MiCloud Connect (formerly ShoreTel) Reviews

104 Ratings
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Score 7.9 out of 101

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Reviews (1-13 of 13)

Greg Golding profile photo
Score 10 out of 10
Vetted Review
Reseller
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Users and Roles

Being that each person in the business does indeed use ShoreTel, they represent all areas of our business. Sales and marketing use ShoreTel. Engineering/customer support/Tech all use SHoreTel. Accounting/Finance/HR uses ShoreTel. And finally all of the executives use ShoreTel (CEO/CTO/CMO_)
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Bryant Bloedorn profile photo
Score 10 out of 10
Vetted Review
Reseller
Review Source

Users and Roles

5 - Inside sales, outside sales, marketing, support and administrative. Remote users connect using a VPN Concentrator so they can be part of the system and have an extension on their phone at home. We are implementing ECC (Contact Center and Mobility internally soon so we will report back once that is completed).
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Darcy Johnson, MBA profile photo
Score 9 out of 10
Vetted Review
Verified User
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Users and Roles

29 - Every single employee in our office uses the software. The best part is when we picked up an acquisition in another area code/city. We were able to communicate quickly & efficiently with the communicator and also with the direct extensions. This was a life saver!
Read Darcy Johnson, MBA's full review

Feature Scorecard Summary

Hosted PBX (12)
9.0
Multi-level Interactive Voice Response (IVR) (12)
8.3
User templates (13)
8.6
Call reports (17)
9.3
Directory of employee names (23)
8.3
Answering rules (20)
9.1
Call recording (19)
8.7
Call park (22)
9.1
Call screening (18)
8.8
Message alerts (19)
7.9
Video conferencing (5)
8.2
Audio conferencing (19)
9.4
Video screen sharing (1)
9
Instant messaging (1)
9
Mobile app for iOS (11)
7.3
Mobile app for Android (9)
8.3

About MiCloud Connect (formerly ShoreTel)

MiCloud Connect (formerly ShoreTel) is a business communications solution that combines a distributed communications platform, intuitive user applications, IP phones, and an easy-to-use management system that integrates with leading business information systems. Voice Switches are purpose-built appliances providing VoIP telephony with reliability and availability. The appliances help extend system capabilities and secure access for remote IP phones and SIP service providers.

ShoreTel was acquired by Mitel in 2017; according to Mitel, they will continue to offer and support ShoreTel products, now under the name MiCloud Connect.

MiCloud Connect (formerly ShoreTel) Screenshots

MiCloud Connect (formerly ShoreTel) Competitors

NICE inContact CXone, MondoTalk, Fathom Connect, NetFortris (formerly Fonality)

MiCloud Connect (formerly ShoreTel) Technical Details

Deployment Types:On-premise
Operating Systems: Windows, Mac
Mobile Application:No