MiCloud Connect (formerly ShoreTel) Reviews

105 Ratings
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Score 7.7 out of 101

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Reviews (1-5 of 5)

Darcy Johnson, MBA profile photo
Score 9 out of 10
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Key Negotiation Points

We were able to get Scribe (voicemail to email service) for free for a few months to try it out - I would definitely give this a shot! It is a great service. Also, try to get some implementation fees waived. Do not sign more than a one year contract.
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Score 2 out of 10
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Key Negotiation Points

Challenge their pricing as their competitors are cheaper. I was able to negotiate away the install costs. Shoretel picked up the tab on that saving me several thousand dollars.
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Feature Scorecard Summary

Hosted PBX (12)
9.0
Multi-level Interactive Voice Response (IVR) (12)
8.3
User templates (13)
8.6
Call reports (17)
9.3
Directory of employee names (23)
8.3
Answering rules (20)
9.1
Call recording (19)
8.7
Call park (22)
9.1
Call screening (18)
8.8
Message alerts (19)
7.9
Video conferencing (5)
8.2
Audio conferencing (19)
9.4
Video screen sharing (1)
9
Instant messaging (1)
9
Mobile app for iOS (11)
7.3
Mobile app for Android (9)
8.3

About MiCloud Connect (formerly ShoreTel)

MiCloud Connect (formerly ShoreTel) is a business communications solution that combines a distributed communications platform, intuitive user applications, IP phones, and an easy-to-use management system that integrates with leading business information systems. Voice Switches are purpose-built appliances providing VoIP telephony with reliability and availability. The appliances help extend system capabilities and secure access for remote IP phones and SIP service providers.

ShoreTel was acquired by Mitel in 2017; according to Mitel, they will continue to offer and support ShoreTel products, now under the name MiCloud Connect.

MiCloud Connect (formerly ShoreTel) Screenshots

MiCloud Connect (formerly ShoreTel) Competitors

NICE inContact CXone, MondoTalk, Fathom Connect, NetFortris (formerly Fonality)

MiCloud Connect (formerly ShoreTel) Technical Details

Deployment Types:On-premise
Operating Systems: Windows, Mac
Mobile Application:No