MiCloud Connect

MiCloud Connect
Formerly ShoreTel

Score 7.6 out of 10
MiCloud Connect

Overview

What is MiCloud Connect?

MiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software.
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Recent Reviews

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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Answering rules (24)
    9.0
    90%
  • Call park (26)
    8.7
    87%
  • Call recording (23)
    8.3
    83%
  • Directory of employee names (27)
    8.3
    83%

Reviewer Pros & Cons

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Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of MiCloud Connect, and make your voice heard!

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Pricing

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Essentials

$20.99

On Premise
per user/per month

Premier

$26.59

On Premise
per user/per month

Elite

$38.49

On Premise
per user/per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Product Demos

MiCloud Connect Client Demo
02:46
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.2Avg 8.2

Call Management

Customized phone system settings

8.6Avg 8.3

VoIP system collaboration

Team collaboration via cloud phone system

7.7Avg 8.1

Mobile apps

Apps are compatible with mobile devices.

6.2Avg 8.3
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Product Details

What is MiCloud Connect?

MiCloud Connect (formerly ShoreTel) is a business communications solution that combines a distributed communications platform, intuitive user applications, IP phones, and an easy-to-use management system that integrates with leading business information systems. Voice Switches are purpose-built appliances providing VoIP telephony with reliability and availability. The appliances help extend system capabilities and secure access for remote IP phones and SIP service providers.

ShoreTel was acquired by Mitel in 2017; according to Mitel, they will continue to offer and support ShoreTel products, now under the name MiCloud Connect.

MiCloud Connect Screenshots

Screenshot of ShoreTel ConnectScreenshot of Mobile AndroidScreenshot of Mobile iosScreenshot of Teamwork Android

MiCloud Connect Video

MiCloud Connect Client Demo

MiCloud Connect Competitors

MiCloud Connect Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Mac
Mobile ApplicationNo

Frequently Asked Questions

MiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software.

NICE CXone, MondoTalk, and NetFortris are common alternatives for MiCloud Connect.

Reviewers rate Answering rules and Audio conferencing highest, with a score of 9.

The most common users of MiCloud Connect are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews

(1-25 of 45)
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Score 9 out of 10
Vetted Review
Verified User
Costs are lower with Mitel's offering than was the case with SureTel's offering. Switching from SureTel to MiTel was simple and painless. A software update was pushed by IT, and users migrated with relative ease. The vast majority of users did not need any involvement from IT during and after the switch over.
Sarah Jackson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Superior telephone service is available from Mitel. The phone service and administration site have an intuitive user interface. Finally, it was argued that a unified communication plan's conferencing options were superior to what really exists. Mitel's advanced features and polished UI set it apart from competing for phone systems. Nonetheless, Mitel lags far behind competitors in the realm of conferencing solutions.
Score 7 out of 10
Vetted Review
Verified User
Mitel has a great phone service product. The user interface for phone service, and the admin portal is extremely easy to use. Ultimately, it was presented that the conferencing solutions in a unified communication plan were more capable then reality. In comparison to other phone systems, Mitel is definitely a step ahead of the pack in both functionality and professional user interface. However, in context of conferencing solutions, Mitel is a several steps behind the pack.
Joe DiCristofano | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
We've recently did a full comparison of the top 6 to 8 VoIP companies including on-site testing as well. For the cost to switch over - losing the investment we have - we feel that ShoreTel can provide us the same, if not better, benefit that the other competition can,
February 01, 2019

MiCloud Connect Review

Score 9 out of 10
Vetted Review
Verified User
  • MiCloud Connect (formerly ShoreTel) and Cisco Unified Communications Manager (Call Manager)
Cost and ease of management are primary benefits over Cisco UCS. Much easier to train up admin staff in creating a new site and deploying gear for MiCloud vs Cisco. Reporting is also simple to run and schedule, enhanced by Brightmetrics.
Jeremy Bond | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
ShoreTel was one of the earlier VOIP solutions available. They established themselves as a leader early on but lack a lot of innovation that newer VOIP companies bring to the market. Everything comes at a cost, want a conference bridge, you're going to need a license. Want Video Conferencing, going to need a license. Want instant message features, going to need a license. Want the ShoreTel Mobile app, going to need a license. A lot of competitors have these as base features. If there's a licensing issue you have 60 days to resolve the issue or the entire ShoreTel server will lock, once its locked you have to pay a fee and then correct the licensing issue. At the end of the day its a VOIP solution that is well established and the system just works.
July 03, 2017

User Friendly

Score 9 out of 10
Vetted Review
Verified User
Its faster and more convenient. Shore Tel is also more user friendly Our company finds Shore Tel a great tool to use when we have remote meetings or need to set up meeting to be heard in Dallas coming for the Hollywood Florida office. Its also easy to set up when working from home.
June 26, 2017

ShoreTel VoIP PBX

Gary Lamontagne | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
When evaluating phone systems, we looked at Cisco VoIP in addition to ShoreTel. Cisco was more money, had a higher learning curve, and we received a bad review from a local business who was using it. In the ShoreTel demo, the engineer brought their equipment and set up a demo in our conference room. He was able to get a phone system up and running in a matter of minutes. The biggest selling point was when he turned the phone server off and the phone system continued to work, minus the voicemail and Communicator software.
John Thompson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
We looked at packet8 and decided they would be more of a headach to implement. Although, I do think their monthly service is cheaper, I guess you get what you pay for. There is very little comparesion between shortel sky and the alaoge box we had before. I think we paid 10K for the old system and had 4-5 phone lines, it was not nearly enough.
Troy Thompson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
Ease of installation and administration. Cost and flexibility. Single points of failure and redundancy.
Jay Brackman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
Polycom phones work fine, but they are a bit hard to learn how to use. There are a lot of "open" buttons that seem rather nebulous. ShoreTel's GUI interface really makes learning how to use the platform easy, even for a child to use. Plus ShoreTel designs and builds all of its hardware, and Polycom just makes phones and uses other technologies on the back end to run the system.
Ryan Graven | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller

Mitel and Toshiba for on-premises telephony. RingCentral and 8x8 for hosted. All of them have their strengths and weaknesses. For on-premises, there is no better solution than ShoreTel in my opinion. There are elements of the other hosted product I do appreciate like integration capabilities and reduced price per seat with comparable features. We have developed a great guide for those that are interested in looking at the differences between ShoreTel, RingCentral, and 8x8:

http://www.mtrx.com/blogs/shoretel_8x8_ringcentral_cloud_phone_comparison
Matthew Smith | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Shoretel is not what they used to be. They are now a fee based organization with poor customer service and tons of corporate red tape. We are locked into a contract and look forward to switching to a different company when that expires
Greg Golding | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
Similar overall goals, but ShoreTel is easier to use from both a user standpoint as well as administrative standpoint. ShoreTel easily can be supported internally whereas Mitel would require more pro services
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