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MiContact Center Reviews

6 Ratings
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Score 6.0 out of 100

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Reviews (1-1 of 1)

Christine Ondria | TrustRadius Reviewer
January 25, 2016

Satisfied MiContact Center Administrator

Christine Ondria
Score 8 out of 10
Vetted Review
Verified User
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MiContact Center is used across the enterprise as a monitoring and reporting tool.
  • RealTime monitors of employees and queues.
  • Reporting with CCMWeb and using Auditor.
  • Data mining for ACD.
  • Software flaws.
  • Cannot export from the YourSite Explorer,
  • Softphone issues.
Overall it is a great tool.
Read Christine Ondria's full review

MiContact Center Scorecard Summary

Likelihood to Recommend (6)
6.0

About MiContact Center

Canadian company Mitel offers MiContact Center, a call and contact center solution designed for both small businesses and larger enterprises. It comes in several different iterations that support various needs and use cases.
Categories:  Contact Center

MiContact Center Technical Details

Operating Systems: Unspecified
Mobile Application:No