Best Cloud calling tool
MiContact Center really helped in setting up the contact center for the outsourced process. There have been no major updates from the team …
MiContact Center
MiContact Center
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Nithin Rao
Operations Manager
Unocoin: India's Bitcoin & Crypto Exchange (Financial Services, 51-200 employees)Video Reviews
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What is MiContact Center?
Canadian company Mitel offers MiContact Center, a call and contact center solution designed for both small businesses and larger enterprises. It comes in several different iterations that support various needs and use cases.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Alternatives Pricing
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What is Five9?
Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording.
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Product Details
What is MiContact Center?
Canadian company Mitel offers MiContact Center, a call and contact center solution designed for both small businesses and larger enterprises. It comes in several different iterations that support various needs and use cases.
MiContact Center Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Frequently Asked Questions
What is MiContact Center?
Canadian company Mitel offers MiContact Center, a call and contact center solution designed for both small businesses and larger enterprises. It comes in several different iterations that support various needs and use cases.
What is MiContact Center's best feature?
Reviewers rate Inbound call routing highest, with a score of 9.
Who uses MiContact Center?
The most common users of MiContact Center are from Enterprises (1,001+ employees) and the Construction industry.
Reviews and Ratings
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June 30, 2022
Best Cloud calling tool
MiContact Center really helped in setting up the contact center for the outsourced process. There have been no major updates from the team from inception but the product works great. The centralised CRM concept from MI is worth the overall price point. We have been using the tool for 2 years and it is one of the best.
- Good Backend support
- Good COnnectivity
- Analytics
- Can be little economic
- Hustle to find the right analysis
- Support can be improved
We use MiContact Center primarily as the failover to our on-premises contact centre solution. It also provides us with some live lines into our company, and we will be looking to migrate to a fully cloud-hosted contact centre in the near future. We support approx 1400 users on the solution, with approx 40 contact center staff.
- Dashboards
- Social media integration
- High availability
- Improved web interface
- Improved cloud status page
- Support SLAs
June 20, 2022
Mitel keeps me connected
I use MiContact Center on my work cell and all other work issued devices. Its a great way to load contact information and have it available to use. Thsre are times when i am switching devices and the app keeps the ability of me staying productive at and all time high.. I work for a company that spans 8 states. Staying in touch keeps our business running smoothly.
- Call forwarding
- Voicemail
- Detailed contact list
- The app on my phone logs out often.