MiCloud Connect (formerly ShoreTel) Reviews

105 Ratings
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Score 7.6 out of 100

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Reviews (1-25 of 58)

Joe DiCristofano | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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Return on Investment

  • We've definitely seen a business impact on our company in a positive manner. We've been able to provide the best possible service that suits our needs, while not being gouged by ISP's or Telco providers.
  • We can better serve our customer service reps and tech support people by managing our own system, creating our own ring groups and control use.
Read Joe DiCristofano's full review
Jason Payton | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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Return on Investment

  • At my branch alone, we are saving over $500 a month using Shoretel Sky versus the phone company we were using before them.
  • Shoretel Sky has increased customer service by allowing our employees to easily transfer a call to the proper department or branch no matter where they are located instead of giving the caller a phone number to call.
  • Most of our locations did not have caller ID before Shoretel Sky. That feature has increased employee efficiency because when they know who is calling before they answer allows them to professionally greet their caller and have their info up on their computer as they answer.
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Casey Wright | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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Return on Investment

  • It allows for me to manage my workflow (i.e. calls) at a pace that I can handle. I don't have to listen to the phone ring incessantly. I can go into release and focus on other tasks or step away if I need to take a breather.
  • I didn't have to spend a lot of time learning extension numbers. I can search anyone in the office by name and connect to them directly or leave them a voicemail.
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Justin Zipprich, Freelance Writer | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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Return on Investment

  • Our company is constantly answering and assisting with customer calls. WIthout MiCloud, there would not be a strategy for how calls were handed to agents. That feature alone is a must-have for this environment.
  • Our company also fields customer emails that are managed by the MiCloud system. Our profits depend on quick responses and this system aids with that.
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Jay Moore | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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Return on Investment

  • Great improvment over old system as far as reliablity and dropped calls
  • Allows traveling employees to recieve voice mail as email attachements
  • Super easy to manage users
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Gary Lamontagne | TrustRadius Reviewer
June 26, 2017

ShoreTel VoIP PBX

Score 10 out of 10
Vetted Review
Verified User
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Return on Investment

  • Allows users to be more productive with extension to extension calling.
  • Allows users to see when others are on their phones via the ShoreTel Communicator software to eliminate wasted time.
  • Has an available T1/PRI switch to eliminate the need for POTS telephone lines.
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Adam Jones | TrustRadius Reviewer
Score 10 out of 10
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Verified User
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Return on Investment

  • We have had a great ROI. We replaced an old analog system with VoiP. We had to add PoE architecture, but we still made a positive ROI since we now own the equipment and are not renting it and paying higher fees to support older technology.
  • We lowered our administrative costs also since we no longer have to tone lines out when adding a new phone to a station. We just have to add a phone to an ethernet port, and in worst case scenario, add a local PoE injector.
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Feature Scorecard Summary

Hosted PBX (12)
9.0
Multi-level Interactive Voice Response (IVR) (12)
8.2
User templates (13)
8.6
Call reports (17)
9.3
Directory of employee names (23)
8.2
Answering rules (20)
9.0
Call recording (19)
8.6
Call park (22)
9.0
Call screening (18)
8.7
Message alerts (19)
7.8
Video conferencing (5)
8.2
Audio conferencing (19)
9.5
Video screen sharing (1)
9
Instant messaging (1)
9
Mobile app for iOS (11)
7.4
Mobile app for Android (9)
8.3

About MiCloud Connect (formerly ShoreTel)

MiCloud Connect (formerly ShoreTel) is a business communications solution that combines a distributed communications platform, intuitive user applications, IP phones, and an easy-to-use management system that integrates with leading business information systems. Voice Switches are purpose-built appliances providing VoIP telephony with reliability and availability. The appliances help extend system capabilities and secure access for remote IP phones and SIP service providers.

ShoreTel was acquired by Mitel in 2017; according to Mitel, they will continue to offer and support ShoreTel products, now under the name MiCloud Connect.

MiCloud Connect (formerly ShoreTel) Screenshots

MiCloud Connect (formerly ShoreTel) Competitors

NICE inContact CXone, MondoTalk, Fathom Connect, NetFortris (formerly Fonality)

MiCloud Connect (formerly ShoreTel) Technical Details

Deployment Types:On-premise
Operating Systems: Windows, Mac
Mobile Application:No