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MiCloud Connect (formerly ShoreTel) Reviews

111 Ratings
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Score 6.7 out of 100

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Reviews (1-2 of 2)

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September 17, 2019

ShoreTel Sky VoiP review and consideration

Joe DiCristofano | TrustRadius Reviewer
Joe DiCristofano
Score 8 out of 10
Vetted Review
Verified User
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Change Management Lessons

Change management was minimal - Being a small, growing company, we had everyone on-board with the switch to ShoreTel. The features that we were gaining and dependability made it worth the move.
Read Joe DiCristofano's full review

MiCloud Connect (formerly ShoreTel) Scorecard Summary

Likelihood to Recommend (111)
6.7
Likelihood to Renew (42)
8.6
Usability (21)
8.0
Availability (28)
10.0
Performance (10)
5.2
Support Rating (17)
3.5
In-Person Training (3)
6.0
Online Training (12)
2.0
Implementation Rating (32)
9.6
Product Scalability (5)
7.6

Feature Scorecard Summary

Cloud PBX
8.1
Hosted PBX (13)
8.5
Multi-level Interactive Voice Response (IVR) (12)
8.8
User templates (13)
8.9
Call reports (18)
7.8
Directory of employee names (24)
6.8
Call Management
8.6
Answering rules (21)
9.5
Call recording (20)
9.6
Call park (23)
9.3
Call screening (19)
7.2
Message alerts (20)
7.6
VoIP system collaboration
7.0
Video conferencing (6)
3.8
Audio conferencing (20)
8.8
Video screen sharing (2)
6.3
Instant messaging (2)
9.0
Mobile apps
5.7
Mobile app for iOS (12)
5.8
Mobile app for Android (10)
5.7

What is MiCloud Connect (formerly ShoreTel)?

MiCloud Connect (formerly ShoreTel) is a business communications solution that combines a distributed communications platform, intuitive user applications, IP phones, and an easy-to-use management system that integrates with leading business information systems. Voice Switches are purpose-built appliances providing VoIP telephony with reliability and availability. The appliances help extend system capabilities and secure access for remote IP phones and SIP service providers.

ShoreTel was acquired by Mitel in 2017; according to Mitel, they will continue to offer and support ShoreTel products, now under the name MiCloud Connect.
Categories:  Unified Communications as a Service (UCaaS),  VoIP

MiCloud Connect (formerly ShoreTel) Screenshots

MiCloud Connect (formerly ShoreTel) Video

MiCloud Connect Client Demo

MiCloud Connect (formerly ShoreTel) Downloadables

MiCloud Connect (formerly ShoreTel) Competitors

MiCloud Connect (formerly ShoreTel) Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Essentials20.99per user/per month
Premier26.59per user/per month
Elite38.49per user/per month

MiCloud Connect (formerly ShoreTel) Technical Details

Deployment Types:On-premise
Operating Systems: Windows, Mac
Mobile Application:No