MiCloud Connect (formerly ShoreTel) Reviews

We've been able to negotiate better costing structures; the cost-benefit ratio of switching is unfavorable; ShoreTel is very willing to work with us to make us satisfied and build a strong relationship. Their flexibility and dedication to "make things right" has built good trust with us and our management. They are upfront about any issues.

I did a lot of research on different alternatives before we agreed on Shoretel Sky and although they have some shortcomings, I believe that they are the right phone company for our company right now. I also believe that they will continue to add to their services and our companies will be able to grow together.

ease of use

We're heavily invested, and have a great overall happiness with the product.

Overpriced, we are getting better offers.

It is by far the best phone system we've ever dealt with.

ShoreTel Sky seems to go out of their way to make us satisfied customers.

Our Management hasn't had many complaints so they are likely to ask me to renew when the time comes.

Although the price is higher than some of the other Hosted systems out there, the value is definitely worth a renewal. Everything is relative: there are some companies out there who need phones, but don't necessarily care how they work, the functionality/features available/durability etc., they just care that they have phones that make and receive calls. There are other companies that are completely reliant on phones and certain functionality that is provided by the system. There are even some companies who are straight up dependent on the phone system and are losing tons of money anytime they are down, ShoreTel is the perfect fit for theSMB client who sees value in a solid,robust, reliable and high functioning phone system

It's working for us and we plan to implement it in our new locations.

Once the system is up and running there isn't much to do from an administrative or maintenance perspective. Version upgrades are easy to do, annual support is not outrageous, ShoreTel is always working on ways to improve the product, and the switches last 12+ years.

Our maintenance costs for ShoreTel are very low. The phrase "it just works" comes to mind. In the past 6 years we have had 1 switch and 3 handsets fail and replaced. Management is very easy and doesn't require a dedicated Telco FTE. My IT techs can learn, understand and manage the system very well. ShoreTel is seemingly continually working to improve their integration with common applications. We also feel that ShoreTel, for the most part, has very good vision in the market.

We do not want to go through implementation with another vendor any time soon.

I gave it this rating because we have renewed ShoreTel 4 years in a row for support.

Overall, the TCO for ShoreTel Sky remains a value and their dependability, support and leadership in the field makes it a no brainer to stay.

We are upgrading in October. ShoreTel is everything that my organization needs and we are very happy with the product.

It does what we need.

We NEED this to manage the complexity of our businesses and to succeed. it has been a wonderful partnership.

I believe ShoreTel Sky will only get better, they have made great improvements since we signed up and as long as progress is clearly visible and rates don't get higher, I see no reason why we wouldn't renew. As long as they continue to improve, integrating them further is always a possibility.

It's been working well; we've already made the investment. Not interested in looking at alternative solutions.

In my opinion, there is no better phone system.

Once you are on the Shoretel system, properly configured and work with a strong support reseller, there is really no reason to get off of the platform. In my scenarios, I was always looking for vendors who would install a product that just worked. We don't have time to keep fixing something that should work the first time.

We already invested in the technology and, like I have said several times, it works well. we have very few issues with the service. It is easy to manage and easy to configure.