export to CSV, but how many customers want to get that?
  • Invoice/Commission tracking. Say you create an invoice and you want to track the sales person that created it - maybe for a quick purchase without creating a ticket. You can't do that in mHelpDesk 2. You HAVE to create a TICKET first, assign a staff member, THEN create an invoice. That's a lot of work to make a quick sale and track the commission. With mHelpDesk 1, we were at least able to make the invoice - it would automatically create a ticket, and then we could assign the ticket to the tech afterward. With Version 2 - creating an invoice stopped generating a ticket automatically. This was very frustrating and another reason we stuck with version 1.
I think for certain industries, mHelpDesk would be a great fit. But for computer repair/consulting, I simply don't recommend it. We switched to a competing product called RepairShopr and honestly, it does pretty much everything better. There are a few things that I liked the way mHelpDesk did, but in the last 6-8 months we've been using RepairShopr, they've added sooo many new features vs. the very slow rollout of features and updates that mHelpDesk performed.
If you have employees in the field more, it might be a better fit - there are some great options that mHelpDesk has added and they have a very functional mobile application as well.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Our entire organization uses it. Our biggest issue is that we user our outlook calandars for scheduling and the mhelpdesk calendar does not tie in with that, so we double enter. Mhelpdesk does integrate great with quickbooks though.
  • The timer to track the technicians time is wonderful.
  • Integrates well with QuickBooks.
  • The mobile app is great.
  • More platforms for the mobile ap will be helpful.
  • Integrating w/ Outlook for calendar would be nice.
Does it integrate w/ my current accounting software? Utilize it to it's fullest.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Mhelpdesk allows our sales staff to create estimates and invoices in the field without the connectivity headaches of Quickbooks online products.
  • It allows us to track the status of our projects from initial customer contact through completion.
  • Customized reports cannot be saved for future use.