MiCloud Connect Review
Used it in our PoC/Dev environment for analysis to tackle a business requirement to take our call-center phone systems to the cloud for …
MiCloud ConnectFormerly ShoreTel
MiCloud Connect
MiCloud Connect
Starting at $20.99 per user/per month
View PricingOverview
What is MiCloud Connect?
MiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software.
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Awards
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Top Rated
2018
Popular Features
View all 16 features- Answering rules (24)9.090%
- Call park (26)8.787%
- Call recording (23)8.383%
- Directory of employee names (27)8.383%
Reviewer Pros & Cons
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Pricing
View all pricingEssentials
$20.99
On Premise
per user/per month
Premier
$26.59
On Premise
per user/per month
Elite
$38.49
On Premise
per user/per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Product Demos
MiCloud Connect Client Demo
02:46
Features
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Product Details
- About
- Competitors
- Tech Details
- Downloadables
- FAQs
What is MiCloud Connect?
MiCloud Connect (formerly ShoreTel) is a business communications solution that combines a distributed communications platform, intuitive user applications, IP phones, and an easy-to-use management system that integrates with leading business information systems. Voice Switches are purpose-built appliances providing VoIP telephony with reliability and availability. The appliances help extend system capabilities and secure access for remote IP phones and SIP service providers.
ShoreTel was acquired by Mitel in 2017; according to Mitel, they will continue to offer and support ShoreTel products, now under the name MiCloud Connect.
ShoreTel was acquired by Mitel in 2017; according to Mitel, they will continue to offer and support ShoreTel products, now under the name MiCloud Connect.
MiCloud Connect Screenshots
MiCloud Connect Video
MiCloud Connect Client Demo
MiCloud Connect Competitors
MiCloud Connect Technical Details
| Deployment Types | On-premise |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | No |
MiCloud Connect Downloadables
Frequently Asked Questions
MiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software.
Reviewers rate Answering rules and Audio conferencing highest, with a score of 9.
The most common users of MiCloud Connect are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
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Reviews
(1-25 of 45)- Popular Filters
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June 23, 2022
MiCloud Connect Review
Avaya OneCloud CCaaS is also a powerful call-center cloud system (IP PBX) solution and is similar to MiCloud Connect. However, MiCloud Connect is easier to integrate with our infrastructure based on a test in Dev environment.
June 20, 2022
Mitel - I tell you it's worth it!
Costs are lower with Mitel's offering than was the case with SureTel's offering. Switching from SureTel to MiTel was simple and painless. A software update was pushed by IT, and users migrated with relative ease. The vast majority of users did not need any involvement from IT during and after the switch over.
June 19, 2022
An essential tool for business communication.
Superior telephone service is available from Mitel. The phone service and administration site have an intuitive user interface. Finally, it was argued that a unified communication plan's conferencing options were superior to what really exists. Mitel's advanced features and polished UI set it apart from competing for phone systems. Nonetheless, Mitel lags far behind competitors in the realm of conferencing solutions.
Mitel has a great phone service product. The user interface for phone service, and the admin portal is extremely easy to use. Ultimately, it was presented that the conferencing solutions in a unified communication plan were more capable then reality. In comparison to other phone systems, Mitel is definitely a step ahead of the pack in both functionality and professional user interface. However, in context of conferencing solutions, Mitel is a several steps behind the pack.
September 17, 2019
ShoreTel Sky VoiP review and consideration
Score 8 out of 10
Vetted Review
Verified User
We've recently did a full comparison of the top 6 to 8 VoIP companies including on-site testing as well. For the cost to switch over - losing the investment we have - we feel that ShoreTel can provide us the same, if not better, benefit that the other competition can,
September 12, 2019
Eye on the ball...
Easy to set up, configure and use.
February 14, 2019
MiCloud is a great benefit to our company
This is the first program of its type that we have used at this company but I would highly suggest it as it is the backbone of our call center. The way it manages calls and emails is paramount to our success.
February 01, 2019
MiCloud Connect Review
- MiCloud Connect (formerly ShoreTel) and Cisco Unified Communications Manager (Call Manager)
Cost and ease of management are primary benefits over Cisco UCS. Much easier to train up admin staff in creating a new site and deploying gear for MiCloud vs Cisco. Reporting is also simple to run and schedule, enhanced by Brightmetrics.
October 25, 2018
ShoreTel - a great product for any SMB
Score 10 out of 10
Vetted Review
Verified User
Cisco Call Manager.
