MiCloud Connect (formerly ShoreTel) Reviews

108 Ratings
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Score 7.1 out of 100

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Reviews (1-9 of 9)

Kelli Doyle | TrustRadius Reviewer
March 26, 2015

Shoretel Sky

Score 2 out of 10
Vetted Review
Verified User
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Ease of MiCloud Connect (formerly ShoreTel) Training

Some have to be self taught, but it is helpful to go through training to understand what is possible. We have offices all over the country and internationally and not everyone uses the desk phone. There are several who only use a soft phone.
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Shane Hayes | TrustRadius Reviewer
September 07, 2013

ShoreTel Defines Ease of Use, Customer Service and Simplicity

Score 10 out of 10
Vetted Review
Verified User
Review Source

Ease of MiCloud Connect (formerly ShoreTel) Training

Due to the excellent support, extensive training materials (like PDF's and they own support wiki) you could very easily learn this system without ever attending an actual "training session". Most of our administrators have learned the system through just using the system.
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Bryan Shigihara | TrustRadius Reviewer
September 07, 2013

A good choice

Score 8 out of 10
Vetted Review
Verified User
Review Source

Ease of MiCloud Connect (formerly ShoreTel) Training

Very straightforward. We were able to teach a completely new phone system to our employees quickly. I would recommend this approach to others.
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Whitney White | TrustRadius Reviewer
September 07, 2013

ShoreTelSky: It Just Makes Sense.

Score 8 out of 10
Vetted Review
Verified User
Review Source

Ease of MiCloud Connect (formerly ShoreTel) Training

It was easier to learn if you read their training materials. Many of the advanced features are not exactly intuitive - but many of these features are REALLY desirable. So it's worth flipping through the manual.
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Anonymous | TrustRadius Reviewer
June 13, 2015

ShoreTel VoIP - providing simplicity and functionality at the best cost.

Score 10 out of 10
Vetted Review
Review Source

Ease of MiCloud Connect (formerly ShoreTel) Training

The administrator course used to be 4 hours and instructor led only but is now offered as a self study course as well. We recommend that admins take the course since it is 4 hours max and gives most of the knowledge needed to do MACs.
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Feature Scorecard Summary

Hosted PBX (13)
8.7
Multi-level Interactive Voice Response (IVR) (12)
8.3
User templates (13)
8.7
Call reports (18)
8.5
Directory of employee names (24)
7.4
Answering rules (21)
9.3
Call recording (20)
9.2
Call park (23)
9.2
Call screening (19)
7.9
Message alerts (20)
7.7
Video conferencing (6)
5.3
Audio conferencing (20)
9.1
Video screen sharing (2)
6.9
Instant messaging (2)
9.0
Mobile app for iOS (12)
6.4
Mobile app for Android (10)
6.5

About MiCloud Connect (formerly ShoreTel)

MiCloud Connect (formerly ShoreTel) is a business communications solution that combines a distributed communications platform, intuitive user applications, IP phones, and an easy-to-use management system that integrates with leading business information systems. Voice Switches are purpose-built appliances providing VoIP telephony with reliability and availability. The appliances help extend system capabilities and secure access for remote IP phones and SIP service providers.

ShoreTel was acquired by Mitel in 2017; according to Mitel, they will continue to offer and support ShoreTel products, now under the name MiCloud Connect.

MiCloud Connect (formerly ShoreTel) Screenshots

MiCloud Connect (formerly ShoreTel) Competitors

NICE inContact CXone, MondoTalk, Fathom Connect, NetFortris (formerly Fonality)

MiCloud Connect (formerly ShoreTel) Technical Details

Deployment Types:On-premise
Operating Systems: Windows, Mac
Mobile Application:No