MiCloud Connect (formerly ShoreTel) Reviews

110 Ratings
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Score 6.9 out of 100

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September 12, 2019
Jason Payton | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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Users and Roles

80 - The employees at our company that uses Shoretel Sky include Owners, General Managers, Salesmen, Accounts Payable, Accounts Receivables, clerical, customer service, and IT personnel.
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May 03, 2016
Greg Golding | TrustRadius Reviewer
Score 10 out of 10
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Users and Roles

Being that each person in the business does indeed use ShoreTel, they represent all areas of our business. Sales and marketing use ShoreTel. Engineering/customer support/Tech all use SHoreTel. Accounting/Finance/HR uses ShoreTel. And finally all of the executives use ShoreTel (CEO/CTO/CMO_)
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December 04, 2014
Darcy Johnson, MBA | TrustRadius Reviewer
Score 9 out of 10
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Verified User
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Users and Roles

29 - Every single employee in our office uses the software. The best part is when we picked up an acquisition in another area code/city. We were able to communicate quickly & efficiently with the communicator and also with the direct extensions. This was a life saver!
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June 13, 2015
Anonymous | TrustRadius Reviewer
Score 10 out of 10
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Users and Roles

5 - Inside sales, outside sales, marketing, support and administrative. Remote users connect using a VPN Concentrator so they can be part of the system and have an extension on their phone at home. We are implementing ECC (Contact Center and Mobility internally soon so we will report back once that is completed).
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Feature Scorecard Summary

Hosted PBX (13)
Multi-level Interactive Voice Response (IVR) (12)
User templates (13)
Call reports (18)
Directory of employee names (24)
Answering rules (21)
Call recording (20)
Call park (23)
Call screening (19)
Message alerts (20)
Video conferencing (6)
Audio conferencing (20)
Video screen sharing (2)
Instant messaging (2)
Mobile app for iOS (12)
Mobile app for Android (10)

What is MiCloud Connect (formerly ShoreTel)?

MiCloud Connect (formerly ShoreTel) is a business communications solution that combines a distributed communications platform, intuitive user applications, IP phones, and an easy-to-use management system that integrates with leading business information systems. Voice Switches are purpose-built appliances providing VoIP telephony with reliability and availability. The appliances help extend system capabilities and secure access for remote IP phones and SIP service providers.

ShoreTel was acquired by Mitel in 2017; according to Mitel, they will continue to offer and support ShoreTel products, now under the name MiCloud Connect.

MiCloud Connect (formerly ShoreTel) Screenshots

MiCloud Connect (formerly ShoreTel) Video

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MiCloud Connect (formerly ShoreTel) Downloadables

MiCloud Connect (formerly ShoreTel) Competitors

MiCloud Connect (formerly ShoreTel) Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Essentials20.99per user/per month
Premier26.59per user/per month
Elite38.49per user/per month

MiCloud Connect (formerly ShoreTel) Technical Details

Deployment Types:On-premise
Operating Systems: Windows, Mac
Mobile Application:No