MiCloud Connect (formerly ShoreTel) Reviews

105 Ratings
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Score 7.6 out of 100

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Reviews (1-4 of 4)

Bryant Bloedorn | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
Review Source

Systems Integrated With

  • Salesforce
  • Netsuite
  • JD Edwards
  • IBM mainframe integration
  • Nortel
Salesforce - easy, only needs an additional one time license.
Netsuite - easy, only needs an additional one time license.
JD Edwards - 60 hours of professional services. ShoreTel has open API but was still time intensive and needed a client side and server side app to accomplish screen pop with JDE data.
IBM Mainframe - 200 hours of professional services. Screen scrape for a bank IVR.
Nortel - We front ended a Nortel system to support a gradual migration of users onto the new system while keeping everyone on teh same dial plan and voicemail.
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Shane Hayes | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Systems Integrated With

  • Salesforce
The ShoreTel system integrates fully with our Salesforce solution. It provides automatic call identification, notes the file when a call is made and allows our reception team to quickly identify the proper party before a call is even picked up.
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Bryan Shigihara | TrustRadius Reviewer
September 07, 2013

A good choice

Score 8 out of 10
Vetted Review
Verified User
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Systems Integrated With

  • It has integrated with our computers to allow software control of the phones, i.e. dial from Outlook, etc.
Software installation, very easy to achieve.
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Feature Scorecard Summary

Hosted PBX (12)
9.0
Multi-level Interactive Voice Response (IVR) (12)
8.2
User templates (13)
8.6
Call reports (17)
9.3
Directory of employee names (23)
8.2
Answering rules (20)
9.0
Call recording (19)
8.7
Call park (22)
9.0
Call screening (18)
8.8
Message alerts (19)
7.8
Video conferencing (5)
8.2
Audio conferencing (19)
9.5
Video screen sharing (1)
9
Instant messaging (1)
9
Mobile app for iOS (11)
7.4
Mobile app for Android (9)
8.3

About MiCloud Connect (formerly ShoreTel)

MiCloud Connect (formerly ShoreTel) is a business communications solution that combines a distributed communications platform, intuitive user applications, IP phones, and an easy-to-use management system that integrates with leading business information systems. Voice Switches are purpose-built appliances providing VoIP telephony with reliability and availability. The appliances help extend system capabilities and secure access for remote IP phones and SIP service providers.

ShoreTel was acquired by Mitel in 2017; according to Mitel, they will continue to offer and support ShoreTel products, now under the name MiCloud Connect.

MiCloud Connect (formerly ShoreTel) Screenshots

MiCloud Connect (formerly ShoreTel) Competitors

NICE inContact CXone, MondoTalk, Fathom Connect, NetFortris (formerly Fonality)

MiCloud Connect (formerly ShoreTel) Technical Details

Deployment Types:On-premise
Operating Systems: Windows, Mac
Mobile Application:No