Microsoft 365 (formerly Office 365) Reviews

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Score 8.7 out of 100

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Reviews (1-25 of 109)

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December 09, 2020
Ben Tarney | TrustRadius Reviewer
Score 10 out of 10
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Office 365 is being used by our entire organization for the base office products and for email. Some users and departments use some of the additional online features to better help with sharing and collaboration. Since switching to office 365 our updates and roll-outs have gone much smoother and complexity of the solution has gotten much easier to maintain.
  • Quick and Easy updates
  • Easier back end management of users and licenses
  • Infrastructure cost have gone down
  • Learning curve in going to the cloud
  • Training users the email might be a little slower with the internet hop was initially troublesome but has since improved
  • Online versions of products could use some improvement as users expect full functionality but isn't always there
Office 365 is perfect for any organization. It makes managing of basic office products much easier and helps our users work from anywhere. Having the email hosted elsewhere took some initial getting used to but since has been perfect. We saved on infrastructure costs and in general have much less trouble than when we were managing things ourselves. Once you get over the initial hurdle/implementation it almost runs itself.
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July 27, 2020
Tom Hayes | TrustRadius Reviewer
Score 1 out of 10
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It is used across the whole company. The idea is to have access to data from various sources and equipment. The documents are also shared with customers through One Drive. It’s a much easier and more secure way to transmit information. These documents are usually of MS Word or Excel formats, a well as videos. Some of the latter may be too big to send by email.
  • Price.
  • It is unreliable - often slow or hangs.
  • In both Excel and PowerPoint it often screws up the formatting when you download or use the desktop version from the cloud one. On Excel for example, dates are often reformatted or even changed.
  • Getting help for any issues is almost impossible, or at least soul destroying.
  • Constantly updating Word and Excel to make it even more counter-intuitive.
  • Often the files are inaccessible through the system thinking that these are currently being used by someone else - even when I am the sole user.
  • Often very slow response times - sometimes up to 8 minutes. This is not due to the native environment.
If it was more reliable it would be excellent. It’s a great idea that has not been implemented well. I have been using Microsoft products for over 20 years and I sometimes wonder about their quality assurance.
Support is provided on the basis of what’s cheapest to supply, rather than on quality and with barely concealed contempt for the customer. This is a perennial problem with the technology industry these days.
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August 02, 2020
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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Microsoft Office 365 is used company-wide. Office desktop wasn't the best solution in these times where remote & mobile working is common and requested. Office 365 and it's mobile and cloud solutions solved these issues. Now, every employee across the whole company can access Office applications and files from their mobile phone or any PC/laptop. Communication and efficiency definitely improved, as files are available and able to be modified by anyone with access rights.
  • Online offer of its applications.
  • Applications are available on mobile phones and tablets, not just laptops.
  • Sync between devices works perfectly.
  • Pricing
  • Constant need of internet access.
  • Some applications are not 100% friendly with mobile phones.
Office 365 is definitely well suited both for work and personal use. After its deployment in the whole company, employees can also benefit from this set of applications for personal use as well. In the work environment, Office 365 helped with file administration and communication within departments, implicating users in the responsible use of data.
Microsoft's support and its peer community are wide and fruitful. Support may come in different ways, but there's always a way that your issue will be solved. You may discuss with support, search in Microsoft's forum, or even ask the community in Microsoft official channels. One way or the other, there's someone available for assisting you.
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June 29, 2020
Mathew Mandeltort | TrustRadius Reviewer
Score 9 out of 10
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MS Office 365 was the office productivity platform of choice for the entire organization. As the organization relied heavily on spreadsheets for analytics, Excel was the front end of our SAP data system. The ubiquity of Microsoft products insured that individuals, regardless of department, had a basic working knowledge of Excel. More advanced users were able to take advantage of macro and VB scripting as well.
  • Seamlessly integrate a suite of Office tools.
  • Accessible to users across a broad spectrum of capabilities - from basic to advanced.
  • Facilitates remote work by virtue of being so common.
  • Tends to be "bloated" with features that are rarely invoked or ill-suited for the purpose. Is there anybody who would create a web page using Word's ability to save as HTML?
  • Overly complicated once simple functions. What MS did to Mail Merge is a crime.
  • PowerPoint lacks the ability to automatically convert presentations or slides created by users in another country to the format native to different users. For example, if using a PPT template created in Asia, the template will rely on the original grammar roles not the current grammar rules of the current user (i.e. word wrap in text boxes). Need to upload the appropriate language pack and to manually make changes to default formatting which has been "appropriated" by the original language.
It works well in virtually every organization from small to medium to enterprise. Though there are a number of open-source equivalents that work well and even handle MS Office files easily, MS Office is clearly the market leader (something like 90% of the email and authoring market according to a 2020 Gartner study) so generally the learning curve is not steep.