March 14, 2018
ShoreTel Easy and Rock Solid
We looked at some cloud based hosted systems, but in the end, these would cost more over time than an on premise system.
February 01, 2018
Shoretel is made for all business models, big and small!
October 05, 2017
ShoreTel review from the trenches
ShoreTel was one of the earlier VOIP solutions available. They established themselves as a leader early on but lack a lot of innovation that newer VOIP companies bring to the market. Everything comes at a cost, want a conference bridge, you're going to need a license. Want Video Conferencing, going to need a license. Want instant message features, going to need a license. Want the ShoreTel Mobile app, going to need a license. A lot of competitors have these as base features. If there's a licensing issue you have 60 days to resolve the issue or the entire ShoreTel server will lock, once its locked you have to pay a fee and then correct the licensing issue. At the end of the day its a VOIP solution that is well established and the system just works.
July 07, 2017
ShoreTel: It's not Cisco, but it's not bad either.
- Cisco Unified Communications Manager,Cisco VOIP
Cisco is a superior product but it is much more expensive. ShoreTel is cost effective and it works well.
July 03, 2017
User Friendly
Score 9 out of 10
Vetted Review
Verified User
Its faster and more convenient. Shore Tel is also more user friendly Our company finds Shore Tel a great tool to use when we have remote meetings or need to set up meeting to be heard in Dallas coming for the Hollywood Florida office. Its also easy to set up when working from home.
June 26, 2017
ShoreTel VoIP PBX
When evaluating phone systems, we looked at Cisco VoIP in addition to ShoreTel. Cisco was more money, had a higher learning curve, and we received a bad review from a local business who was using it. In the ShoreTel demo, the engineer brought their equipment and set up a demo in our conference room. He was able to get a phone system up and running in a matter of minutes. The biggest selling point was when he turned the phone server off and the phone system continued to work, minus the voicemail and Communicator software.
June 07, 2017
Shoretel sky is great for multiple locations
Score 8 out of 10
Vetted Review
Verified User
We looked at packet8 and decided they would be more of a headach to implement. Although, I do think their monthly service is cheaper, I guess you get what you pay for. There is very little comparesion between shortel sky and the alaoge box we had before. I think we paid 10K for the old system and had 4-5 phone lines, it was not nearly enough.
May 12, 2017
Unified Communications is a cinch with Shoretel
- Avaya,Cisco Unified Communications Manager,Interactive Intelligence
Ease of installation and administration. Cost and flexibility. Single points of failure and redundancy.
Polycom phones work fine, but they are a bit hard to learn how to use. There are a lot of "open" buttons that seem rather nebulous. ShoreTel's GUI interface really makes learning how to use the platform easy, even for a child to use. Plus ShoreTel designs and builds all of its hardware, and Polycom just makes phones and uses other technologies on the back end to run the system.
January 18, 2017
Shore-nuff ShoreTel is still Awesome!
- 8x8, RingCentral, Mitel and Toshiba
Mitel and Toshiba for on-premises telephony. RingCentral and 8x8 for hosted. All of them have their strengths and weaknesses. For on-premises, there is no better solution than ShoreTel in my opinion. There are elements of the other hosted product I do appreciate like integration capabilities and reduced price per seat with comparable features. We have developed a great guide for those that are interested in looking at the differences between ShoreTel, RingCentral, and 8x8:
November 18, 2016
Shortel Install and expansion
We have also used allworx and when it worked it worked great, however there were a few times where the system would be down for a few days because of clock issues within an update.
November 16, 2016
Shortel makes business simple!
The system was great compared to other systems I've used. Easy to learn. Easy to use. Easy to implement. Easy to use on the go. Easy to make heavy call volume.
November 15, 2016
ShoreTel worked for us
No other products evaluated. Cannot make a fair comparison.
August 10, 2016
ShoreTel works for our mobile workforce
Score 1 out of 10
Vetted Review
Verified User
Shoretel is not what they used to be. They are now a fee based organization with poor customer service and tons of corporate red tape. We are locked into a contract and look forward to switching to a different company when that expires
Similar overall goals, but ShoreTel is easier to use from both a user standpoint as well as administrative standpoint. ShoreTel easily can be supported internally whereas Mitel would require more pro services
November 30, 2015
Successful long lived ShoreTel on premise PBX deployment
We deployed ShoreTel at a point where there were very few players in that space. There were special circumstances that make our installation non-applicable to this question.