MiCloud Connect (formerly ShoreTel) Reviews

105 Ratings
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Score 7.7 out of 101

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Gary Lamontagne profile photo
June 26, 2017

ShoreTel VoIP PBX

Score 10 out of 10
Vetted Review
Verified User
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Scalability

10
Shoretel has been very scalable for our organization. We first installed Shoretel in 2003 to standardize three sites on one phone system. As our needs have changed, our Shoretel system has adapted with our growing needs and added locations. Initially, we were using analog phones and have been rolling out VoIP as our budgeting has allowed.
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Score 7 out of 10
Vetted Review
Verified User
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Scalability

7
I believe that ShoreTel can be used by a minimum company size of about 25 to almost any size of a company and this can be achieved while the company grows, hence makes it pretty scalable when required. For companies which are smaller in size i.e. smaller than 25, I am not sure how useful it would be, it may be depending upon the type of business.
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Feature Scorecard Summary

Hosted PBX (12)
9.0
Multi-level Interactive Voice Response (IVR) (12)
8.3
User templates (13)
8.6
Call reports (17)
9.3
Directory of employee names (23)
8.2
Answering rules (20)
9.1
Call recording (19)
8.7
Call park (22)
9.0
Call screening (18)
8.8
Message alerts (19)
7.9
Video conferencing (5)
8.2
Audio conferencing (19)
9.4
Video screen sharing (1)
9
Instant messaging (1)
9
Mobile app for iOS (11)
7.3
Mobile app for Android (9)
8.3

About MiCloud Connect (formerly ShoreTel)

MiCloud Connect (formerly ShoreTel) is a business communications solution that combines a distributed communications platform, intuitive user applications, IP phones, and an easy-to-use management system that integrates with leading business information systems. Voice Switches are purpose-built appliances providing VoIP telephony with reliability and availability. The appliances help extend system capabilities and secure access for remote IP phones and SIP service providers.

ShoreTel was acquired by Mitel in 2017; according to Mitel, they will continue to offer and support ShoreTel products, now under the name MiCloud Connect.

MiCloud Connect (formerly ShoreTel) Screenshots

MiCloud Connect (formerly ShoreTel) Competitors

NICE inContact CXone, MondoTalk, Fathom Connect, NetFortris (formerly Fonality)

MiCloud Connect (formerly ShoreTel) Technical Details

Deployment Types:On-premise
Operating Systems: Windows, Mac
Mobile Application:No