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MiCloud Connect

MiCloud Connect
Formerly ShoreTel

Overview

What is MiCloud Connect?

MiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software.

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Learn from top reviewers

MiCloud Connect Review

Rating: 7 out of 10
June 23, 2022
IncentivizedVetted ReviewVerified User
Used it in our PoC/Dev environment for analysis to tackle a business requirement to take our call-center phone systems to the cloud for cost-effectiveness.
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Mahboobur Shaikat
Strategist - Information Technology
IT Architect
Intact Financial Corporation
MiCloud Connect3 years of experience

Mitel - I tell you it's worth it!

Rating: 9 out of 10
June 20, 2022
IncentivizedVetted ReviewVerified User
Our institution uses Mitel to manage VoIP calls, handle advanced call routing, streamline common telephony functions, and enable users to become more independent of IT support...
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Paul White
Director - Other
Director of Institutional Research
Lakeland University
MiCloud Connect3 years of experience

An essential tool for business communication.

Rating: 9 out of 10
June 19, 2022
IncentivizedVetted ReviewVerified User
Transferring calls and taking messages is a breeze. Simply making a few calls was all it took for me to develop a feel for the system, and switching between calls is really si...
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Sarah Jackson
Engineer - Information Technology
System Engineer
Cognizant
MiCloud Connect3 years of experience

Essential for Office Communication

Rating: 5 out of 10
September 9, 2021
IncentivizedVetted ReviewVerified User
I wish all medium-sized offices utilized ShoreTel. Making transfers and answering calls is just so simple and easy. I only really needed to make one or two calls in order to g...
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Casey Wright
Representative - Customer Service
Temporary Administrative Assistant
Beacon Hill Staffing Group
MiCloud Connect1 year of experience

ShoreTel Sky VoiP review and consideration

Rating: 8 out of 10
September 17, 2019
Vetted ReviewVerified User
We were originally M5 users and then became ShoreTel Sky users after the acquisition. ShoreTel Sky is used as our Telco provider where we leverage VoIP with Cisco 7XXX series ...
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Joe DiCristofano
Director - Information Technology
IT Director
Joe DiCristofano
MiCloud Connect3 years of experience
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Pricing

View all pricing

Essentials

$20.99

On Premise
per user/per month

Premier

$26.59

On Premise
per user/per month

Elite

$38.49

On Premise
per user/per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

MiCloud Connect - Client Demo

YouTube

MiCloud Connect Client Demo

YouTube

MiCloud Connect Client Demo

YouTube

MiCloud Connect Demo

YouTube

MiCloud Connect Demo

YouTube

Mitel MiCloud Connect Business SMS

YouTube
View more demos
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.2
Avg 8.0

Call Management

Customized phone system settings

8.6
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

7.6
Avg 8.0

Mobile apps

Apps are compatible with mobile devices.

6.2
Avg 8.0
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Product Details

What is MiCloud Connect?

MiCloud Connect (formerly ShoreTel) is a business communications solution that combines a distributed communications platform, intuitive user applications, IP phones, and an easy-to-use management system that integrates with leading business information systems. Voice Switches are purpose-built appliances providing VoIP telephony with reliability and availability. The appliances help extend system capabilities and secure access for remote IP phones and SIP service providers.

ShoreTel was acquired by Mitel in 2017; according to Mitel, they will continue to offer and support ShoreTel products, now under the name MiCloud Connect.

MiCloud Connect Screenshots

Screenshot of ShoreTel ConnectScreenshot of Mobile AndroidScreenshot of Mobile iosScreenshot of Teamwork Android

MiCloud Connect Video

MiCloud Connect Client Demo

MiCloud Connect Competitors

MiCloud Connect Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Mac
Mobile ApplicationNo

MiCloud Connect Downloadables

Frequently Asked Questions

MiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software.

NICE CXone Mpower, MondoTalk, and NetFortris (discontinued) are common alternatives for MiCloud Connect.

Reviewers rate Answering rules and Audio conferencing highest, with a score of 9.

