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mHelpDesk is a user-friendly software that provides end-to-end customer service capabilities, making it a valuable tool for various …
Starting at $49 per month
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What is Mhelpdesk?
Mhelpdesk is a field service software solution that manages field technicians, work orders, employee scheduling, and client billing. By combining and integrating multiple business management tools, Mhelpdesk provides a solution that eliminates double-data entry while giving business owners visibility over…
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Pricing
mHelpDesk
$169
Cloud
per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttp://mhelpdesk.com/pricing/details/?u…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $49 per month
Product Demos
Easy Equipment Service Scheduling With mHelpDesk
YouTube
From Scheduled to Paid: mHelpDesk makes Job Management Easy
YouTube
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Mhelpdesk?
Mhelpdesk Competitors
Mhelpdesk Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Mhelpdesk is a field service software solution that manages field technicians, work orders, employee scheduling, and client billing. By combining and integrating multiple business management tools, Mhelpdesk provides a solution that eliminates double-data entry while giving business owners visibility over their field technicians in real-time.
Mhelpdesk starts at $49.
ServiceMax and ServiceTrade are common alternatives for Mhelpdesk.
The most common users of Mhelpdesk are from Small Businesses (1-50 employees).
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Reviews and Ratings
(11)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
mHelpDesk is a user-friendly software that provides end-to-end customer service capabilities, making it a valuable tool for various businesses. With this platform, users can easily schedule, report on field activities, and generate invoices. It offers instant notifications and allows staff to easily update information, ensuring that customers are kept informed about work order status and any issues that arise. The software's streamlined features, such as work order management and simplified scheduling of technicians, make it particularly useful for businesses in need of efficient organization and management. Users appreciate the ability to assign tasks and anticipate the need for increased usage as their workload grows. However, some users have expressed concerns regarding the software's lack of robust customer service and reporting features. Requests for additional features and improvements are not always addressed, leading to slow support response times and occasional software performance issues impacting operations. Despite these shortcomings, mHelpDesk remains generally liked by users as it helps them stay connected, solve everyday work issues quickly, streamline processes, and improve overall efficiency.
Intuitive and User-Friendly Interface: Many users have praised mHelpDesk for its intuitive and user-friendly interface. They have consistently found it easy to navigate, making tasks simple to accomplish. The positive feedback from these users indicates that the software provides a seamless experience for a wide range of users.
Customizable Categories and Custom Reporting Options: Users highly value the customizable categories and custom reporting options offered by mHelpDesk. These features allow them to personalize their organization and analysis of data, resulting in more efficient workflows. The number of reviewers mentioning this pro demonstrates that it is a significant advantage of the software.
Automation Features and Integration with Other Platforms: The automation features of mHelpDesk, such as customer database management, work order tracking, lead generation, and integration with platforms like QuickBooks, Salesforce, and Zapier are widely appreciated by users. This praise highlights how these capabilities streamline business processes and improve overall efficiency.
Difficulty Tracking Negative Quantities: Several users have expressed difficulty in tracking negative quantities in a Job/WO, such as items being credited back or exchanged. They find it challenging to accurately reflect these changes within the software.
Delays in Support Ticket Replies: Some users have experienced significant delays in receiving replies to their support tickets. This delay has caused frustration and inconvenience for those seeking assistance with technical issues or inquiries.
Confusing Reporting Feature: The reporting feature is not user-friendly and can be confusing for some users. Navigating the options and generating the desired reports efficiently proves to be a challenge for them.
Attribute Ratings
Reviews
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October 30, 2018
Mhelpdesk, the solution to your business needs!
As a company, we use Mhelpdesk to better manage our customer account information and data reporting. We also use it as a seamless approach to scheduling and billing etc., which has overall worked phenomenally. As far as the program itself, it's used widely across the entire organization as it is fairly easy to use and provides the information needed even wirelessly which at times is extremely important. They also offer an array of support help including chat and phone help which comes in handy when needed. Personally, I also find it easy to train for use and new hires even for those who aren't exactly tech-savvy, which again is highly important, as they can still use the system effortlessly and independently.
