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MiCloud Flex is a versatile and cost-effective solution that solves various business problems. It offers multi-site, multi-skill contact …
Overview
What is MiCloud Flex?
MiCloud Flex is a powerful business software product that offers rich unified communications (UC) capabilities to large companies and enterprises. This hybrid cloud-based platform delivers excellent performance, reliability, and security through its global mobile cloud infrastructure. Its combination...
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What is MiCloud Flex?
MiCloud Flex is a cloud-based (or hybridized) unified communications service, from Canadian company Mitel.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Tech Details
What is MiCloud Flex?
MiCloud Flex is a powerful business software product that offers rich unified communications (UC) capabilities to large companies and enterprises. This hybrid cloud-based platform delivers excellent performance, reliability, and security through its global mobile cloud infrastructure. Its combination of on-premises and cloud-based features provides users with seamless access to the same communication, collaboration, and contact center applications from any location.
One of MiCloud Flex's key strengths is its compatibility with other on-site platforms. Users can enjoy the same easy-to-use features in any environment - be it at the main office or on-the-go. With this product, businesses can improve their productivity significantly by streamlining and unifying their communications channels while benefiting from high-quality automated call routing and advanced call center features that ensure customers receive the best possible service. Overall, MiCloud Flex provides an ideal solution for larger corporations seeking effective communication tools capable of improving collaboration and reducing costs.
MiCloud Flex Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
MiCloud Flex is a versatile and cost-effective solution that solves various business problems. It offers multi-site, multi-skill contact center capabilities to keep employees connected and communicating easily across different facilities. This feature eliminates the need for users to send emails or make calls to know someone's availability, optimizing their time on tasks and prioritizing productivity.
The product also provides an intuitive computer-based directory with quick lookup capabilities that help users find anyone in the organization promptly. Furthermore, MiCloud Flex optimizes user's communication options through instant messaging capabilities that enable them to solve smaller issues without interrupting current tasks. Additionally, the solution helps tackle communication challenges by providing reporting features for employee productivity and call volumes taken in any given shift, aiding business problems related to customer retention.
Users commonly recommend the following when it comes to Mitel:
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Offer Multiple Training Sessions: It is recommended to offer multiple training sessions each year to help employees with the more detailed features of Mitel.
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Consider ShoreTel: Familiarize oneself with ShoreTel as it is helpful and has outstanding integrations with Outlook.
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Test Call Forwarding: It is advised to test call forwarding even if the GUI says it's working, as sometimes it doesn't.
Overall, users recommend exploring Mitel's rich feature set and ease of call forwarding, while also considering alternatives like ShoreTel for its helpfulness and integration capabilities.