MiCloud Connect (formerly ShoreTel) Reviews

110 Ratings
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Score 6.8 out of 100

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Reviews (1-4 of 4)

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September 17, 2019
Joe DiCristofano | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Exceptional Examples of MiCloud Connect (formerly ShoreTel) Support

I actually received great care and support when I needed to open a port on our PoE (Power over Ethernet) Switch to accommodate an analog line. The line was needed to support an analog phone line fax machine and for an emergency elevator phone. The technician that was assigned to my ticket worked with me on getting the analog line established and programming the device I needed to convert the signal. He was able to comb over every detail with me to get this up and running.
Read Joe DiCristofano's full review
May 03, 2016
Greg Golding | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Review Source

Exceptional Examples of MiCloud Connect (formerly ShoreTel) Support

ShoreTel answers a help request within 3 minutes time. Once answered they begin working on the issue. The issue is resolved as soon as it possibly can be.
Read Greg Golding's full review
August 10, 2016
Matthew Smith | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source

Exceptional Examples of MiCloud Connect (formerly ShoreTel) Support

No. They're awful. The company they acquired (M5) was great and shoretel ruined what they built
Read Matthew Smith's full review
June 13, 2015
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Review Source

Exceptional Examples of MiCloud Connect (formerly ShoreTel) Support

We had a client's old Intertel die on a Friday and ShoreTel made sure we had their system key on Monday morning so they would have no downtime ( we worked all weekend doing everything else that was needed!)
Read this authenticated review

Feature Scorecard Summary

Hosted PBX (13)
8.5
Multi-level Interactive Voice Response (IVR) (12)
8.8
User templates (13)
8.9
Call reports (18)
7.8
Directory of employee names (24)
6.8
Answering rules (21)
9.5
Call recording (20)
9.6
Call park (23)
9.3
Call screening (19)
7.2
Message alerts (20)
7.6
Video conferencing (6)
3.8
Audio conferencing (20)
8.8
Video screen sharing (2)
6.3
Instant messaging (2)
9.0
Mobile app for iOS (12)
5.8
Mobile app for Android (10)
5.7

What is MiCloud Connect (formerly ShoreTel)?

MiCloud Connect (formerly ShoreTel) is a business communications solution that combines a distributed communications platform, intuitive user applications, IP phones, and an easy-to-use management system that integrates with leading business information systems. Voice Switches are purpose-built appliances providing VoIP telephony with reliability and availability. The appliances help extend system capabilities and secure access for remote IP phones and SIP service providers.

ShoreTel was acquired by Mitel in 2017; according to Mitel, they will continue to offer and support ShoreTel products, now under the name MiCloud Connect.

MiCloud Connect (formerly ShoreTel) Screenshots

MiCloud Connect (formerly ShoreTel) Video

MiCloud Connect Client Demo

MiCloud Connect (formerly ShoreTel) Downloadables

MiCloud Connect (formerly ShoreTel) Competitors

MiCloud Connect (formerly ShoreTel) Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Essentials20.99per user/per month
Premier26.59per user/per month
Elite38.49per user/per month

MiCloud Connect (formerly ShoreTel) Technical Details

Deployment Types:On-premise
Operating Systems: Windows, Mac
Mobile Application:No