ShoreTel review from the trenches
Rating: 6 out of 10
October 05, 2017
JB
Vetted Review
Verified User
2 years of experience
Starting at $20.99 per user/per month
View Pricing Overview
What is MiCloud Connect?
MiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software.
Learn from top reviewers
MiCloud Connect Review
Rating: 7 out of 10
June 23, 2022Used it in our PoC/Dev environment for analysis to tackle a business requirement to take our call-center phone systems to the cloud for cost-effectiveness.
Mahboobur Shaikat
Strategist - Information Technology
IT Architect
Intact Financial Corporation
3 years of experienceMitel - I tell you it's worth it!
Rating: 9 out of 10
June 20, 2022Our institution uses Mitel to manage VoIP calls, handle advanced call routing, streamline common telephony functions, and enable users to become more independent of IT support...
Paul White
Director - Other
Director of Institutional Research
Lakeland University
3 years of experienceAn essential tool for business communication.
Rating: 9 out of 10
June 19, 2022Transferring calls and taking messages is a breeze. Simply making a few calls was all it took for me to develop a feel for the system, and switching between calls is really si...
Essential for Office Communication
Rating: 5 out of 10
September 9, 2021I wish all medium-sized offices utilized ShoreTel. Making transfers and answering calls is just so simple and easy. I only really needed to make one or two calls in order to g...
Casey Wright
Representative - Customer Service
Temporary Administrative Assistant
Beacon Hill Staffing Group
1 year of experienceA perfect phone solution, but a less than perfect conferencing solution.
Rating: 7 out of 10
March 23, 2020We purchased Mitel MiCloud Connect intending to create a better unified communication plan. As a business, we continued to grow satellite offices, as well as number of employe...
Verified user
Director
1 year of experienceShoreTel Sky VoiP review and consideration
Rating: 8 out of 10
September 17, 2019We were originally M5 users and then became ShoreTel Sky users after the acquisition. ShoreTel Sky is used as our Telco provider where we leverage VoIP with Cisco 7XXX series ...
A Shoretel Sky review from a company that recently deployed it.
Rating: 8 out of 10
September 12, 2019Jason Payton
Project Manager - Information Technology
Project Specialist
RECO Equipment Inc
1 year of experienceEye on the ball...
Rating: 9 out of 10
September 12, 2019ShoreTel Sky is being used across the whole organization and it takes care of portability and easy access to the telephone system.
Khozaim Basrai
Manager - Information Technology
Chief Technology Officer
RF Lafferty & Co., Inc
4 years of experienceeasy to use application, sometimes a bit technical
Rating: 10 out of 10
September 5, 2019MiCloud Connect is used with our Mitel (formerly Shoretel) hosted voice system. We use it to supplement our physical phones. It is used to edit and set statuses (away, vacatio...
MiCloud is a great benefit to our company
Rating: 9 out of 10
February 14, 2019We currently use MiCloud Connect to handle the call and email volume at our company. It is through this program that we get our calls for customer service, retention, and sale...
Justin Zipprich, Freelance Writer
Manager - Corporate
Chat Manager
Copywriter Today
3 years of experienceMiCloud Connect Review
Rating: 9 out of 10
February 1, 2019We have been using MiCloud Connect across the whole organization, spanning multiple sites. We use it as a phone system and unified communications. We use work groups for sever...
Verified user
Manager
2 years of experienceShoreTel Easy and Rock Solid
Rating: 9 out of 10
March 14, 2018Shoretel is implemented as our phone and uc system.
Shoretel is made for all business models, big and small!
Rating: 10 out of 10
February 1, 2018It is being utilized across the whole organization. The system makes it easy to be contacted and opens up voicemail access with the ability to "sign in" to your phone from any...
Erik Ross
Employee - Information Technology
IT Help Desk Support
Albany Housing Authority
6 years of experienceShoreTel review from the trenches
Rating: 6 out of 10
October 5, 2017ShoreTel provides voice over IP phone services for our entire company. ShoreTel allows us to place inner office phone calls and provides a company directory as well as instant...
