Mi9 Mosaic Store

Mi9 Mosaic Store is a clienteling solution that aims to enhance customer engagement and create personalized experiences for retailers. It caters to businesses of all sizes, from small boutique stores to large enterprise-level retailers. The solution is utilized by retail managers, sales associates, store operations managers, customer engagement managers, as well as fashion and apparel retailers.

Key Features

Omni-Channel Engagement: Mi9 Mosaic Store utilizes real-time omni-channel data to provide a comprehensive view of customers' behaviors, preferences, and profiles. It includes social marketing tools, like a virtual stylist, to engage customers on the go.

Integrated: Mi9 Mosaic Store seamlessly integrates with the suite of Mi9 Retail customer engagement and store operations solutions, offering a complete toolkit for building exceptional retail experiences.

Full-Featured: The solution offers engaging features, including wish lists, preferences, and a virtual closet, empowering retailers to increase wallet share and improve customer loyalty.

Delivers Rapid ROI: Mi9 Mosaic Store is designed to deliver a quick return on investment (ROI) by capturing and retaining valuable customers. It helps increase basket size, shopping frequency, and overall loyalty.

Mobile: The solution can be deployed on fixed workstations, traditional tills, or mobile tablets, providing sales associates with the flexibility to assist customers wherever they are.

Extendable: Mi9 Mosaic Store allows retailers to enhance or add their own capabilities with customizable apps embedded on the platform's landing page, catering to specific business needs.

Collect Valuable Data: Mi9 Mosaic Store provides sales associates with a complete purchase history for each customer, maximizing data gathered during face-to-face interactions, including preferences, contact information, lifestyle details, wish lists, and special occasions.

Build Customer Loyalty: The solution enables one-to-one relationship selling by following up successful sales with personalized offers, delivered through email, text, or even at the point of sale before customers leave the store.

Sell More and Boost Margins with Task Management: Mi9 Mosaic Store includes task management features like wish lists, automated outreach tasks, and personalized recommendations, empowering sales associates with cross-selling and up-selling tools, as well as customer data to better engage customers and increase productivity.