MiCloud Connect Reviews & Ratings 2024

Name: MiCloud Connect Client Demo
Uploaded: 2020-04-09T21:42:53.000Z
Duration: 2 min 46 s
Description: MiCloud Connect Client Demo

Overview

What is MiCloud Connect?

MiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software.

Learn from top reviewers

MiCloud Connect Review

Rating: 7 out of 10

June 23, 2022

IncentivizedVetted ReviewVerified User

Used it in our PoC/Dev environment for analysis to tackle a business requirement to take our call-center phone systems to the cloud for cost-effectiveness.

Mahboobur Shaikat

Strategist - Information Technology

IT Architect

Intact Financial Corporation

3 years of experience

Mitel - I tell you it's worth it!

Rating: 9 out of 10

June 20, 2022

IncentivizedVetted ReviewVerified User

Our institution uses Mitel to manage VoIP calls, handle advanced call routing, streamline common telephony functions, and enable users to become more independent of IT support...

Paul White

Director - Other

Director of Institutional Research

Lakeland University

3 years of experience

An essential tool for business communication.

Rating: 9 out of 10

June 19, 2022

IncentivizedVetted ReviewVerified User

Transferring calls and taking messages is a breeze. Simply making a few calls was all it took for me to develop a feel for the system, and switching between calls is really si...

Sarah Jackson

Engineer - Information Technology

System Engineer

Cognizant

3 years of experience

Essential for Office Communication

Rating: 5 out of 10

September 9, 2021

IncentivizedVetted ReviewVerified User

I wish all medium-sized offices utilized ShoreTel. Making transfers and answering calls is just so simple and easy. I only really needed to make one or two calls in order to g...

Casey Wright

Representative - Customer Service

Temporary Administrative Assistant

Beacon Hill Staffing Group

1 year of experience

ShoreTel Sky VoiP review and consideration

Rating: 8 out of 10

September 17, 2019

Vetted ReviewVerified User

We were originally M5 users and then became ShoreTel Sky users after the acquisition. ShoreTel Sky is used as our Telco provider where we leverage VoIP with Cisco 7XXX series ...

Joe DiCristofano

Director - Information Technology

IT Director

Joe DiCristofano

3 years of experience

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Pricing

View all pricing

Essentials

$20.99

On Premise

per user/per month

Premier

$26.59

On Premise

per user/per month

Elite

$38.49

On Premise

per user/per month

Entry-level set up fee?

No setup fee

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

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Product Demos

MiCloud Connect - Client Demo

YouTube

MiCloud Connect Client Demo

YouTube

MiCloud Connect Client Demo

YouTube

MiCloud Connect Demo

YouTube

MiCloud Connect Demo

YouTube

Mitel MiCloud Connect Business SMS

YouTube

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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.2

Avg 7.9

7.5
Hosted PBX
(15) Ratings
Hosted telephony infrastructure obviated the need for local PBX hardware
8.3
Multi-level Interactive Voice Response (IVR)
(15) Ratings
IVR is a phone menu allowing callers to interact with the system through voice and keypad
8
User templates
(16) Ratings
Create and apply batch configurations to multiple users at once
8.6
Call reports
(21) Ratings
Historical call analysis and trending metrics
8.3
Directory of employee names
(27) Ratings
Voice directory of all employees for self-service dialing

Call Management

Customized phone system settings

8.6

Avg 8.3

9
Answering rules
(24) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
8.3
Call recording
(23) Ratings
Automatic recording of inbound and outbound calls
8.6
Call park
(26) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
8.6
Call screening
(22) Ratings
Ability to block numbers or send calls directly to voicemail
8.3
Message alerts
(23) Ratings
Receive SMS and email message notifications for voice and fax messages

VoIP system collaboration

Team collaboration via cloud phone system

7.6

Avg 7.9

8
Video conferencing
(8) Ratings
Built-in video conferencing capabilities
9
Audio conferencing
(23) Ratings
Audio conferencing credentials for all on the system.
7
Video screen sharing
(4) Ratings
Users are able to share their screens with other meeting participants on video conference calls.
6.7
Instant messaging
(5) Ratings
Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.