MS Support has been very responsive and effective. As a rule, little action was ever required.
Read Mathew Mandeltort's full review
June 05, 2020
Rashid Hassan | TrustRadius Reviewer
Score 9 out of 10
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Microsoft Office 365 is used as basic communication and data processing software in our organization. This software is used organization-wide in all departments. Microsoft Office 365 is almost used in every single office routine work by me. As Outlook is important part to use and sync my official emails, I can say it's being used every single minute during my working hours. There can't be any other software which can upload or download heavy attachments with emails as Office 365 does. Besides this, Word, Excel, and PowerPoint are used very frequently for report writings and other business related stuff every day.
  • Best and well secured official email service in form of Outlook.
  • Smooth operation and integration across all operating systems like Windows, Android, iOS, etc.
  • The tools like Words, Excel, Outlook, PowerPoint, etc. for everyday office work.
  • We can continue our work on any device without any hassle of transferring files from one to another just by signing in to Office 365 and syncing the devices through this software.
  • The foremost is the heavy cost of software. I guess it must be reduced somehow.
  • The other issue is many extra tools which mostly people basically don't need or use are installed on machines forcefully, which make it heavier software and space eater at some level.
It can be best for organizations who need more security for their official databases. Not suitable for the organizations who are lesser in their budget allocation for software purposes, as they can get nearly similar software at cheaper prices.
Most of the time when I need any help, I've gotten it by customer support services of Microsoft and it also has a rich community support available throughout the world.
Read Rashid Hassan's full review
March 17, 2020
Chirag Kathrani | TrustRadius Reviewer
Score 2 out of 10
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Overall, the pricing and packaging are admirable. My main reason for going for Outlook 365 was to have a reliable email service. My previous provider had issues and was looking for an email service provider. I was hoping Outlook 365 would not have those issues. with the matter of reliability am surely not impressed. Emails started having issues after some time. One of the team members has emails getting delivered to the mailboxes. Contact and support with the office support team took a good time but got resolved. It seemed they forgot to whitelist their own emails.
So we sent out emails to our clients again to make sure they reach. This works.
Now another 15 days down the line I am getting complaints from the customer that they scheduled an appointment via email and I never got it. I figured out a lot of our emails were not getting delivered. Spent some time with the support person they want the email message-ids of all emails that were not delivered. How would I get all those? I decided that it was time to move on. Still extremely excited with Microsoft Teams and have made it part of our company process with free SharePoint and other services on the cloud.
  • Lots of freebies like Sharepoint, OneDrive, and Teams.
  • Easy to set-up some good features needed but was easy set-up.
  • Outlook client is very convenient.
  • Calendar integrations well done. One of the best way to set-up meetings.
  • Disappointed by the reliability of email service for which I came for.
  • Customer service agent were trained but not experts and had to change a couple of times by opening the tickets again with different customer service.
  • Teams meeting don't have call-in or call-me options.
I would recommend this for teams but would highly not recommend anyone to move email service as its extremely unreliable. Lots of important emails got missing. I thought it may be one or 2 trivial incidents but when it became consistently unreliable had to move on. I will keep some services for teams and SharePoint but not for emails.
Read Chirag Kathrani's full review
April 01, 2020
Anonymous | TrustRadius Reviewer
Score 10 out of 10
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Microsoft Office 365 is used daily in my organization. It is a very important product to my organization. For example, my organization uses Sharepoint as a tool to access group files remotely. It has allowed us to keep track of Operations, Finances, and Sales. Also, it also has allowed us to present very important information each quarter to our investors as well.
  • Presentation to audiences.
  • Allows strategic decision making.
  • Allows documents to be accessed remotely.
Microsoft Office 365 can be very useful to a wide range of organizations such as businesses and education. Microsoft Office 365 has the flexibility to be useful to almost everyone. For example, Excel can be useful for both the Operations and Finance departments.
Microsoft Office 365 has many guides online for its users. They are very descriptive in their instructions and are easy for a beginner to use. Microsoft Office 365 has also made my organization's daily tasks easier. Questions and concerns can always be found through Microsoft's website and they also have great support.
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March 31, 2020
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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Microsoft Office 365 is used in my organization daily. Microsoft Office 365 plays a very important role in my department's success. My department uses specifically Microsoft Excel. This product is very useful for my department because my department manages our organization's finances. Without Microsoft Office 365, it would be very difficult to manage our day to day tasks.
  • Ability to customize important documents and reports.
  • Allows strategic decision making.
  • Ability to password protect specific slides and line items in files.
  • Pricing
Microsoft Office 365 is well suited for a very wide large group of audiences. Currently, every department in my organization uses Microsoft Office 365 daily. This includes Accounting, Operations, and Sales. I believe Microsoft Office 365 can also be well suited for educational audiences as well. Microsoft Office 365 can be very helpful for both teachers and students as well.
