MiCloud Connect (formerly ShoreTel) Reviews

106 Ratings
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Score 7.4 out of 100

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Reviews (1-3 of 3)

Bryant Bloedorn | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
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In-Person Training

9
I attended the first ShoreTel installer class in Austin,TX. It was a week of intensive study with a live lab and having hands on experience made the class worthwhile. I have taken all of the sales courses and remaining technical courses either online or self study to keep costs down. I send my techs to the first installer course in Austin as I feel it gives them a solid foundation and most of teh other courses they have taken have been online.
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Feature Scorecard Summary

Hosted PBX (12)
9.0
Multi-level Interactive Voice Response (IVR) (12)
8.2
User templates (13)
8.6
Call reports (17)
9.3
Directory of employee names (23)
8.2
Answering rules (20)
9.0
Call recording (19)
8.6
Call park (22)
9.0
Call screening (18)
8.7
Message alerts (19)
7.8
Video conferencing (5)
8.2
Audio conferencing (19)
9.5
Video screen sharing (1)
9
Instant messaging (1)
9
Mobile app for iOS (11)
7.4
Mobile app for Android (9)
8.4

About MiCloud Connect (formerly ShoreTel)

MiCloud Connect (formerly ShoreTel) is a business communications solution that combines a distributed communications platform, intuitive user applications, IP phones, and an easy-to-use management system that integrates with leading business information systems. Voice Switches are purpose-built appliances providing VoIP telephony with reliability and availability. The appliances help extend system capabilities and secure access for remote IP phones and SIP service providers.

ShoreTel was acquired by Mitel in 2017; according to Mitel, they will continue to offer and support ShoreTel products, now under the name MiCloud Connect.

MiCloud Connect (formerly ShoreTel) Screenshots

MiCloud Connect (formerly ShoreTel) Competitors

NICE inContact CXone, MondoTalk, Fathom Connect, NetFortris (formerly Fonality)

MiCloud Connect (formerly ShoreTel) Technical Details

Deployment Types:On-premise
Operating Systems: Windows, Mac
Mobile Application:No