Jeremy Bond
Supervisor - Information Technology
IT Manager
MARQ Packaging Systems II LLC
2 years of experience
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Awards
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Pricing
Essentials
$20.99
On Premise
per user/per month
Premier
$26.59
On Premise
per user/per month
Elite
$38.49
On Premise
per user/per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
MiCloud Connect - Client Demo
YouTube
MiCloud Connect Client Demo
YouTube
MiCloud Connect Client Demo
YouTube
MiCloud Connect Demo
YouTube
MiCloud Connect Demo
YouTube
Mitel MiCloud Connect Business SMS
YouTube
Features
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Product Details
- About
- Competitors
- Tech Details
- Downloadables
- FAQs
What is MiCloud Connect?
MiCloud Connect (formerly ShoreTel) is a business communications solution that combines a distributed communications platform, intuitive user applications, IP phones, and an easy-to-use management system that integrates with leading business information systems. Voice Switches are purpose-built appliances providing VoIP telephony with reliability and availability. The appliances help extend system capabilities and secure access for remote IP phones and SIP service providers.
ShoreTel was acquired by Mitel in 2017; according to Mitel, they will continue to offer and support ShoreTel products, now under the name MiCloud Connect.
ShoreTel was acquired by Mitel in 2017; according to Mitel, they will continue to offer and support ShoreTel products, now under the name MiCloud Connect.
MiCloud Connect Screenshots
MiCloud Connect Video
MiCloud Connect Client Demo
MiCloud Connect Competitors
MiCloud Connect Technical Details
| Deployment Types | On-premise |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | No |
MiCloud Connect Downloadables
Frequently Asked Questions
MiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software.
Reviewers rate Answering rules and Audio conferencing highest, with a score of 9.
The most common users of MiCloud Connect are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(115)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
MiCloud Connect has proven to be a versatile tool for various organizations, addressing a range of communication challenges. Users have leveraged the software's feature set and add-ons to effectively manage call logs and activity, streamlining telephony functions and enabling users to become more independent of IT support. The intuitive GUI-based setup offers multiple options for call routing, forwarding, automatic transfer, and voicemail management. The ease and intuitiveness of transferring calls and taking messages with MiCloud Connect have saved users valuable time.
Furthermore, MiCloud Connect's one-click dialing of colleagues promotes efficient communication within organizations. The software enables true four-digit dialing across WAN, resulting in significant cost reduction for medium-sized offices. In addition to voice calls, MiCloud Connect also offers conferencing, fax to email capabilities, and chat messaging for quick responses within the organization, enhancing collaboration and productivity. The centralized platform enables seamless work in and out of the office, making it easy to manage multiple office locations with one interface. With its user-friendly features and ability to integrate multiple systems, MiCloud Connect proves to be a valuable solution for organizations looking for cost-effective voice communications and unified collaboration tools.
Reviews
(1-12 of 12)Companies can't remove reviews or game the system. Here's why
Amazing Customer Service / Support
Rating: 1 out of 10
August 14, 2017
ZG
Vetted Review
Verified User
1 year of experience
Shoretel Sky
Rating: 8 out of 10
July 14, 2015
JM
Vetted Review
Verified User
3 years of experience
ShoreTel VoIP - providing simplicity and functionality at the best cost.
Rating: 10 out of 10
June 13, 2015
Verified User
Vetted Review
3 years of experience
Shoretel Sky
Rating: 2 out of 10
March 26, 2015
KD
Vetted Review
Verified User
1 year of experience
A Great Partner Relationship
Rating: 9 out of 10
December 04, 2014
DJ
Vetted Review
Verified User
2 years of experience
Great Product and Support
Rating: 8 out of 10
January 31, 2014
Verified User
Vetted Review
Verified User
16 years of experience
ShoreTel - Quality VOIP System!
Rating: 8 out of 10
September 07, 2013
AT
Vetted Review
Verified User
1 year of experience
ShoreTel Defines Ease of Use, Customer Service and Simplicity
Rating: 10 out of 10
September 07, 2013
SH
Vetted Review
Verified User
20 years of experience
Love the system, but not the reliability
Rating: 2 out of 10
September 07, 2013
Verified User
Vetted Review
Verified User
2 years of experience
A good choice
Rating: 8 out of 10
September 07, 2013
BS
Vetted Review
Verified User
2 years of experience
ShoreTelSky: It Just Makes Sense.
Rating: 8 out of 10
September 07, 2013
WW
Vetted Review
Verified User
4 years of experience