MiCloud Connect

MiCloud Connect
Formerly ShoreTel

About TrustRadius Scoring
Score 7.6 out of 100
MiCloud Connect

Overview

What is MiCloud Connect?

MiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software.
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Recent Reviews

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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Answering rules (24)
    9.0
    90%
  • Call park (26)
    8.7
    87%
  • Call recording (23)
    8.3
    83%
  • Directory of employee names (27)
    8.3
    83%

Reviewer Pros & Cons

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Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of MiCloud Connect, and make your voice heard!

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Pricing

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Essentials

$20.99

On Premise
per user/per month

Premier

$26.59

On Premise
per user/per month

Elite

$38.49

On Premise
per user/per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Product Demos

MiCloud Connect Client Demo
02:46
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Features Scorecard

Cloud PBX

8.2
82%

Call Management

8.6
86%

VoIP system collaboration

7.7
77%

Mobile apps

6.2
62%
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Product Details

What is MiCloud Connect?

MiCloud Connect (formerly ShoreTel) is a business communications solution that combines a distributed communications platform, intuitive user applications, IP phones, and an easy-to-use management system that integrates with leading business information systems. Voice Switches are purpose-built appliances providing VoIP telephony with reliability and availability. The appliances help extend system capabilities and secure access for remote IP phones and SIP service providers.

ShoreTel was acquired by Mitel in 2017; according to Mitel, they will continue to offer and support ShoreTel products, now under the name MiCloud Connect.

MiCloud Connect Screenshots

Screenshot of ShoreTel ConnectScreenshot of Mobile AndroidScreenshot of Mobile iosScreenshot of Teamwork Android

MiCloud Connect Video

MiCloud Connect Client Demo

MiCloud Connect Downloadables

MiCloud Connect Competitors

MiCloud Connect Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Mac
Mobile ApplicationNo

Frequently Asked Questions

MiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software.

NICE CXone, MondoTalk, and NetFortris are common alternatives for MiCloud Connect.

Reviewers rate Answering rules and Audio conferencing highest, with a score of 9.

The most common users of MiCloud Connect are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews

(1-16 of 16)
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Score 1 out of 10
Vetted Review
Verified User
ShoreTel Sky's support is amazing. The only reason why I didn't give it a 10 is that we still need to contact them for stuff that we should be able to do, for ourselves, within the management portal. I know their portal is being worked on, so hopefully they will get the "little things" included for self-management.
Greg Golding | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
World class support is what ShoreTel brings to the table. They have a trust site availble to end users/partners that show how quickly they answer a help button call, as well as how long (on average) it takes for an issue to be resolved. This shows that not only is cusotmer support essential to them, they are proud of how good they are at their job.
Score 10 out of 10
Vetted Review
Reseller
We have found that there are very few issues that are extremely hard to solve. The majority of the issues are resolved on the first call and are able to be done remotely.
Score 2 out of 10
Vetted Review
Verified User
Tech support is quick. Very courteous on the phone. Unfortunately, they don't seem to know much when a major problem is happening. Sometimes I'm aware of an outage before they are. This is not a problem with their tech support workers as much as a company problem where they aren't sharing basic info with their front line help desk.
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