MiCloud Connect (formerly ShoreTel)

MiCloud Connect (formerly ShoreTel)

MiCloud Connect (formerly ShoreTel)

Overview

Reviews

Eye on the ball...

9
ShoreTel Sky is being used across the whole organization and it takes care of portability and easy access to the telephone system.

ShoreTel VoIP PBX

10
We use ShoreTel IP phones, ShoreTel communicator software, and switches deployed across our entire organization which consists of five …

Popular Features

View all 16 features

Call recording (20)

9.8
98%

Answering rules (21)

9.8
98%

Call park (23)

9.7
97%

Directory of employee names (24)

5.8
58%

Reviewer Pros & Cons

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Pricing

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Essentials

$20.99

On Premise
per user/per month

Premier

$26.59

On Premise
per user/per month

Elite

$38.49

On Premise
per user/per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Cloud PBX

7.8
78%

Call Management

8.7
87%

VoIP system collaboration

6.2
62%

Mobile apps

4.7
47%

Product Details

What is MiCloud Connect (formerly ShoreTel)?

MiCloud Connect (formerly ShoreTel) is a business communications solution that combines a distributed communications platform, intuitive user applications, IP phones, and an easy-to-use management system that integrates with leading business information systems. Voice Switches are purpose-built appliances providing VoIP telephony with reliability and availability. The appliances help extend system capabilities and secure access for remote IP phones and SIP service providers.

ShoreTel was acquired by Mitel in 2017; according to Mitel, they will continue to offer and support ShoreTel products, now under the name MiCloud Connect.

MiCloud Connect (formerly ShoreTel) Screenshots

ShoreTel ConnectMobile AndroidMobile iosTeamwork Android

MiCloud Connect (formerly ShoreTel) Video

MiCloud Connect Client Demo

MiCloud Connect (formerly ShoreTel) Downloadables

MiCloud Connect (formerly ShoreTel) Competitors

MiCloud Connect (formerly ShoreTel) Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Mac
Mobile ApplicationNo

Alternatives

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Frequently Asked Questions

What is MiCloud Connect (formerly ShoreTel)?

MiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software.

What is MiCloud Connect (formerly ShoreTel)'s best feature?

Reviewers rate Answering rules and Call recording highest, with a score of 9.8.

Who uses MiCloud Connect (formerly ShoreTel)?

The most common users of MiCloud Connect (formerly ShoreTel) are from Mid-size Companies and the Unknown industry.

Reviews

(1-12 of 12)
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March 26, 2015

Shoretel Sky

Score 2 out of 10
Vetted Review
Verified User
Review Source
The training identified some things M5 (ShoreTel's cloud division) could provide, however it was only using it every day and asking the Shoretel support several questions that I got the hang of it. The training was able to highlight functions but I did not learn how to use the phone from the training.
Score 10 out of 10
Vetted Review
Reseller
Review Source
Content is good and teh course material fills in any areas the instructor doesn't cover. Only pet peeve is the tests always have questions for things you don't learn from the course or course materials....