The most common users of MiCloud Connect are from Mid-sized Companies (51-1,000 employees).
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Comparisons

View all alternatives
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Reviews From Top Reviewers

View all reviews
(1-5 of 64)

Mitel - I tell you it's worth it!

Rating: 9 out of 10
Incentivized
June 20, 2022
PW
Paul White
Director of Institutional Research
Lakeland University (Higher Education, 201-500 employees)
Vetted Review
Verified User
MiCloud Connect
3 years of experience
Pros
  • Automatically route calls according to user specifications
  • Log and route voicemail
  • Integrate with Office calendars and scheduled events
  • Maintain contact lists
Cons
  • Some of the voicemail tracking features are dependent on user actions elsewhere, so deleting a voicemail from email or phone will remove the voicemail from Mitel.
  • Password saving and autologin are not consistent. Changing a password stored in Mitel to facilitate auto login can be labor intensive and frustrating.
  • Mitel doesn't do a good job of stacking auto startuo functions. So if using a VPN to access a network, Mitle will force itself to the front of the line before the remote VPN login. This creates error messages which can be confusing to newer users.

An essential tool for business communication.

Rating: 9 out of 10
Incentivized
June 19, 2022
SJ
Sarah Jackson
System Engineer
Cognizant (Information Technology & Services, 10,001+ employees)
Vetted Review
Verified User
MiCloud Connect
3 years of experience
View profile
Pros
  • The administration interface makes it simple to control access and manage people.
  • The cloud-based service is simple to roll out to remote workers and brand-new workplaces.
  • The product has a simple and straightforward user interface.
Cons
  • There are persistent problems with the app's functionality on mobile devices.
  • At times, the web conferencing service may have delays. It appears to be less stable than competing approaches.
  • Using a headset instead of the microphone and speakers integrated into a desktop computer slows down the softphone's performance.

MiCloud Connect Review

Rating: 7 out of 10
Incentivized
June 23, 2022
MS
Mahboobur Shaikat
IT Architect
Intact Financial Corporation (Insurance, 10,001+ employees)
Vetted Review
Verified User
MiCloud Connect
3 years of experience
Pros
  • Contact center capabilities.
  • IP PBX phone services.
  • Softphone.
Cons
  • Microsoft Teams integrations.
  • Jira Integrations.
  • Salesforce integrations.

Essential for Office Communication

Rating: 5 out of 10
Incentivized
September 09, 2021
CW
Casey Wright
Temporary Administrative Assistant
Beacon Hill Staffing Group (Real Estate, 501-1000 employees)
Vetted Review
Verified User
MiCloud Connect
1 year of experience
View profile
Pros
  • Its ability to connect to other members in the office is seamless.
  • Making interoffice and out-of-office transfers is very simple.
  • Logging in and out for breaks (lunch, personal, and otherwise), is really just two button clicks.
Cons
  • I wish it were easier to pull-up past calls in order to discern details shared in a conversation.
  • Accessing voicemail from the ShoreTel communicator isn't exactly as clear as making calls and transfers.
  • The labels in call history are a little bit confusing sometimes.

ShoreTel Sky VoiP review and consideration

Rating: 8 out of 10
September 17, 2019
JD
Joe DiCristofano
IT Director
Joe DiCristofano (Medical Devices, 51-200 employees)
Vetted Review
Verified User
MiCloud Connect
3 years of experience
View profile
Pros
  • Call quality is very good. Dedicated circuit for QoS is helpful. Even leveraging the Mitel Cloud service over our own ISP has been problem free. The disadvantage to that is the owned and operated router from Mitel where they control more connectivity issues and troubleshoot them as well.
  • Support is also very good. Receive US based support staff when calling in. Issues resolved quickly.
  • They are continuously growing in support and service.
Cons
  • Issue with fail over. Determination has to be made to fail-over to DR site. This could take an additional 45 mins to 1 hr. when decision is made. You can be down for some time already before they flip.
  • As of Aug 2019 we have had much less issues in connectivity and fail-over. The Mitel platform appears to be stable.
  • Looking for better choices of handsets/easier programming for off-net phones. After comparing a number of vendors we've not been able to compare the specific feature sets that Mitel provides.
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