MiCloud Connect (formerly ShoreTel) Reviews

104 Ratings
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Score 7.9 out of 101

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Reviews (1-14 of 14)

Joe DiCristofano profile photo
Score 8 out of 10
Vetted Review
Verified User
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Support Headcount Required

2 - Need some advanced IT skills with exposure to telephone and data experience. Exposure to the interface and training takes some use to get accustomed to. You have to be able to relate the uses of the phone, ShoreTel Sky interface and add-on's to end users. Data experience comes in handy when setting up remote users contending with their Network setup.
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Greg Golding profile photo
Score 10 out of 10
Vetted Review
Reseller
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Support Headcount Required

2 - The answer to this question is dependent on whether or not the system is ON-PREM or HOSTED (or Hybrid). The reason is that the on-prem system automatically takes more knowlege/skill/expertise to maintain/implement than does a hosted system. The reason is that with ShoreTel Connect Cloud (hosted) ShoreTel accepts all responsibility to do all adds/moves/changes to the system at any time for the customer. The customer is provided with unlimited help desk support for the users and the administrator. Technically the administrator can focus on all his other duties, and give ShoreTel the grunt of the work needed to be done to the phone system. They literally can call the help line and provide the details of the necessary changes that need to be done and ShoreTel will do the leg work. With a on-prem system, the end user must either have someone on staff that knows how to implement these adds/moves/changes or hire their ShoreTel partner to assist. At my org, we technically have 3 guys who can do the necessary maintenance/moves/adds etc. to our system at any time. That said, we also are a partner and install/maintain/manage the systems of our clients.
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Bryant Bloedorn profile photo
Score 10 out of 10
Vetted Review
Reseller
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Support Headcount Required

1 - It takes very little time to support the system. We are constantly improving our skill set and adding new functionality to the system. Recent additions were the SA100 conference bridge and a VPN concentrator which were extremely easy to implement.We added SIP trunks from Etherspeak which provided a huge benefit of having DiD's from across the country in a single trunk group. We also increased our trunking from 3 analog to 15 SIP for the same monthly cost.
Read Bryant Bloedorn's full review

Feature Scorecard Summary

Hosted PBX (12)
9.0
Multi-level Interactive Voice Response (IVR) (12)
8.3
User templates (13)
8.6
Call reports (17)
9.3
Directory of employee names (23)
8.3
Answering rules (20)
9.1
Call recording (19)
8.7
Call park (22)
9.1
Call screening (18)
8.8
Message alerts (19)
7.9
Video conferencing (5)
8.2
Audio conferencing (19)
9.4
Video screen sharing (1)
9
Instant messaging (1)
9
Mobile app for iOS (11)
7.3
Mobile app for Android (9)
8.3

About MiCloud Connect (formerly ShoreTel)

MiCloud Connect (formerly ShoreTel) is a business communications solution that combines a distributed communications platform, intuitive user applications, IP phones, and an easy-to-use management system that integrates with leading business information systems. Voice Switches are purpose-built appliances providing VoIP telephony with reliability and availability. The appliances help extend system capabilities and secure access for remote IP phones and SIP service providers.

ShoreTel was acquired by Mitel in 2017; according to Mitel, they will continue to offer and support ShoreTel products, now under the name MiCloud Connect.

MiCloud Connect (formerly ShoreTel) Screenshots

MiCloud Connect (formerly ShoreTel) Competitors

NICE inContact CXone, MondoTalk, Fathom Connect, NetFortris (formerly Fonality)

MiCloud Connect (formerly ShoreTel) Technical Details

Deployment Types:On-premise
Operating Systems: Windows, Mac
Mobile Application:No