Mitel - I tell you it's worth it!
Rating: 9 out of 10
June 20, 2022
PW
Vetted Review
Verified User
3 years of experience
Starting at $20.99 per user/per month
View Pricing Overview
What is MiCloud Connect?
MiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software.
Learn from top reviewers
MiCloud Connect Review
Rating: 7 out of 10
June 23, 2022Used it in our PoC/Dev environment for analysis to tackle a business requirement to take our call-center phone systems to the cloud for cost-effectiveness.
Mahboobur Shaikat
Strategist - Information Technology
IT Architect
Intact Financial Corporation
3 years of experienceMitel - I tell you it's worth it!
Rating: 9 out of 10
June 20, 2022Our institution uses Mitel to manage VoIP calls, handle advanced call routing, streamline common telephony functions, and enable users to become more independent of IT support...
Paul White
Director - Other
Director of Institutional Research
Lakeland University
3 years of experienceAn essential tool for business communication.
Rating: 9 out of 10
June 19, 2022Transferring calls and taking messages is a breeze. Simply making a few calls was all it took for me to develop a feel for the system, and switching between calls is really si...
Essential for Office Communication
Rating: 5 out of 10
September 9, 2021I wish all medium-sized offices utilized ShoreTel. Making transfers and answering calls is just so simple and easy. I only really needed to make one or two calls in order to g...
Casey Wright
Representative - Customer Service
Temporary Administrative Assistant
Beacon Hill Staffing Group
1 year of experienceShoreTel Sky VoiP review and consideration
Rating: 8 out of 10
September 17, 2019We were originally M5 users and then became ShoreTel Sky users after the acquisition. ShoreTel Sky is used as our Telco provider where we leverage VoIP with Cisco 7XXX series ...
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Pricing
Essentials
$20.99
On Premise
per user/per month
Premier
$26.59
On Premise
per user/per month
Elite
$38.49
On Premise
per user/per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
MiCloud Connect - Client Demo
YouTube
MiCloud Connect Client Demo
YouTube
MiCloud Connect Client Demo
YouTube
MiCloud Connect Demo
YouTube
MiCloud Connect Demo
YouTube
Mitel MiCloud Connect Business SMS
YouTube
Features
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Product Details
- About
- Competitors
- Tech Details
- Downloadables
- FAQs
What is MiCloud Connect?
MiCloud Connect (formerly ShoreTel) is a business communications solution that combines a distributed communications platform, intuitive user applications, IP phones, and an easy-to-use management system that integrates with leading business information systems. Voice Switches are purpose-built appliances providing VoIP telephony with reliability and availability. The appliances help extend system capabilities and secure access for remote IP phones and SIP service providers.
ShoreTel was acquired by Mitel in 2017; according to Mitel, they will continue to offer and support ShoreTel products, now under the name MiCloud Connect.
ShoreTel was acquired by Mitel in 2017; according to Mitel, they will continue to offer and support ShoreTel products, now under the name MiCloud Connect.
MiCloud Connect Screenshots
MiCloud Connect Video
MiCloud Connect Client Demo
MiCloud Connect Competitors
MiCloud Connect Technical Details
| Deployment Types | On-premise |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | No |
MiCloud Connect Downloadables
Frequently Asked Questions
MiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software.
Reviewers rate Answering rules and Audio conferencing highest, with a score of 9.
The most common users of MiCloud Connect are from Mid-sized Companies (51-1,000 employees).
Comparisons
Compare with
Reviews From Top Reviewers
(1-5 of 63)
An essential tool for business communication.
Rating: 9 out of 10
June 19, 2022
SJ
Vetted Review
Verified User
3 years of experience
MiCloud Connect Review
Rating: 7 out of 10
June 23, 2022
MS
Vetted Review
Verified User
3 years of experience
Essential for Office Communication
Rating: 5 out of 10
September 09, 2021
CW
Vetted Review
Verified User
1 year of experience
ShoreTel Sky VoiP review and consideration
Rating: 8 out of 10
September 17, 2019
JD
Vetted Review
Verified User
3 years of experience