MiCloud Connect Review
Used it in our PoC/Dev environment for analysis to tackle a business requirement to take our call-center phone systems to the cloud for …
MiCloud ConnectFormerly ShoreTel
MiCloud Connect
MiCloud Connect
Starting at $20.99 per user/per month
View PricingOverview
What is MiCloud Connect?
MiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software.
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Awards
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Top Rated
2018
Popular Features
View all 16 features- Answering rules (24)9.090%
- Call park (26)8.787%
- Call recording (23)8.383%
- Directory of employee names (27)8.383%
Reviewer Pros & Cons
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Pricing
View all pricingEssentials
$20.99
On Premise
per user/per month
Premier
$26.59
On Premise
per user/per month
Elite
$38.49
On Premise
per user/per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Product Demos
MiCloud Connect Client Demo
02:46
Features
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Product Details
- About
- Competitors
- Tech Details
- Downloadables
- FAQs
What is MiCloud Connect?
MiCloud Connect (formerly ShoreTel) is a business communications solution that combines a distributed communications platform, intuitive user applications, IP phones, and an easy-to-use management system that integrates with leading business information systems. Voice Switches are purpose-built appliances providing VoIP telephony with reliability and availability. The appliances help extend system capabilities and secure access for remote IP phones and SIP service providers.
ShoreTel was acquired by Mitel in 2017; according to Mitel, they will continue to offer and support ShoreTel products, now under the name MiCloud Connect.
ShoreTel was acquired by Mitel in 2017; according to Mitel, they will continue to offer and support ShoreTel products, now under the name MiCloud Connect.
MiCloud Connect Screenshots
MiCloud Connect Video
MiCloud Connect Client Demo
MiCloud Connect Competitors
MiCloud Connect Technical Details
| Deployment Types | On-premise |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | No |
MiCloud Connect Downloadables
Frequently Asked Questions
MiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software.
Reviewers rate Answering rules and Audio conferencing highest, with a score of 9.
The most common users of MiCloud Connect are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(115)
Attribute Ratings
Reviews
(1-25 of 62)- Popular Filters
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June 23, 2022
MiCloud Connect Review
- Setting up MiCloud Connect will bring a better user call-center experience.
- Better call log recording and accountability for legal purposes.
- Better soft phone features to provide greater call quality on VoIP.
June 20, 2022
Mitel - I tell you it's worth it!
- Mitel has reduced IT telephony support costs by empowering users
- Mitel's abilities with VoIP have reduced traditional phone costs
- Because IT staff are freed up from dealing with routine telephony support, staff are able to focus on other priorities.
June 19, 2022
An essential tool for business communication.
- To put it another way, it helps me control the flow of my job (in this case, phone calls) so that I can keep up with them at a speed I'm comfortable with. That constant ringing on the phone has been eliminated. If I need a break, or if I just want to focus on anything else, I can put myself on release and do so.
- Extension numbers were not something I had to devote a lot of effort to understanding. Using the directory, I can quickly find anyone in the workplace and either calls them or leave a voicemail for them.
- It has an effortless capacity to link up with other workers in the office.
September 09, 2021
Essential for Office Communication
- It allows for me to manage my workflow (i.e. calls) at a pace that I can handle. I don't have to listen to the phone ring incessantly. I can go into release and focus on other tasks or step away if I need to take a breather.
- I didn't have to spend a lot of time learning extension numbers. I can search anyone in the office by name and connect to them directly or leave them a voicemail.
- We have been able to be much more nimble with growth.
- We haven't been able to do as we hoped and make Mitel our singular solution for phone, as well as video conferencing. We have unfortunately had to buy additional conferencing services to meet our needs, thus hurting our anticipated ROI.
September 17, 2019
ShoreTel Sky VoiP review and consideration
Score 8 out of 10
Vetted Review
Verified User
- We've definitely seen a business impact on our company in a positive manner. We've been able to provide the best possible service that suits our needs, while not being gouged by ISP's or Telco providers.
- We can better serve our customer service reps and tech support people by managing our own system, creating our own ring groups and control use.
September 12, 2019
A Shoretel Sky review from a company that recently deployed it.
