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Canadian company Mitel offers MiContact Center, a call center solution which can be scaled to meet the needs of SMBs and larger enterprises.https://media.trustradius.com/product-logos/9M/2T/0A2ESFBIXRS7.pngSatisfied MiContact Center AdministratorMiContact Center is used across the enterprise as a monitoring and reporting tool.,RealTime monitors of employees and queues. Reporting with CCMWeb and using Auditor. Data mining for ACD.,Software flaws. Cannot export from the YourSite Explorer, Softphone issues.,8
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MiContact Center
6 Ratings
Score 6.0 out of 101
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MiContact Center Reviews

MiContact Center
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 6.0 out of 101
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Reviews (1-1 of 1)

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Christine Ondria profile photo
January 25, 2016

Review: "Satisfied MiContact Center Administrator"

Christine Ondria
Score 8 out of 10
Vetted Review
Verified User
Review Source
MiContact Center is used across the enterprise as a monitoring and reporting tool.
  • RealTime monitors of employees and queues.
  • Reporting with CCMWeb and using Auditor.
  • Data mining for ACD.
  • Software flaws.
  • Cannot export from the YourSite Explorer,
  • Softphone issues.
Overall it is a great tool.
Read Christine Ondria's full review

MiContact Center Scorecard Summary

Likelihood to Recommend (6)
6.0

About MiContact Center

Canadian company Mitel offers MiContact Center, a call center solution which can be scaled to meet the needs of SMBs and larger enterprises.
Categories:  Contact Center

MiContact Center Technical Details

Operating Systems: Unspecified
Mobile Application:No