Microsoft Office 365 has many guides and tutorials online for their product. There are many guides and easy to follow instructions online for all their users to follow along. Also, their online and phone support has been second to none. Their online support has been very helpful to the employees in my organization.
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March 12, 2020
Anonymous | TrustRadius Reviewer
Score 10 out of 10
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Office 365 is used throughout our organization. We utilize all the features our license allows. We currently have 20,000+ users. We moved from on prem exchange to Office 365 a few years ago and haven't looked back. Support provided from Microsoft is top notch.
  • The storage we are offered through Office 365 is more than we could ever offer using an on prem solution.
  • Teams has become one of our top tools for users.
  • It is very easy to manage through the office admin center.
  • We sometimes have some lag with emails. Our users expect emails as soon as they are sent and are a little disappointed.
  • We are a hybrid environment and have some issues with on prem nested groups.
  • Users need to have excessive rights to attach items to Calendar Events.
Office 365 is well suited for us where storage is at a prime. We have 10TB of OneDrive storage for all users as well as a 50GB mailbox. To achieve that level of storage on premise for 20,000 users would not be possible, both for cost and actual storage. We recently implemented Teams and it is great for collaborating.
Office 365 is much more than just email. When used with Azure it is a very powerful suite of products. It is also easy to manage.
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March 04, 2020
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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We have multiple users in our company who use Office 365. Microsoft Office is one of those products they you really can't work without. One of the greatest benefits of using Office 365 is that it is always current with the latest version or updates. It's also great that you can install it on multiple computers, for instance I have it installed on my desktop and my laptop using the same license. Another great feature that is not mentioned much is that it comes with 1TB of online storage with OneDrive.
  • Always up to date.
  • Available as an installation or online.
  • Comes with 1TB storage via OneDrive.
  • Always current.
  • Outlook is too busy and not always easy to set up.
  • Wish it included Visio.
  • Doesn't always work well if internet connection is bad (unless you install on your PC).
Office 365 is great for small businesses or for personal use. I can not think of really any reason why you would get office in any other form. If you are in a larger environment it might be better to look at volume licensing to reduce the overall cost of the licensing.
I think that Office 365 is well supported. Microsoft continually provides any needed security updates as well as adding features or simply making the product work better. Again one of the major advantages is that you can always have the latest version of the office products, so you can hav the latest features as they come out without any additional costs.
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February 14, 2020
Anonymous | TrustRadius Reviewer
Score 8 out of 10
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Our organization wanted to consolidate our on-premise Exchange server and Office Suite. We moved the whole business to the cloud of Microsoft Office 365 a little over two years ago. This allowed us to reduce the ongoing costs of maintaining our own Exchange environment and would keep our Office software up to date through the subscription. It also simplified staff access to online Office resources when working outside the office.
  • We no longer need to maintain our own email environment. This helped with security by being kept up to date and protected by the Office 365 environment.
  • Access to online applications. The fact that users can log in from any computer and have access to Microsoft Office 365 applications online is terrific.
  • Creating email accounts that are integrated with our AD meant having to enter values that were automatic before manually.
  • The delay in synchronizing AD with Microsoft Office 365 caused some delays in rushing out new accounts at times.
I think Microsoft Office 365 is a great and reliable product, but there are times when a traditional Office product would make more sense. Also, the ongoing cost of a subscription needs to be weighed over a flat purchase every few years. Besides the price and situational concerns, the product makes a lot of sense for many business users and is recommended.
We have not used direct support for Microsoft Office 365, but they appear to have excellent and regular communications that keep users aware of changes that are coming or in the works. We used consultants to move our business to Office 365 initially, so we didn't have direct dealing with Microsoft. From experience (many years ago) with Microsoft support, I usually try to avoid contacting support until I have exhausted my other means of finding a resolution.
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February 14, 2020
Anonymous | TrustRadius Reviewer
Score 8 out of 10
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Microsoft Office 365 is used across the whole international organization. It's been a great cloud-based improvement to our previous productivity suite, which included outdated standard Office applications. The suite of Office 365 products allows all users to be more collaborative. Specifically, Microsoft Teams and shared Office Docs are new for some in the company, but they have allowed for greater collaboration and file sharing internally.
  • Familiar user experience
  • Multiple access points (desktop, web, tablet, mobile)
  • Backend file storage issues (SharePoint for Microsoft Teams)
  • Native OS experience for accessing shared folders
Microsoft Office 365 is well suited for corporations that are familiar with the traditional Microsoft Office applications, which a majority of the workforce uses. Although it's similar to the old ways of doing things with Microsoft Office and pre-cloud, Microsoft Office 365 helps transition users to the cloud and fosters collaborative ways of working within a familiar user experience. It may not be as well suited for start-up or tech environments where the workforce is more cutting edge and adaptable to the latest and greatest.
