MiCloud Connect (formerly ShoreTel)

MiCloud Connect (formerly ShoreTel)

MiCloud Connect (formerly ShoreTel)

Overview

Reviews

Eye on the ball...

9
ShoreTel Sky is being used across the whole organization and it takes care of portability and easy access to the telephone system.

ShoreTel VoIP PBX

10
We use ShoreTel IP phones, ShoreTel communicator software, and switches deployed across our entire organization which consists of five …

Popular Features

View all 16 features

Call recording (20)

9.8
98%

Answering rules (21)

9.8
98%

Call park (23)

9.7
97%

Directory of employee names (24)

5.8
58%

Reviewer Pros & Cons

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Pricing

View all pricing

Essentials

$20.99

On Premise
per user/per month

Premier

$26.59

On Premise
per user/per month

Elite

$38.49

On Premise
per user/per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Cloud PBX

7.8
78%

Call Management

8.7
87%

VoIP system collaboration

6.2
62%

Mobile apps

4.7
47%

Product Details

What is MiCloud Connect (formerly ShoreTel)?

MiCloud Connect (formerly ShoreTel) is a business communications solution that combines a distributed communications platform, intuitive user applications, IP phones, and an easy-to-use management system that integrates with leading business information systems. Voice Switches are purpose-built appliances providing VoIP telephony with reliability and availability. The appliances help extend system capabilities and secure access for remote IP phones and SIP service providers.

ShoreTel was acquired by Mitel in 2017; according to Mitel, they will continue to offer and support ShoreTel products, now under the name MiCloud Connect.

MiCloud Connect (formerly ShoreTel) Screenshots

ShoreTel ConnectMobile AndroidMobile iosTeamwork Android

MiCloud Connect (formerly ShoreTel) Video

MiCloud Connect Client Demo

MiCloud Connect (formerly ShoreTel) Downloadables

MiCloud Connect (formerly ShoreTel) Competitors

MiCloud Connect (formerly ShoreTel) Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Mac
Mobile ApplicationNo

Alternatives

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Frequently Asked Questions

What is MiCloud Connect (formerly ShoreTel)?

MiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software.

What is MiCloud Connect (formerly ShoreTel)'s best feature?

Reviewers rate Answering rules and Call recording highest, with a score of 9.8.

Who uses MiCloud Connect (formerly ShoreTel)?

The most common users of MiCloud Connect (formerly ShoreTel) are from Mid-size Companies and the Unknown industry.

Reviews and Ratings

(110)

Ratings

Likelihood to Recommend (60)

5.5
55%

Likelihood to Renew (42)

8.6
86%

Usability (21)

8.0
80%

Availability (54)

10.0
100%

Performance (18)

5.1
51%

Support Rating (32)

3.5
35%

In-Person Training (3)

6.0
60%

Online Training (12)

2.0
20%

Implementation Rating (61)

9.6
96%

Product Scalability (5)

7.6
76%

Reviews

(1-25 of 27)
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September 09, 2021

Essential for Office Communication

Casey Wright | TrustRadius Reviewer
Casey Wright
Temporary Administrative Assistant
Beacon Hill Staffing Group (Real Estate, 501-1000 employees)
Score 5 out of 10
Vetted Review
Verified User
Review Source

Reliability and Availability

10
I've never had an issue in the somewhat limited time I've been using ShoreTel. The stability of the software is very sturdy, and relatively easy to use. I don't really have issues regarding the availability of the software from my place of work.
June 26, 2017

ShoreTel VoIP PBX

Gary Lamontagne | TrustRadius Reviewer
Gary Lamontagne
Network and Systems Administrator
Coos County Family Health Services (Hospital & Health Care, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Review Source

Reliability and Availability

10
Since ShoreTel is phone switch dependent and not server dependent, the availability is great. As with any hardware, it is good to reboot the phone switches and server from time to time to prevent issues from cropping up. In 13 years, we've had two switches have fan failures that ShoreTel replaced promptly.
June 13, 2017

ShoreTel has served us so well, I make sure I tell all I can about it

Kevin Staley | TrustRadius Reviewer
Kevin Staley
MIS Administrator
AC Controls Company, Inc. (Wholesale, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Review Source

Reliability and Availability

10
We have been using the ShoreTel solution for 14 years. We have gone from primarily analog phones to all IP. We have upgraded switches at least twice, and the server three times (we are now on a VMware based Windows 2012 R2 server). In that time we have had fewer than 6 outages, most of which simply required a server reboot to resolve. Our most disruptive outages have been the carrier, not ShoreTel.
May 03, 2016

Extensive ShoreTel Review: Why ShoreTel is the VOIP PBX Company for the SMB Marketplace

Greg Golding | TrustRadius Reviewer
Greg Golding
Account Executive
Solarus Technologies Inc (Information Technology and Services, 11-50 employees)
Score 10 out of 10
Vetted Review
Reseller
Review Source

Reliability and Availability

10
ShoreTel works through a partner network. You can only buy ShoreTel products through a certified partner whose job it is to sell and support. The partner has major incentive to provide top quality customer service and aid to the customer when things go wrong, parts are needed or more assistance is required.
June 13, 2015

ShoreTel VoIP - providing simplicity and functionality at the best cost.

Verified User
Executive in Information Technology
Telecommunications Company, 1-10 employees
Score 10 out of 10
Vetted Review
Reseller
Review Source

Reliability and Availability

10
Call control and set up is dependent on the ShoreGear switches with fail over available if there are available resources. Redundancy is accomplished by adding extra switches (N+1), no additional licenses are needed. With 14.2 switches can now be virtualized as well which further reduces the cost of having a disaster recovery plan in place.