MiCloud Connect (formerly ShoreTel) Reviews

105 Ratings
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Score 7.6 out of 100

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Reviews (1-15 of 15)

Bryant Bloedorn profile photo
Score 10 out of 10
Vetted Review
Reseller
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Business Processes Supported

  • Inside sales - integration with Salesforce.com CRM gives us the ability to click to dial out of Salesforce and increased the average number of calls made per day by 100%.
  • Support - support calls will always find a support tech even when they are in the field.
  • Outside sales - 5 call handling modes ensure that our salespeople never miss a call.
Read Bryant Bloedorn's full review
Darcy Johnson, MBA profile photo
Score 9 out of 10
Vetted Review
Verified User
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Business Processes Supported

  • We have multiple companies within one building. We can now transfer calls between companies and actually call each other on each floor/office without dialing and getting charged for an outside call.
  • It also handles the multiple companies in the call center. Our personnel can answer each of the 7 companies' calls, and answer them appropriately.
Read Darcy Johnson, MBA's full review
Shane Hayes profile photo
Score 10 out of 10
Vetted Review
Verified User
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Business Processes Supported

  • ShoreTel is our primary phone and communications solution
  • ShoreTel allows us to drastically cut our IT and network costs
  • ShoreTel provides outstanding support for all employees and incredible ease of use. This reduces our requirement for training.
Read Shane Hayes's full review
No photo available
Score 8 out of 10
Vetted Review
Verified User
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Business Processes Supported

  • Enables Call Center operations
  • Scalable as the business grows
  • Ensures business continuity and flexibility
  • Process improvement through reporting
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Feature Scorecard Summary

Hosted PBX (12)
9.0
Multi-level Interactive Voice Response (IVR) (12)
8.2
User templates (13)
8.6
Call reports (17)
9.3
Directory of employee names (23)
8.2
Answering rules (20)
9.0
Call recording (19)
8.7
Call park (22)
9.0
Call screening (18)
8.8
Message alerts (19)
7.8
Video conferencing (5)
8.2
Audio conferencing (19)
9.5
Video screen sharing (1)
9
Instant messaging (1)
9
Mobile app for iOS (11)
7.4
Mobile app for Android (9)
8.3

About MiCloud Connect (formerly ShoreTel)

MiCloud Connect (formerly ShoreTel) is a business communications solution that combines a distributed communications platform, intuitive user applications, IP phones, and an easy-to-use management system that integrates with leading business information systems. Voice Switches are purpose-built appliances providing VoIP telephony with reliability and availability. The appliances help extend system capabilities and secure access for remote IP phones and SIP service providers.

ShoreTel was acquired by Mitel in 2017; according to Mitel, they will continue to offer and support ShoreTel products, now under the name MiCloud Connect.

MiCloud Connect (formerly ShoreTel) Screenshots

MiCloud Connect (formerly ShoreTel) Competitors

NICE inContact CXone, MondoTalk, Fathom Connect, NetFortris (formerly Fonality)

MiCloud Connect (formerly ShoreTel) Technical Details

Deployment Types:On-premise
Operating Systems: Windows, Mac
Mobile Application:No