Score 8 out of 10
Vetted Review
Verified User
- At my branch alone, we are saving over $500 a month using Shoretel Sky versus the phone company we were using before them.
- Shoretel Sky has increased customer service by allowing our employees to easily transfer a call to the proper department or branch no matter where they are located instead of giving the caller a phone number to call.
- Most of our locations did not have caller ID before Shoretel Sky. That feature has increased employee efficiency because when they know who is calling before they answer allows them to professionally greet their caller and have their info up on their computer as they answer.
September 12, 2019
Eye on the ball...
- Faster lead conversion.
- Increased employee efficiency
- Better customer service.
September 05, 2019
easy to use application, sometimes a bit technical
- Extending our phone system to users working at home or on the road
February 14, 2019
MiCloud is a great benefit to our company
- Our company is constantly answering and assisting with customer calls. WIthout MiCloud, there would not be a strategy for how calls were handed to agents. That feature alone is a must-have for this environment.
- Our company also fields customer emails that are managed by the MiCloud system. Our profits depend on quick responses and this system aids with that.
February 01, 2019
MiCloud Connect Review
- Good total cost of ownership.
- Affordable replacement handsets.
October 25, 2018
ShoreTel - a great product for any SMB
Score 10 out of 10
Vetted Review
Verified User
- I'd have to guess, but at least 100%
March 14, 2018
ShoreTel Easy and Rock Solid
- Great improvment over old system as far as reliablity and dropped calls
- Allows traveling employees to recieve voice mail as email attachements
- Super easy to manage users
February 01, 2018
Shoretel is made for all business models, big and small!
- After the initial cost of setup, the maintenance is minimal and cost-efficient, this product has been one of the highlights of our department
October 05, 2017
ShoreTel review from the trenches
- ShoreTel has lower revolving costs than many competitors and this helps keep costs affordable and predictable over time.
September 08, 2017
From the perspective of a single technology user.
- Since I was not working in departments that directly deal with ROI, I am not sure about it. I think that it was a positive ROI because of the purpose it served in the marketing department.
- I think that in some cases, it has also helped in saving time. For example, in cases where a person is not checking his email, a phone call may alert him more spontaneously.
August 14, 2017
Amazing Customer Service / Support
Score 1 out of 10
Vetted Review
Verified User
- Easy administration.
- Less time spent fixing individual user issues - ShoreTel Sky supports all users, not just the administrators.
- Cloud VoIP allows us to work from any location at any time.
July 07, 2017
ShoreTel: It's not Cisco, but it's not bad either.
- Moving off of analog lines and going to digital lines has saved us money. We got rid of extra extensions that we were paying for and if we need more extensions it is just a few clicks away.
July 03, 2017
User Friendly
Score 9 out of 10
Vetted Review
Verified User
- Faster customer service
- We are able to open someones file and click call instead of pushing buttons on a phone
- Good call tracking system
June 26, 2017
ShoreTel VoIP PBX
- Allows users to be more productive with extension to extension calling.
- Allows users to see when others are on their phones via the ShoreTel Communicator software to eliminate wasted time.
- Has an available T1/PRI switch to eliminate the need for POTS telephone lines.
- Increased visibility into call handling has improved our ability to respond to callers.
June 07, 2017
Shoretel sky is great for multiple locations
Score 8 out of 10
Vetted Review
Verified User
- Easy to make changes to staff.
- Expensive to creat new accounts ($50?).
- Interoffice communication is quick and easy.
May 18, 2017
ShoretelSky Review
Score 9 out of 10
Vetted Review
Verified User
- From what I've seen and heard it relates to our sales metrics improving due to our team members ability to both take and receive calls even when not in the office.
May 12, 2017
Unified Communications is a cinch with Shoretel
- Increased employee efficiency
- Better contact organization
- Easier missed call and callback tracking
- Better customer service and average time of answer.
May 02, 2017
Great phone system that ShoreTel is
- We have had a great ROI. We replaced an old analog system with VoiP. We had to add PoE architecture, but we still made a positive ROI since we now own the equipment and are not renting it and paying higher fees to support older technology.
- We lowered our administrative costs also since we no longer have to tone lines out when adding a new phone to a station. We just have to add a phone to an ethernet port, and in worst case scenario, add a local PoE injector.