MiCloud Connect

MiCloud Connect
Formerly ShoreTel

About TrustRadius Scoring
Score 7.6 out of 100
MiCloud Connect

Overview

Recent Reviews

MiCloud Connect Review

9 out of 10
February 01, 2019
We have been using MiCloud Connect across the whole organization, spanning multiple sites. We use it as a phone system and unified …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Answering rules (24)
    9.0
    90%
  • Call park (26)
    8.7
    87%
  • Call recording (23)
    8.3
    83%
  • Directory of employee names (27)
    8.3
    83%

Reviewer Pros & Cons

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Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of MiCloud Connect, and make your voice heard!

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Pricing

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Essentials

$20.99

On Premise
per user/per month

Premier

$26.59

On Premise
per user/per month

Elite

$38.49

On Premise
per user/per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Product Demos

MiCloud Connect Client Demo
02:46
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Features Scorecard

Cloud PBX

8.2
82%

Call Management

8.6
86%

VoIP system collaboration

7.7
77%

Mobile apps

6.2
62%
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Product Details

What is MiCloud Connect?

MiCloud Connect (formerly ShoreTel) is a business communications solution that combines a distributed communications platform, intuitive user applications, IP phones, and an easy-to-use management system that integrates with leading business information systems. Voice Switches are purpose-built appliances providing VoIP telephony with reliability and availability. The appliances help extend system capabilities and secure access for remote IP phones and SIP service providers.

ShoreTel was acquired by Mitel in 2017; according to Mitel, they will continue to offer and support ShoreTel products, now under the name MiCloud Connect.

MiCloud Connect Screenshots

Screenshot of ShoreTel ConnectScreenshot of Mobile AndroidScreenshot of Mobile iosScreenshot of Teamwork Android

MiCloud Connect Video

MiCloud Connect Client Demo

MiCloud Connect Downloadables

MiCloud Connect Competitors

MiCloud Connect Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Mac
Mobile ApplicationNo

Frequently Asked Questions

MiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software.

NICE CXone, MondoTalk, and NetFortris are common alternatives for MiCloud Connect.

Reviewers rate Answering rules and Audio conferencing highest, with a score of 9.

The most common users of MiCloud Connect are from Mid-sized Companies (51-1,000 employees) and the Unknown industry.
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Comparisons

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Reviews

(1-25 of 30)
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Casey Wright | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source
It's really only useful for offices with more than 20 employees. Smaller offices don't really require this kind of communication infrastructure, and while ShoreTel is useful for just about any office size, it's a resource that I don't know smaller offices would really utilize fully. It's a great system in terms of managing workflow in an environment that receives a fair amount of call traffic both externally and internally.
Joe DiCristofano | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Each of our locations has a dedicated ShoreTel router and managed QoS. With full management, it provides us a breath of space and bandwidth to use our resources in other means. Strongly consider the managed solution as you have to maintain more technical issues when hosting with your ISP. You have to make sure your ISP can provide you the best service for voice and data. Plug and 'hope' doesn't work with just routing your phones over any Internet connection....especially when your handsets run int he 100's.
Score 7 out of 10
Vetted Review
Verified User
Review Source
I feel that the current features that ShoreTel provides are pretty solid, but in future I would love to see it expand into more features to assist inter team communication if possible. Considering that there was not a single issue with ShoreTel in my whole work period of 6months I think it is safe to say that the implementation is pretty standardized.
June 26, 2017

ShoreTel VoIP PBX

Gary Lamontagne | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We had the phone system installed and running in less than a day. The vendor did much of the prep work ahead of time. As our business has expanded, implementing new sites has been a breeze. I recommend having a strong PoE infrastructure to cut down on wiring at the desk. Less wires = less chance of phone issues.
Kevin Staley | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Be sure to involve all the members of your organization who currently know how your present phone system is used. Discuss current deficiencies and preferred features or call handling etc., then consult with the ShoreTel partner (assuming you are using one) to develop a configuration that servers your organization best. Hammering out these details before deploying the solution is key to a smooth deployment that requires little change afterwards.
Adam Jones | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We worked with a third party vendor who set up the system and assisted in rolling it out. All of the configuration worked out of the box and has been running without issue since it was installed. We got great training and the system was very easy to manage and teach to new users.
Ryan Graven | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller
Review Source
No consistent complaints from my Pro-Techs. Clients are generally happy and that is what is really important. With every install there will be issues, it is how you work creatively to solve the problems that matter and having a good partner like ShoreTel helps.
Greg Golding | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
Review Source
Connect cloud/sky is among the top hosted PBX products in regards to implementation. Not only is it super simple on the customer, the ShoreTel team makes sure everything is handled and implemented properly while including the customer in the discussions and training them on what is important to understand and because it is easy to learn, it is also very easy to explain.
Score 10 out of 10
Vetted Review
Reseller
Review Source
If you have the right partner implementation should go relatively easy. If ECC is implemented then things can definitely get more challenging, especially if there is a need for integration that will need custom programming such as JD Edwards or SAP. We have taken over support for many clients who initially purchased from CDW, AT&T, CenturyLink and Windstream and were not happy with their initial installation and end user training.
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