- Scheduling services and appointments can be very stressful for any company especially one providing multiple services to the consumer, Mhelpdesk makes it very easy to do so and to also keep track of pertinent information dealing with customers.
- Customer support provided when and if issues arrive, is always important. No matter how great a product is, there will be hiccups, having customer service in place to help assure that you wont be left to fend for yourself is amazing.
- Reporting, reporting reporting, The reporting and data information for any company is highly necessary to run a smooth business, and in any field of business. With Mhelpdesk its provides a way for you to do so easily.
- I spoke about reporting, perhaps they can make this system a little better by integrating new ways to report, perhaps even several options .
- The mobile app sometimes lags which can cause a few issues, nothing too major however.
- Although the customer support provided by Mhelpdesk is relatively great, there have been times when things go unsolved or not taken care of within the amount of time needed.
- It has overall been positive
October 10, 2016
mHelpDesk - still needs some help.
We used mHelpDesk for nearly 3 years. It was a great starting point for us and we couldn't have done without it. The CRM feature set is great overall. We used it to keep track of our customers for in-shop and on-site computer repair/consulting related work. We used it for billing, scheduling, ticketing and job tracking.
- Design interface is great. There was a major design overhaul about a year ago. It became much "prettier", but also much slower as a result. The overhaul made it easier to use on mobile devices and laptops with smaller screens.
- Customer service was always very responsive. The team at mHelpDesk seems to really enjoy what they do and were always friendly and helpful.
- Workflow. Overall, very easy from a start to finish process of creating a customer, adding a ticket and invoicing work.
- mHelpDesk grew VERY fast during the time we used them. I think as a result of trying to cater to many industries and customers, they weren't able to add new features and fix bugs as quickly as they could have if they would have spent a little less on advertising and more on perfecting the product first.
- Nesting layout. Looks very much like QuickBooks Online. If you open a customer, then a ticket, then an invoice, etc., - you have all these windows open and have to close out one at a time. When you're in a hurry and time is critical, this becomes annoying quickly.
- Speed. mHelpDesk 1 was really fast. mHelpDesk 2 was SLOW! It's improved over time, but as pretty as it was, we ended up sticking with mHelpDesk 1 because it was so much faster.
- Want to send your client a statement of all their invoices? Too bad! If you integrate with Quickbooks, you can do this - but mHelpDesk didn't have an option to simply send a statement of all invoices. This is such a simple thing that was needed and no great solution to do it. You could export to CSV, but how many customers want to get that?
- Invoice/Commission tracking. Say you create an invoice and you want to track the sales person that created it - maybe for a quick purchase without creating a ticket. You can't do that in mHelpDesk 2. You HAVE to create a TICKET first, assign a staff member, THEN create an invoice. That's a lot of work to make a quick sale and track the commission. With mHelpDesk 1, we were at least able to make the invoice - it would automatically create a ticket, and then we could assign the ticket to the tech afterward. With Version 2 - creating an invoice stopped generating a ticket automatically. This was very frustrating and another reason we stuck with version 1.
- During the time we used it, I don't know how we ever went without it. We started tracking customers in QuickBooks, but mHelpDesk gave us great ticket tracking, item and inventory tracking that worked great for our business at the time.
- Invoicing. They have a great integration with Stripe, and now their own billing platform (I have no experience using it - although they advertise it to be the cheapest in the industry which is incorrect if you have a $100 average transaction and you figure in their transaction fee - Square is still less). Automated invoices to customers and recurring invoices were great features that helped our business a lot.
- Workflow. Being able to track tickets at a glance and see what's in the queue for work to be done made it very easy to keep customers updated and stay on top of our work.
- RepairShopr
When we first started using Mhelpdesk, RepairShopr was just a blip on our radar and didn't have the feature-set that Mhelpdesk did. RepairShopr looked great, but the Mhelpdesk had a lot more features. Every 6 months or so, I'd check on RepairShopr and it was growing fast and adding new features all the time. After a few years - the difference was night and day so we switched to RepairShopr and it's been a much better fit for our business.