MiCloud Connect (formerly ShoreTel) Reviews

110 Ratings
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Score 6.9 out of 100

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Reviews (1-16 of 16)

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August 14, 2017
Zak Gunnells | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
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Support Rating

9
ShoreTel Sky's support is amazing. The only reason why I didn't give it a 10 is that we still need to contact them for stuff that we should be able to do, for ourselves, within the management portal. I know their portal is being worked on, so hopefully they will get the "little things" included for self-management.
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May 03, 2016
Greg Golding | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
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Support Rating

10
World class support is what ShoreTel brings to the table. They have a trust site availble to end users/partners that show how quickly they answer a help button call, as well as how long (on average) it takes for an issue to be resolved. This shows that not only is cusotmer support essential to them, they are proud of how good they are at their job.
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March 26, 2015
Kelli Doyle | TrustRadius Reviewer
Score 2 out of 10
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Verified User
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Support Rating

9
When calling I get an immediate answer, when emailing I get a slower answer but it is always accurate and helpful.
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December 04, 2014
Darcy Johnson, MBA | TrustRadius Reviewer
Score 9 out of 10
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Support Rating

10
They are so easy to contact - just push one button on the phone and get directly to the CSR's. I am demanding of service, especially when it comes to phones/communications and this knocked it out of the park!
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September 07, 2013
Shane Hayes | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Support Rating

10
Each request is answered in a timely manner with clear time expectations laid out promptly. They have always been willing to answer even the smallest of concerns and they do not hesitate to go the extra mile.
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September 07, 2013
Bryan Shigihara | TrustRadius Reviewer
Score 8 out of 10
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8
They are quick to answer questions or make requested changes to our system. Sometimes the return communication in the event of an outage is slow.
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June 13, 2015
Anonymous | TrustRadius Reviewer
Score 10 out of 10
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Support Rating

10
We have found that there are very few issues that are extremely hard to solve. The majority of the issues are resolved on the first call and are able to be done remotely.
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September 07, 2013
Anonymous | TrustRadius Reviewer
Score 2 out of 10
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Support Rating

5
Tech support is quick. Very courteous on the phone. Unfortunately, they don't seem to know much when a major problem is happening. Sometimes I'm aware of an outage before they are. This is not a problem with their tech support workers as much as a company problem where they aren't sharing basic info with their front line help desk.
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Feature Scorecard Summary

Hosted PBX (13)
8.6
Multi-level Interactive Voice Response (IVR) (12)
8.7
User templates (13)
8.9
Call reports (18)
7.9
Directory of employee names (24)
6.9
Answering rules (21)
9.4
Call recording (20)
9.5
Call park (23)
9.2
Call screening (19)
7.3
Message alerts (20)
7.6
Video conferencing (6)
4.1
Audio conferencing (20)
8.9
Video screen sharing (2)
6.5
Instant messaging (2)
9.0
Mobile app for iOS (12)
5.9
Mobile app for Android (10)
5.9

What is MiCloud Connect (formerly ShoreTel)?

MiCloud Connect (formerly ShoreTel) is a business communications solution that combines a distributed communications platform, intuitive user applications, IP phones, and an easy-to-use management system that integrates with leading business information systems. Voice Switches are purpose-built appliances providing VoIP telephony with reliability and availability. The appliances help extend system capabilities and secure access for remote IP phones and SIP service providers.

ShoreTel was acquired by Mitel in 2017; according to Mitel, they will continue to offer and support ShoreTel products, now under the name MiCloud Connect.

MiCloud Connect (formerly ShoreTel) Screenshots

MiCloud Connect (formerly ShoreTel) Video

MiCloud Connect Client Demo

MiCloud Connect (formerly ShoreTel) Downloadables

MiCloud Connect (formerly ShoreTel) Competitors

MiCloud Connect (formerly ShoreTel) Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Essentials20.99per user/per month
Premier26.59per user/per month
Elite38.49per user/per month

MiCloud Connect (formerly ShoreTel) Technical Details

Deployment Types:On-premise
Operating Systems: Windows, Mac
Mobile Application:No