MiCloud Connect

MiCloud Connect
Formerly ShoreTel

Score 7.6 out of 10
MiCloud Connect

Overview

What is MiCloud Connect?

MiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software.
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Recent Reviews

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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Answering rules (24)
    9.0
    90%
  • Call park (26)
    8.7
    87%
  • Call recording (23)
    8.3
    83%
  • Directory of employee names (27)
    8.3
    83%

Reviewer Pros & Cons

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Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of MiCloud Connect, and make your voice heard!

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Pricing

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Essentials

$20.99

On Premise
per user/per month

Premier

$26.59

On Premise
per user/per month

Elite

$38.49

On Premise
per user/per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Product Demos

MiCloud Connect Client Demo
02:46
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.2Avg 8.2

Call Management

Customized phone system settings

8.6Avg 8.3

VoIP system collaboration

Team collaboration via cloud phone system

7.7Avg 8.1

Mobile apps

Apps are compatible with mobile devices.

6.2Avg 8.3
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Product Details

What is MiCloud Connect?

MiCloud Connect (formerly ShoreTel) is a business communications solution that combines a distributed communications platform, intuitive user applications, IP phones, and an easy-to-use management system that integrates with leading business information systems. Voice Switches are purpose-built appliances providing VoIP telephony with reliability and availability. The appliances help extend system capabilities and secure access for remote IP phones and SIP service providers.

ShoreTel was acquired by Mitel in 2017; according to Mitel, they will continue to offer and support ShoreTel products, now under the name MiCloud Connect.

MiCloud Connect Screenshots

Screenshot of ShoreTel ConnectScreenshot of Mobile AndroidScreenshot of Mobile iosScreenshot of Teamwork Android

MiCloud Connect Video

MiCloud Connect Client Demo

MiCloud Connect Competitors

MiCloud Connect Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Mac
Mobile ApplicationNo

Frequently Asked Questions

MiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software.

NICE CXone, MondoTalk, and NetFortris are common alternatives for MiCloud Connect.

Reviewers rate Answering rules and Audio conferencing highest, with a score of 9.

The most common users of MiCloud Connect are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews

(1-25 of 62)
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Score 9 out of 10
Vetted Review
Verified User
  • Mitel has reduced IT telephony support costs by empowering users
  • Mitel's abilities with VoIP have reduced traditional phone costs
  • Because IT staff are freed up from dealing with routine telephony support, staff are able to focus on other priorities.
Sarah Jackson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • To put it another way, it helps me control the flow of my job (in this case, phone calls) so that I can keep up with them at a speed I'm comfortable with. That constant ringing on the phone has been eliminated. If I need a break, or if I just want to focus on anything else, I can put myself on release and do so.
  • Extension numbers were not something I had to devote a lot of effort to understanding. Using the directory, I can quickly find anyone in the workplace and either calls them or leave a voicemail for them.
  • It has an effortless capacity to link up with other workers in the office.
Casey Wright | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
  • It allows for me to manage my workflow (i.e. calls) at a pace that I can handle. I don't have to listen to the phone ring incessantly. I can go into release and focus on other tasks or step away if I need to take a breather.
  • I didn't have to spend a lot of time learning extension numbers. I can search anyone in the office by name and connect to them directly or leave them a voicemail.
Score 7 out of 10
Vetted Review
Verified User
  • We have been able to be much more nimble with growth.
  • We haven't been able to do as we hoped and make Mitel our singular solution for phone, as well as video conferencing. We have unfortunately had to buy additional conferencing services to meet our needs, thus hurting our anticipated ROI.
Joe DiCristofano | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
  • We've definitely seen a business impact on our company in a positive manner. We've been able to provide the best possible service that suits our needs, while not being gouged by ISP's or Telco providers.
  • We can better serve our customer service reps and tech support people by managing our own system, creating our own ring groups and control use.
Score 8 out of 10
Vetted Review
Verified User
  • At my branch alone, we are saving over $500 a month using Shoretel Sky versus the phone company we were using before them.
  • Shoretel Sky has increased customer service by allowing our employees to easily transfer a call to the proper department or branch no matter where they are located instead of giving the caller a phone number to call.
  • Most of our locations did not have caller ID before Shoretel Sky. That feature has increased employee efficiency because when they know who is calling before they answer allows them to professionally greet their caller and have their info up on their computer as they answer.
Justin Zipprich, Freelance Writer | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Our company is constantly answering and assisting with customer calls. WIthout MiCloud, there would not be a strategy for how calls were handed to agents. That feature alone is a must-have for this environment.
  • Our company also fields customer emails that are managed by the MiCloud system. Our profits depend on quick responses and this system aids with that.
Score 7 out of 10
Vetted Review
Verified User
  • Since I was not working in departments that directly deal with ROI, I am not sure about it. I think that it was a positive ROI because of the purpose it served in the marketing department.
  • I think that in some cases, it has also helped in saving time. For example, in cases where a person is not checking his email, a phone call may alert him more spontaneously.
July 03, 2017

User Friendly

Score 9 out of 10
Vetted Review
Verified User
  • Faster customer service
  • We are able to open someones file and click call instead of pushing buttons on a phone
  • Good call tracking system
June 26, 2017

ShoreTel VoIP PBX

Gary Lamontagne | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Allows users to be more productive with extension to extension calling.
  • Allows users to see when others are on their phones via the ShoreTel Communicator software to eliminate wasted time.
  • Has an available T1/PRI switch to eliminate the need for POTS telephone lines.
Adam Jones | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • We have had a great ROI. We replaced an old analog system with VoiP. We had to add PoE architecture, but we still made a positive ROI since we now own the equipment and are not renting it and paying higher fees to support older technology.
  • We lowered our administrative costs also since we no longer have to tone lines out when adding a new phone to a station. We just have to add a phone to an ethernet port, and in worst case scenario, add a local PoE injector.
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