Name: MiCloud Flex
Author: Mitel Networks Corporation

Customer Success

Help Desk

Web and Video Conferencing

Customer Support

Agile Development

Image Recognition

Interactive Application Security Testing (IAST)

Kubernetes Monitoring

Service Mesh

Development

Alumni Management

Education

AI Document Creation

Business Intelligence (BI)

Collaboration

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Benefits Administration

Corporate Learning Management

Employee Scheduling

HR Management

HR Service Delivery

Pay Equity

Payroll

Talent Intelligence

Talent Management

Vendor Management Systems (VMS)

Workforce Analytics

Workforce Management

Human Resources

Cloud Brokers

Cloud Storage

Code Review

Data Center Backup

Data Integration

Data Masking

Database Load Balancing

Edge Computing

Email Encryption

Ethernet Switches

Fraud Detection

Governance, Risk & Compliance

Integration Platform as a Service (iPaaS)

License Management

Low-Code Development

Managed Hosting

Mobile Application Performance Monitoring  (APM)

Network Performance Monitoring

Object Storage

SQL Server Performance Monitoring

Unified Endpoint Management (UEM)

Web Content Filtering

Information Technology

A/B Testing

AI Writing Assistant Software

Account-Based Marketing (ABM)

Ad Serving & Retargeting

Affiliate

All-in-One Marketing

App Store Optimization (ASO)

Content Management

Customer Journey Analytics

Digital Asset Management

Digital Content Creation

Email Marketing

Marketing Automation

Social Media Management

Survey & Forms Building

Tag Management

Usability Testing

Web Analytics

Marketing

Project Management

Professional Services

Customer Communication Management

Customer Relationship Management (CRM)

Sales Consulting

Sales

Animation

Dealer Management

PCB Design

Travel Agency

Vertical-Specific

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Users commonly recommend the following when it comes to Mitel:

1. Offer Multiple Training Sessions: It is recommended to offer multiple training sessions each year to help employees with the more detailed features of Mitel.

2. Consider ShoreTel: Familiarize oneself with ShoreTel as it is helpful and has outstanding integrations with Outlook.

3. Test Call Forwarding: It is advised to test call forwarding even if the GUI says it's working, as sometimes it doesn't.

Overall, users recommend exploring Mitel's rich feature set and ease of call forwarding, while also considering alternatives like ShoreTel for its helpfulness and integration capabilities.

MiCloud Flex is a versatile and cost-effective solution that solves various business problems. It offers multi-site, multi-skill contact center capabilities to keep employees connected and communicating easily across different facilities. This feature eliminates the need for users to send emails or make calls to know someone's availability, optimizing their time on tasks and prioritizing productivity.

The product also provides an intuitive computer-based directory with quick lookup capabilities that help users find anyone in the organization promptly. Furthermore, MiCloud Flex optimizes user's communication options through instant messaging capabilities that enable them to solve smaller issues without interrupting current tasks. Additionally, the solution helps tackle communication challenges by providing reporting features for employee productivity and call volumes taken in any given shift, aiding business problems related to customer retention.

MiCloud Flex is a powerful business software product that offers rich unified communications (UC) capabilities to large companies and enterprises. This hybrid cloud-based platform delivers excellent performance, reliability, and security through its global mobile cloud infrastructure. Its combination of on-premises and cloud-based features provides users with seamless access to the same communication, collaboration, and contact center applications from any location.

One of MiCloud Flex's key strengths is its compatibility with other on-site platforms. Users can enjoy the same easy-to-use features in any environment - be it at the main office or on-the-go. With this product, businesses can improve their productivity significantly by streamlining and unifying their communications channels while benefiting from high-quality automated call routing and advanced call center features that ensure customers receive the best possible service. Overall, MiCloud Flex provides an ideal solution for larger corporations seeking effective communication tools capable of improving collaboration and reducing costs.

MiCloud Flex is a cloud-based (or hybridized) unified communications service, from Canadian company Mitel.

Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.

Starter

Standard

Premier

8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.

8x8 Work

MiCloud Flex

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Voice over Internet Protocol is a category of hardware and software that enables people to use the Internet as the transmission medium for telephone calls.

VoIP

Mitel is a leading global provider of enterprise and small business communications solutions and services. Each day we are building hardware and software that changes the way people communicate with each other. 

Mitel operates in over 90 countries, with our sales and service organization of over 80 offices, in conjunction with over 1,600 value-added resellers and partners around the world.

Mitel cares about our environment and actively maintains a Design for the Environment program. We were the first enterprise communications solutions provider to join The Climate Registry. We support efforts to reduce the impact that corporate activities have on the environment and have been ISO 14001 certified since 1999.

Mitel Networks Corporation

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Hosted PBX

Hosted telephony infrastructure obviated the need for local PBX hardware

Multi-level Interactive Voice Response (IVR)

IVR is a phone menu allowing callers to interact with the system through voice and keypad

User templates

Create and apply batch configurations to multiple users at once

Call reports

Historical call analysis and trending metrics

Directory of employee names

Voice directory of all employees for self-service dialing

Call Management

Answering rules

Ability to enter rules to route calls to main number or other extensions in case of absence

Call recording

Automatic recording of inbound and outbound calls

Call park

Ability to hold calls in virtual location and subsequently access from any phone in system

Call screening

Ability to block numbers or send calls directly to voicemail

Message alerts

Receive SMS and email message notifications for voice and fax messages

VoIP system collaboration

Team collaboration via cloud phone system

Video conferencing

Audio conferencing

Audio conferencing credentials for all on the system.

Video screen sharing

Users are able to share their screens with other meeting participants on video conference calls.

Instant messaging

Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.

Mobile apps

Mobile app for iOS

Mobile app for Android

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MiCloud Flex

Overview

What is MiCloud Flex?