MiCloud Connect (formerly ShoreTel) Reviews

104 Ratings
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Score 7.9 out of 101

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Reviews (1-25 of 42)

Joe DiCristofano profile photo
Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

9
We've been able to negotiate better costing structures; the cost-benefit ratio of switching is unfavorable; ShoreTel is very willing to work with us to make us satisfied and build a strong relationship. Their flexibility and dedication to "make things right" has built good trust with us and our management. They are upfront about any issues.
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Jason Payton profile photo
Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

8
I did a lot of research on different alternatives before we agreed on Shoretel Sky and although they have some shortcomings, I believe that they are the right phone company for our company right now. I also believe that they will continue to add to their services and our companies will be able to grow together.
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Greg Golding profile photo
Score 10 out of 10
Vetted Review
Reseller
Review Source

Likelihood to Renew

10
Although the price is higher than some of the other Hosted systems out there, the value is definitely worth a renewal. Everything is relative: there are some companies out there who need phones, but don't necessarily care how they work, the functionality/features available/durability etc., they just care that they have phones that make and receive calls. There are other companies that are completely reliant on phones and certain functionality that is provided by the system. There are even some companies who are straight up dependent on the phone system and are losing tons of money anytime they are down, ShoreTel is the perfect fit for theSMB client who sees value in a solid,robust, reliable and high functioning phone system
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Bryant Bloedorn profile photo
Score 10 out of 10
Vetted Review
Reseller
Review Source

Likelihood to Renew

10
Once the system is up and running there isn't much to do from an administrative or maintenance perspective. Version upgrades are easy to do, annual support is not outrageous, ShoreTel is always working on ways to improve the product, and the switches last 12+ years.
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Bruce Fyfe profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

10
Our maintenance costs for ShoreTel are very low. The phrase "it just works" comes to mind. In the past 6 years we have had 1 switch and 3 handsets fail and replaced. Management is very easy and doesn't require a dedicated Telco FTE. My IT techs can learn, understand and manage the system very well. ShoreTel is seemingly continually working to improve their integration with common applications. We also feel that ShoreTel, for the most part, has very good vision in the market.
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Wayne Morse profile photo
Score 5 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

9
I believe ShoreTel Sky will only get better, they have made great improvements since we signed up and as long as progress is clearly visible and rates don't get higher, I see no reason why we wouldn't renew. As long as they continue to improve, integrating them further is always a possibility.
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Rob Lepre profile photo
Score 9 out of 10
Vetted Review
Verified User
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Likelihood to Renew

9
Once you are on the Shoretel system, properly configured and work with a strong support reseller, there is really no reason to get off of the platform. In my scenarios, I was always looking for vendors who would install a product that just worked. We don't have time to keep fixing something that should work the first time.
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Feature Scorecard Summary

Hosted PBX (12)
9.0
Multi-level Interactive Voice Response (IVR) (12)
8.3
User templates (13)
8.6
Call reports (17)
9.3
Directory of employee names (23)
8.3
Answering rules (20)
9.1
Call recording (19)
8.7
Call park (22)
9.1
Call screening (18)
8.8
Message alerts (19)
7.9
Video conferencing (5)
8.2
Audio conferencing (19)
9.4
Video screen sharing (1)
9
Instant messaging (1)
9
Mobile app for iOS (11)
7.3
Mobile app for Android (9)
8.3

About MiCloud Connect (formerly ShoreTel)

MiCloud Connect (formerly ShoreTel) is a business communications solution that combines a distributed communications platform, intuitive user applications, IP phones, and an easy-to-use management system that integrates with leading business information systems. Voice Switches are purpose-built appliances providing VoIP telephony with reliability and availability. The appliances help extend system capabilities and secure access for remote IP phones and SIP service providers.

ShoreTel was acquired by Mitel in 2017; according to Mitel, they will continue to offer and support ShoreTel products, now under the name MiCloud Connect.

MiCloud Connect (formerly ShoreTel) Screenshots

MiCloud Connect (formerly ShoreTel) Competitors

NICE inContact CXone, MondoTalk, Fathom Connect, NetFortris (formerly Fonality)

MiCloud Connect (formerly ShoreTel) Technical Details

Deployment Types:On-premise
Operating Systems: Windows, Mac
Mobile Application:No