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Canadian company Mitel offers MiContact Center, a call center solution which can be scaled to meet the needs of SMBs and larger enterprises.https://media.trustradius.com/product-logos/9M/2T/0A2ESFBIXRS7.pngSatisfied MiContact Center AdministratorMiContact Center is used across the enterprise as a monitoring and reporting tool.,RealTime monitors of employees and queues. Reporting with CCMWeb and using Auditor. Data mining for ACD.,Software flaws. Cannot export from the YourSite Explorer, Softphone issues.,8
  3. MiContact Center Reviews
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MiContact Center
6 Ratings
Score 6.0 out of 101
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MiContact Center Reviews

MiContact Center
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 6.0 out of 101

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Christine Ondria profile photo
January 25, 2016

Satisfied MiContact Center Administrator

Christine Ondria
Score 8 out of 10
Vetted Review
Verified User
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MiContact Center is used across the enterprise as a monitoring and reporting tool.
  • RealTime monitors of employees and queues.
  • Reporting with CCMWeb and using Auditor.
  • Data mining for ACD.
  • Software flaws.
  • Cannot export from the YourSite Explorer,
  • Softphone issues.
Overall it is a great tool.
Read Christine Ondria's full review

MiContact Center Scorecard Summary

Likelihood to Recommend (6)
6.0

About MiContact Center

Canadian company Mitel offers MiContact Center, a call center solution which can be scaled to meet the needs of SMBs and larger enterprises.
Categories:  Contact Center

MiContact Center Technical Details

Operating Systems: Unspecified
Mobile Application:No