Skip to main content
TrustRadius
MiContact Center

MiContact Center

Overview

What is MiContact Center?

Canadian company Mitel offers MiContact Center, a call and contact center solution designed for both small businesses and larger enterprises. It comes in several different iterations that support various needs and use cases.

Read more

Learn from top reviewers

Best Cloud calling tool

Rating: 9 out of 10
June 30, 2022
Vetted ReviewVerified User
MiContact Center really helped in setting up the contact center for the outsourced process. There have been no major updates from the team from inception but the product works...
Continue reading
Nithin Rao
Manager - Corporate
Operations Manager
Unocoin: India's Bitcoin & Crypto Exchange
MiContact Center1 year of experience

Mitel keeps me connected

Rating: 10 out of 10
June 20, 2022
IncentivizedVetted ReviewVerified User
I use MiContact Center on my work cell and all other work issued devices. Its a great way to load contact information and have it available to use. Thsre are times when i am s...
Continue reading
Verified user
Professional
MiContact Center3 years of experience
Log in with LinkedIn to see content from your network
Return to navigation

Pricing

View all pricing
MiContact Center

MiContact Center

N/A
Unavailable

What is MiContact Center?

Canadian company Mitel offers MiContact Center, a call and contact center solution designed for both small businesses and larger enterprises. It comes in several different iterations that support various needs and use cases.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

1 person also want pricing

Alternatives Pricing

NICE CXone

NICE CXone

$71
per month per user
What is NICE CXone?

NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management,…

Talkdesk

Talkdesk

$85
per month per user
What is Talkdesk?

Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.

Return to navigation

Product Demos

DEMO: MiContact Center Business - Customer & Agent Experience

YouTube

DEMO MiContact Center Enterprise Chat Templates

YouTube

Mitel DEMO - MiContact Center Business IT Administrator Experience

YouTube

Demo MiContact Center Enterprise (Chat Web castellano)

YouTube

DEMO Mitel MiContact Center Enterprise - Email Integration

YouTube

Demo MiContact Center Enterprise. (ASR castellano)

YouTube
View more demos
Return to navigation

Product Details

What is MiContact Center?

MiContact Center Video

Demo og MiContact Center Business

MiContact Center Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews From Top Reviewers

View all reviews
(1-2 of 2)

Best Cloud calling tool

Rating: 9 out of 10
June 30, 2022
NR
Nithin Rao
Operations Manager
Unocoin: India's Bitcoin & Crypto Exchange (Financial Services, 51-200 employees)
Vetted Review
Verified User
MiContact Center
1 year of experience
View profile
Use Cases and Deployment Scope
MiContact Center really helped in setting up the contact center for the outsourced process. There have been no major updates from the team from inception but the product works great. The centralised CRM concept from MI is worth the overall price point. We have been using the tool for 2 years and it is one of the best.
Pros
  • Good Backend support
  • Good COnnectivity
  • Analytics
Cons
  • Can be little economic
  • Hustle to find the right analysis
  • Support can be improved
Likelihood to Recommend
We used to have Cloudagent from Ozonetel and due to multiple downtimes and frequent disconnects, It is a good tool for a well-settled call center but is not suitable for startups due to high procurement costs. But the sophistication makes up for the lack of support from the team. The tool is absolute bliss.
MiContact Center Feature Ratings
Contact Center Software (13)
83.84615384615385%
8.4
Agent dashboard
90%
9.0
Validate callers
80%
8.0
Outbound response
90%
9.0
Call forwarding
70%
7.0
Click-to-call (CTC)
90%
9.0
Warm transfer
90%
9.0
Predictive dialing
80%
8.0
Interactive voice response
90%
9.0
REST APIs
80%
8.0
Call scripts
80%
8.0
Call tracking
90%
9.0
Multichannel integration
80%
8.0
CRM software integration
80%
8.0
Workforce Optimization (WFO) (9)
85.55555555555556%
8.6
Inbound call routing
80%
8.0
Omnichannel inbound routing
90%
9.0
Recording
80%
8.0
Quality management
90%
9.0
Call analytics
80%
8.0
Historical reporting
90%
9.0
Live reporting
90%
9.0
Customer surveys
90%
9.0
Customer interaction analytics
80%
8.0
Omnichannel support
N/A
N/A
Predictive Analytics
N/A
N/A
Return on Investment
  • Overall Support system
  • Great NPS score
  • No dropped calls
Alternatives Considered
- Great Tool for contact center who would like to have all the processes under single roof
- Premium features and best analytics to understand the process metrics
- We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since.
Other Software Used

Mitel keeps me connected

Rating: 10 out of 10
Incentivized
June 20, 2022
Verified User
Professional in Human Resources
Construction Company, 1001-5000 employees
Vetted Review
Verified User
MiContact Center
3 years of experience
Use Cases and Deployment Scope
I use MiContact Center on my work cell and all other work issued devices. Its a great way to load contact information and have it available to use. Thsre are times when i am switching devices and the app keeps the ability of me staying productive at and all time high.. I work for a company that spans 8 states. Staying in touch keeps our business running smoothly.
Pros
  • Call forwarding
  • Voicemail
  • Detailed contact list
Cons
  • The app on my phone logs out often.
Likelihood to Recommend
I handle all of our new hires for our company. Its easy for me to set them up and get them connected if mitel is loaded on their devices. I always encourage them to use this is their work flow.
MiContact Center Feature Ratings
Contact Center Software (12)
45.83333333333333%
4.6
Agent dashboard
N/A
N/A
Validate callers
N/A
N/A
Outbound response
90%
9.0
Call forwarding
100%
10.0
Click-to-call (CTC)
100%
10.0
Predictive dialing
70%
7.0
Interactive voice response
100%
10.0
REST APIs
N/A
N/A
Call scripts
N/A
N/A
Call tracking
90%
9.0
Multichannel integration
N/A
N/A
CRM software integration
N/A
N/A
Workforce Optimization (WFO) (9)
28.88888888888889%
2.9
Inbound call routing
90%
9.0
Omnichannel inbound routing
N/A
N/A
Recording
90%
9.0
Quality management
80%
8.0
Call analytics
N/A
N/A
Historical reporting
N/A
N/A
Live reporting
N/A
N/A
Customer surveys
N/A
N/A
Customer interaction analytics
N/A
N/A
Omnichannel support
N/A
N/A
Predictive Analytics
N/A
N/A
Return on Investment
  • It keeps all side of our company connected
  • Helps facilitate remote work
Other Software Used
ADP TotalSource, Humanity
Return to navigation