MiContact Center Reviews

6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 6.0 out of 100

Do you work for this company? Learn how we help vendors

Overall Rating

Reviewer's Company Size

Last Updated

By Topic




Job Type


Reviews (1-1 of 1)

Companies can't remove reviews or game the system. Here's why.
January 25, 2016
Christine Ondria | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
MiContact Center is used across the enterprise as a monitoring and reporting tool.
  • RealTime monitors of employees and queues.
  • Reporting with CCMWeb and using Auditor.
  • Data mining for ACD.
  • Software flaws.
  • Cannot export from the YourSite Explorer,
  • Softphone issues.
Overall it is a great tool.
Read Christine Ondria's full review

MiContact Center Scorecard Summary

What is MiContact Center?

Canadian company Mitel offers MiContact Center, a call and contact center solution designed for both small businesses and larger enterprises. It comes in several different iterations that support various needs and use cases.
Categories:  Contact Center

MiContact Center Technical Details

Operating Systems: Unspecified
Mobile Application:No