MiCloud Connect (formerly ShoreTel) Reviews

108 Ratings
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Score 7.2 out of 100

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Reviews (1-21 of 21)

Casey Wright | TrustRadius Reviewer
September 17, 2019

Essential for Office Communication

Score 9 out of 10
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Verified User
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I have not used a wide array of communication software, but this far ShoreTel/MiCloud has been the simplest and easiest to get into. My work employs several temps at certain points throughout the year, and they use this piece of software frequently, and new hires seem to have little to no issue using this software. Additionally, this is our primary telephone communication infrastructure, and I have yet to encounter any issues when signed in and regularly using it handling external calls to our department.
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Gary Lamontagne | TrustRadius Reviewer
June 26, 2017

ShoreTel VoIP PBX

Score 10 out of 10
Vetted Review
Verified User
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I've used other phone systems in the past. The Shoretel Communicator software installed on your computer is what sets Shoretel apart from their competitors. From there, you can check your voicemail, view your missed calls, dial by name, transfer calls, start a conference call, and many other features for a business environment.
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Kevin Staley | TrustRadius Reviewer
June 13, 2017

ShoreTel has served us so well, I make sure I tell all I can about it

Score 10 out of 10
Vetted Review
Verified User
Review Source


The client application is easy to navigate and intuitive for all the frequently used call and phone management features. On the server side, well-organized menu selections appropriately grouped by function, make locating specific settings much quicker. As you drill further into the detailed settings, the pages with their various fields are well-labeled, and help is easy to find on their intended contents. As an administrator of the system I became proficient in its use with little training.
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Zak Gunnells | TrustRadius Reviewer
August 14, 2017

Amazing Customer Service / Support

Score 1 out of 10
Vetted Review
Verified User
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I used to be pro-Shoretel, but then we made the mistake of switching from the M5 created "Sky" cloud service to Shoretel's "Connect". Basically we switched from one cloud service to another; and that was the fatal mistake. Since the switch we have wasted so much time just trying to get the phones to work, when they do, the reporting is constantly throwing error messages. Shoretel's technical support also used to be amazing, but now, you are lucky to get someone on the phone within 30 minutes; and when you do, they usually have an attitude. We are currently looking elsewhere for service.
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Greg Golding | TrustRadius Reviewer
May 03, 2016

Extensive ShoreTel Review: Why ShoreTel is the VOIP PBX Company for the SMB Marketplace

Score 10 out of 10
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Usability is where ShoreTel thrives. Not only does it work well, it is easy to use for anybody. It is designed so that even the least tech savvy individual can utilize the system to the fullest extent. No one feaure is "too compex", and can be used by anyone. The system can be easily maintained by an individual as it is easy to learn how to do so, or with the partner network provided by ShoreTel, a customer can simply choose to be fully supported by the partner. Finally, the ability to "rack & Stack" or simply the scalability is second to none as it is super easy to add users and once certain thresholds are reach (for example- a 59 person company adding 41 users will simply go over 100 users with a license.
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Feature Scorecard Summary

Hosted PBX (13)
Multi-level Interactive Voice Response (IVR) (12)
User templates (13)
Call reports (18)
Directory of employee names (24)
Answering rules (21)
Call recording (20)
Call park (23)
Call screening (19)
Message alerts (20)
Video conferencing (6)
Audio conferencing (20)
Video screen sharing (2)
Instant messaging (2)
Mobile app for iOS (12)
Mobile app for Android (10)

About MiCloud Connect (formerly ShoreTel)

MiCloud Connect (formerly ShoreTel) is a business communications solution that combines a distributed communications platform, intuitive user applications, IP phones, and an easy-to-use management system that integrates with leading business information systems. Voice Switches are purpose-built appliances providing VoIP telephony with reliability and availability. The appliances help extend system capabilities and secure access for remote IP phones and SIP service providers.

ShoreTel was acquired by Mitel in 2017; according to Mitel, they will continue to offer and support ShoreTel products, now under the name MiCloud Connect.

MiCloud Connect (formerly ShoreTel) Screenshots

MiCloud Connect (formerly ShoreTel) Competitors

NICE inContact CXone, MondoTalk, Fathom Connect, NetFortris (formerly Fonality)

MiCloud Connect (formerly ShoreTel) Technical Details

Deployment Types:On-premise
Operating Systems: Windows, Mac
Mobile Application:No