MiCloud Connect

MiCloud Connect
Formerly ShoreTel

Score 7.6 out of 10
MiCloud Connect

Overview

What is MiCloud Connect?

MiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software.
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Recent Reviews

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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Answering rules (24)
    9.0
    90%
  • Call park (26)
    8.7
    87%
  • Call recording (23)
    8.3
    83%
  • Directory of employee names (27)
    8.3
    83%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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Essentials

$20.99

On Premise
per user/per month

Premier

$26.59

On Premise
per user/per month

Elite

$38.49

On Premise
per user/per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Product Demos

MiCloud Connect Client Demo
02:46
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.2Avg 8.2

Call Management

Customized phone system settings

8.6Avg 8.3

VoIP system collaboration

Team collaboration via cloud phone system

7.7Avg 8.1

Mobile apps

Apps are compatible with mobile devices.

6.2Avg 8.3
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Product Details

What is MiCloud Connect?

MiCloud Connect (formerly ShoreTel) is a business communications solution that combines a distributed communications platform, intuitive user applications, IP phones, and an easy-to-use management system that integrates with leading business information systems. Voice Switches are purpose-built appliances providing VoIP telephony with reliability and availability. The appliances help extend system capabilities and secure access for remote IP phones and SIP service providers.

ShoreTel was acquired by Mitel in 2017; according to Mitel, they will continue to offer and support ShoreTel products, now under the name MiCloud Connect.

MiCloud Connect Screenshots

Screenshot of ShoreTel ConnectScreenshot of Mobile AndroidScreenshot of Mobile iosScreenshot of Teamwork Android

MiCloud Connect Video

MiCloud Connect Client Demo

MiCloud Connect Competitors

MiCloud Connect Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Mac
Mobile ApplicationNo

Frequently Asked Questions

MiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software.

NICE CXone, MondoTalk, and NetFortris are common alternatives for MiCloud Connect.

Reviewers rate Answering rules and Audio conferencing highest, with a score of 9.

The most common users of MiCloud Connect are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews

(1-12 of 12)
Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Reseller
Content is good and teh course material fills in any areas the instructor doesn't cover. Only pet peeve is the tests always have questions for things you don't learn from the course or course materials....
March 26, 2015

Shoretel Sky

Score 2 out of 10
Vetted Review
Verified User
The training identified some things M5 (ShoreTel's cloud division) could provide, however it was only using it every day and asking the Shoretel support several questions that I got the hang of it. The training was able to highlight functions but I did not learn how to use the phone from the training.
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