Mobile apps

Apps are compatible with mobile devices.

6.2

Avg 8.0

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Product Details

About
Competitors
Tech Details
Downloadables
FAQs

What is MiCloud Connect?

MiCloud Connect (formerly ShoreTel) is a business communications solution that combines a distributed communications platform, intuitive user applications, IP phones, and an easy-to-use management system that integrates with leading business information systems. Voice Switches are purpose-built appliances providing VoIP telephony with reliability and availability. The appliances help extend system capabilities and secure access for remote IP phones and SIP service providers.

ShoreTel was acquired by Mitel in 2017; according to Mitel, they will continue to offer and support ShoreTel products, now under the name MiCloud Connect.

MiCloud Connect Screenshots

MiCloud Connect Video

MiCloud Connect Client Demo

MiCloud Connect Competitors

MiCloud Connect Technical Details

Deployment Types	On-premise
Operating Systems	Windows, Mac
Mobile Application	No

MiCloud Connect Downloadables

Frequently Asked Questions

MiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software.

NICE CXone, MondoTalk, and NetFortris (discontinued) are common alternatives for MiCloud Connect.

Reviewers rate Answering rules and Audio conferencing highest, with a score of 9.

The most common users of MiCloud Connect are from Mid-sized Companies (51-1,000 employees).

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Comparisons

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Reviews From Top Reviewers

View all reviews

(1-5 of 45)

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Mitel - I tell you it's worth it!

Rating: 9 out of 10

Incentivized

June 20, 2022

PW

Paul White

Director of Institutional Research

Lakeland University (Higher Education, 201-500 employees)

Vetted Review

Verified User

3 years of experience

Alternatives Considered

Costs are lower with Mitel's offering than was the case with SureTel's offering. Switching from SureTel to MiTel was simple and painless. A software update was pushed by IT, and users migrated with relative ease. The vast majority of users did not need any involvement from IT during and after the switch over.

An essential tool for business communication.

Rating: 9 out of 10

Incentivized

June 19, 2022

SJ

Sarah Jackson

System Engineer

Cognizant (Information Technology & Services, 10,001+ employees)

Vetted Review

Verified User

3 years of experience

View profile

Alternatives Considered

RingCentral Contact Center

Superior telephone service is available from Mitel. The phone service and administration site have an intuitive user interface. Finally, it was argued that a unified communication plan's conferencing options were superior to what really exists. Mitel's advanced features and polished UI set it apart from competing for phone systems. Nonetheless, Mitel lags far behind competitors in the realm of conferencing solutions.

MiCloud Connect Review

Rating: 7 out of 10

Incentivized

June 23, 2022

MS

Mahboobur Shaikat

IT Architect

Intact Financial Corporation (Insurance, 10,001+ employees)

Vetted Review

Verified User

3 years of experience

Alternatives Considered

Avaya OneCloud CCaaS

Avaya OneCloud CCaaS is also a powerful call-center cloud system (IP PBX) solution and is similar to MiCloud Connect. However, MiCloud Connect is easier to integrate with our infrastructure based on a test in Dev environment.

ShoreTel Sky VoiP review and consideration

Rating: 8 out of 10

September 17, 2019

JD

Joe DiCristofano

IT Director

Joe DiCristofano (Medical Devices, 51-200 employees)

Vetted Review

Verified User

3 years of experience

View profile

Alternatives Considered

We've recently did a full comparison of the top 6 to 8 VoIP companies including on-site testing as well. For the cost to switch over - losing the investment we have - we feel that ShoreTel can provide us the same, if not better, benefit that the other competition can,

Eye on the ball...

Rating: 9 out of 10

Incentivized

September 12, 2019

KB

Khozaim Basrai

Chief Technology Officer

RF Lafferty & Co., Inc (Investment Management, 51-200 employees)

Vetted Review

Verified User

4 years of experience

View profile

Alternatives Considered

Easy to set up, configure and use.

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Essentials

$20.99

Premier

$26.59

Elite

$38.49

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MiCloud Connect Client Demo

MiCloud Connect Client Demo

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