September 17, 2019
Score 8 out of 10
Read Joe DiCristofano's full review
Exceptional Examples of MiCloud Connect (formerly ShoreTel) Support
I actually received great care and support when I needed to open a port on our PoE (Power over Ethernet) Switch to accommodate an analog line. The line was needed to support an analog phone line fax machine and for an emergency elevator phone. The technician that was assigned to my ticket worked with me on getting the analog line established and programming the device I needed to convert the signal. He was able to comb over every detail with me to get this up and running.