MiCloud Connect (formerly ShoreTel) Reviews

105 Ratings
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Score 7.6 out of 100

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Reviews (1-25 of 27)

Casey Wright profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source

Reliability and Availability

10
I've never had an issue in the somewhat limited time I've been using ShoreTel. The stability of the software is very sturdy, and relatively easy to use. I don't really have issues regarding the availability of the software from my place of work.
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Gary Lamontagne profile photo
June 26, 2017

ShoreTel VoIP PBX

Score 10 out of 10
Vetted Review
Verified User
Review Source

Reliability and Availability

10
Since ShoreTel is phone switch dependent and not server dependent, the availability is great. As with any hardware, it is good to reboot the phone switches and server from time to time to prevent issues from cropping up. In 13 years, we've had two switches have fan failures that ShoreTel replaced promptly.
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Kevin Staley profile photo
Score 10 out of 10
Vetted Review
Verified User
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Reliability and Availability

10
We have been using the ShoreTel solution for 14 years. We have gone from primarily analog phones to all IP. We have upgraded switches at least twice, and the server three times (we are now on a VMware based Windows 2012 R2 server). In that time we have had fewer than 6 outages, most of which simply required a server reboot to resolve. Our most disruptive outages have been the carrier, not ShoreTel.
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Greg Golding profile photo
Score 10 out of 10
Vetted Review
Reseller
Review Source

Reliability and Availability

10
ShoreTel works through a partner network. You can only buy ShoreTel products through a certified partner whose job it is to sell and support. The partner has major incentive to provide top quality customer service and aid to the customer when things go wrong, parts are needed or more assistance is required.
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Nick Cox profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source

Reliability and Availability

10
Because we never had significant issues other than our own internet problems.
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Bryant Bloedorn profile photo
Score 10 out of 10
Vetted Review
Reseller
Review Source

Reliability and Availability

10
Call control and set up is dependent on the ShoreGear switches with fail over available if there are available resources. Redundancy is accomplished by adding extra switches (N+1), no additional licenses are needed. With 14.2 switches can now be virtualized as well which further reduces the cost of having a disaster recovery plan in place.
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No photo available
Score 7 out of 10
Vetted Review
Verified User
Review Source

Reliability and Availability

10
I have never experienced an outage with ShoreTel which is why i believe that it is 100% available at all times. As for the mobile applications, I cannot speak for them since I have not used them.
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No photo available
May 19, 2016

ShoreTel

Score 1 out of 10
Vetted Review
Verified User
Review Source

Reliability and Availability

7
They do a good job of letting users know when there's an outage and the trust site generally provides updates as to when and how service will be restored.
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Feature Scorecard Summary

Hosted PBX (12)
9.0
Multi-level Interactive Voice Response (IVR) (12)
8.2
User templates (13)
8.6
Call reports (17)
9.3
Directory of employee names (23)
8.2
Answering rules (20)
9.0
Call recording (19)
8.7
Call park (22)
9.0
Call screening (18)
8.8
Message alerts (19)
7.8
Video conferencing (5)
8.2
Audio conferencing (19)
9.5
Video screen sharing (1)
9
Instant messaging (1)
9
Mobile app for iOS (11)
7.4
Mobile app for Android (9)
8.3

About MiCloud Connect (formerly ShoreTel)

MiCloud Connect (formerly ShoreTel) is a business communications solution that combines a distributed communications platform, intuitive user applications, IP phones, and an easy-to-use management system that integrates with leading business information systems. Voice Switches are purpose-built appliances providing VoIP telephony with reliability and availability. The appliances help extend system capabilities and secure access for remote IP phones and SIP service providers.

ShoreTel was acquired by Mitel in 2017; according to Mitel, they will continue to offer and support ShoreTel products, now under the name MiCloud Connect.

MiCloud Connect (formerly ShoreTel) Screenshots

MiCloud Connect (formerly ShoreTel) Competitors

NICE inContact CXone, MondoTalk, Fathom Connect, NetFortris (formerly Fonality)

MiCloud Connect (formerly ShoreTel) Technical Details

Deployment Types:On-premise
Operating Systems: Windows, Mac
Mobile Application:No