MiCloud Connect (formerly ShoreTel) Reviews

104 Ratings
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Score 7.9 out of 101

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Reviews (1-16 of 16)

Zak Gunnells profile photo
Score 1 out of 10
Vetted Review
Verified User
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Support

9
ShoreTel Sky's support is amazing. The only reason why I didn't give it a 10 is that we still need to contact them for stuff that we should be able to do, for ourselves, within the management portal. I know their portal is being worked on, so hopefully they will get the "little things" included for self-management.
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Greg Golding profile photo
Score 10 out of 10
Vetted Review
Reseller
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Support

10
World class support is what ShoreTel brings to the table. They have a trust site availble to end users/partners that show how quickly they answer a help button call, as well as how long (on average) it takes for an issue to be resolved. This shows that not only is cusotmer support essential to them, they are proud of how good they are at their job.
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Kelli Doyle profile photo
March 26, 2015

Shoretel Sky

Score 2 out of 10
Vetted Review
Verified User
Review Source

Support

9
When calling I get an immediate answer, when emailing I get a slower answer but it is always accurate and helpful.
Read Kelli Doyle's full review
No photo available
Score 2 out of 10
Vetted Review
Verified User
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Support

5
Tech support is quick. Very courteous on the phone. Unfortunately, they don't seem to know much when a major problem is happening. Sometimes I'm aware of an outage before they are. This is not a problem with their tech support workers as much as a company problem where they aren't sharing basic info with their front line help desk.
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Feature Scorecard Summary

Hosted PBX (12)
9.0
Multi-level Interactive Voice Response (IVR) (12)
8.3
User templates (13)
8.6
Call reports (17)
9.3
Directory of employee names (23)
8.3
Answering rules (20)
9.1
Call recording (19)
8.7
Call park (22)
9.1
Call screening (18)
8.8
Message alerts (19)
7.9
Video conferencing (5)
8.2
Audio conferencing (19)
9.4
Video screen sharing (1)
9
Instant messaging (1)
9
Mobile app for iOS (11)
7.3
Mobile app for Android (9)
8.3

About MiCloud Connect (formerly ShoreTel)

MiCloud Connect (formerly ShoreTel) is a business communications solution that combines a distributed communications platform, intuitive user applications, IP phones, and an easy-to-use management system that integrates with leading business information systems. Voice Switches are purpose-built appliances providing VoIP telephony with reliability and availability. The appliances help extend system capabilities and secure access for remote IP phones and SIP service providers.

ShoreTel was acquired by Mitel in 2017; according to Mitel, they will continue to offer and support ShoreTel products, now under the name MiCloud Connect.

MiCloud Connect (formerly ShoreTel) Screenshots

MiCloud Connect (formerly ShoreTel) Competitors

NICE inContact CXone, MondoTalk, Fathom Connect, NetFortris (formerly Fonality)

MiCloud Connect (formerly ShoreTel) Technical Details

Deployment Types:On-premise
Operating Systems: Windows, Mac
Mobile Application:No