MiCloud Connect (formerly ShoreTel) Reviews

110 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 6.8 out of 100

Do you work for this company? Learn how we help vendors

Overall Rating

Reviewer's Company Size

Last Updated

By Topic




Job Type


Filtered By:

Reviews (1-7 of 7)

Companies can't remove reviews or game the system. Here's why.
September 12, 2019
Jason Payton | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Difficult Tasks

  • The Mobility app does not perform like I thought it would. You cannot "hand off" the phone call between your desk phone and cell phone and back to desk phone.
  • It would be nice if you could customize the actual phone so that more commonly used buttons like PARK would show up on the 1st screen instead of having to hit MORE every time.
  • There are not a lot of things that are difficult with this system, it's overall a pretty easy system to use.
Read Jason Payton's full review
September 17, 2019
Casey Wright | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Difficult Tasks

  • It feels a little bit like wading into the weeds logging into just one call group via Contact Center. We have 3 groups that utilize ShoreTel for external (member) calls, and logging into one that is routed specifically to my department is not as simple as logging into all three at once. If there's a feature where I can just default to logging into the "Education Group," I am not aware of it.
Read Casey Wright's full review

Feature Scorecard Summary

Hosted PBX (13)
Multi-level Interactive Voice Response (IVR) (12)
User templates (13)
Call reports (18)
Directory of employee names (24)
Answering rules (21)
Call recording (20)
Call park (23)
Call screening (19)
Message alerts (20)
Video conferencing (6)
Audio conferencing (20)
Video screen sharing (2)
Instant messaging (2)
Mobile app for iOS (12)
Mobile app for Android (10)

What is MiCloud Connect (formerly ShoreTel)?

MiCloud Connect (formerly ShoreTel) is a business communications solution that combines a distributed communications platform, intuitive user applications, IP phones, and an easy-to-use management system that integrates with leading business information systems. Voice Switches are purpose-built appliances providing VoIP telephony with reliability and availability. The appliances help extend system capabilities and secure access for remote IP phones and SIP service providers.

ShoreTel was acquired by Mitel in 2017; according to Mitel, they will continue to offer and support ShoreTel products, now under the name MiCloud Connect.

MiCloud Connect (formerly ShoreTel) Screenshots

MiCloud Connect (formerly ShoreTel) Video

MiCloud Connect Client Demo

MiCloud Connect (formerly ShoreTel) Downloadables

MiCloud Connect (formerly ShoreTel) Competitors

MiCloud Connect (formerly ShoreTel) Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Essentials20.99per user/per month
Premier26.59per user/per month
Elite38.49per user/per month

MiCloud Connect (formerly ShoreTel) Technical Details

Deployment Types:On-premise
Operating Systems: Windows, Mac
Mobile Application:No