MiCloud Connect (formerly ShoreTel) Reviews

I've never had an issue in the somewhat limited time I've been using ShoreTel. The stability of the software is very sturdy, and relatively easy to use. I don't really have issues regarding the availability of the software from my place of work.

The few times we have needed technical support the wait time has been less than 15 minutes on the phone and before the end of the day for all [on site issues].

No issues here.

Since ShoreTel is phone switch dependent and not server dependent, the availability is great. As with any hardware, it is good to reboot the phone switches and server from time to time to prevent issues from cropping up. In 13 years, we've had two switches have fan failures that ShoreTel replaced promptly.

We have been using the ShoreTel solution for 14 years. We have gone from primarily analog phones to all IP. We have upgraded switches at least twice, and the server three times (we are now on a VMware based Windows 2012 R2 server). In that time we have had fewer than 6 outages, most of which simply required a server reboot to resolve. Our most disruptive outages have been the carrier, not ShoreTel.

We have never had an outage or an application error. Other than rebooting for windows updates, the server has not experienced any unexpected down time.

Very accessible. Very available. Very reliable

Near 100% up-time over 3 years.

TAC times can keep my Pro-Techs stuck in limbo longer than I would like. It seems that they could be using IM to solve issues rather than keeping them on hold.

The only issues we have had were not due to shoretel itself, just general server issues. I recommend going virtual.

ShoreTel works through a partner network. You can only buy ShoreTel products through a certified partner whose job it is to sell and support. The partner has major incentive to provide top quality customer service and aid to the customer when things go wrong, parts are needed or more assistance is required.

Because we never had significant issues other than our own internet problems.

We rarely have an outage or application error.

We have had very few issues at all with up-time. They communicate very quickly so we know what is going on.

I have never experienced an outage with ShoreTel which is why i believe that it is 100% available at all times. As for the mobile applications, I cannot speak for them since I have not used them.

Only occassionally down.

We have experienced 100% uptime so far with no degradation issues or call quality concerns

Most of the outages that we've experienced have been something out of their control, i.e. hurricanes, severe storms.

Any outages have never been the fault of the ShoreTel solution.

They do a good job of letting users know when there's an outage and the trust site generally provides updates as to when and how service will be restored.

Call control and set up is dependent on the ShoreGear switches with fail over available if there are available resources. Redundancy is accomplished by adding extra switches (N+1), no additional licenses are needed. With 14.2 switches can now be virtualized as well which further reduces the cost of having a disaster recovery plan in place.