Our support for Microsoft Office 365 is handled internally, but there is a whole team of internal support members for the international rollout and management of Office 365. Microsoft and other education platforms have provided the internal team with the resources they need to conduct proper training workshops and answer various questions from the workforce.
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February 11, 2020
Anonymous | TrustRadius Reviewer
Score 7 out of 10
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Office 365 is used mainly for Excel and Word, with a few people using it to create presentations, make signs, etc. and others using OneDrive to store work-related material they need to share with other office users. We had tried open source solutions in the past and while many of them are quite good, the default is Office/Excel/Word and it greatly simplified daily tasks for our users to have the same tools as "everyone" else.
  • Excel is the standard to which all others reach.
  • It's compatible with everything, even older legacy programs that require Word to be installed to print merged forms, etc.
  • As a Microsoft Office trial comes on all new machines, for users and IT people it's almost always as simple as signing in to activate and use policies that are set up by the administrator.
  • Generic errors when the license check fails can be very confusing.
  • The trust center is confusing to some people, but once you get used to it, it's OK.
  • I prefer the old drop-down menus to the side menu that opens but it's a matter of being used to it and decades of doing it the other way.
Office 365 is very well suited to a company where everyone is doing different jobs yet frequently need to share documents for different reasons, say adding pages to a workbook, etc. It's perfect when creating data that needs to be sent to others outside the company, and it's great for IT managers who want something simple to deploy and manage.

It's not necessary when creating docs that do not require more advanced Excel functions or that will not be shared.
I haven't used it much, but the one time I needed it, I solved my own issue.
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February 27, 2020
Anonymous | TrustRadius Reviewer
Score 10 out of 10
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Office 365 is being used by my company across the organization, although it is currently being offered only to senior employees.

It is particularly useful for people who are on the go and need to be able to access their documents and emails from wherever they may be. Not only does Office 365 come with loads of cloud storage, it gives access to SharePoint, Teams, OneNote and many other applications.
  • Access to all our documents using OneDrive for Business.
  • Ability to collaborate live with colleagues on documents that are shared with the whole team.
  • The prompts to sign in to all the different office suite products via pop-ups is annoying. This should be fixed through a single sign on solution.
  • Office 365 needs to fix some syncing issues when collaborating with others on a document.
It is highly suited for a corporate company with medium or large-sized teams. Smaller companies may be better off using G Suite, but Office 365 adds structure, professionalism, and reliability to the mix. If a company needs to make its mobile workers more productive, Office 365 is a great option.
Helpful support pages about content and online communities devoted to helping each other out.
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February 18, 2020
Anonymous | TrustRadius Reviewer
Score 3 out of 10
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Microsoft Office 365 is being used by the whole organization. It is a good product to access emails but I could not access folders in my system when I was working from home which is what I was told that it should be able to do.
  • Access to emails.
  • Access folders on my computer from home or outside the office.
It is well suited for accessing emails from outside of the office. It is not well suited for accessing folders on your computer from outside of the office.
I can access my email from outside of the office with this product.
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February 18, 2020
Anonymous | TrustRadius Reviewer
Score 7 out of 10
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Our development department frequently uses MS Office 365 to write grants, manage files, and conduct marketing. Other departments also occasionally use this software.
  • Graphic design- apps like Publisher are still the easiest for graphic design
  • Editing- intuitive feature of office include spellcheck and editing for grammar
  • Needs coworking features
  • Graphics are a little dated
MS Office is great for day-to-day tasks. It is a challenge when attempting to collaborate on a project, and we still utilize other programs for this particular feature. Still MS Office is the most trustworthy product out there.
It is slightly hard to access customer service for this product.
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January 28, 2020
Anonymous | TrustRadius Reviewer
Score 10 out of 10
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I use every aspect of Office 365; mainly all applications within help me achieve most of my daily tasks and keep in touch with my peers and customers. The most amazing part of Office is that we can have all tools without having to download it separately, and we have support on-demand, all the training they provide and more.
  • Communication and business content creation
  • Integrating with other services
  • Distribution
  • Work on other devices other than PC
Office 365 has an advantage on any other software out there, for its unique and diverse tools to get your work done in every aspect of your business. All its functionalities and capabilities only drive progress.
Exceptional timing and diversity of ways to stay connected with support, there are many ways to reach them, and most importantly, they provide you learning on-demand capabilities to better your knowledge with free training, webinars, blogs and more.
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January 16, 2020
Vin Campbell | TrustRadius Reviewer
Score 10 out of 10
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Office 365 is being used across the whole organization and across other organizations I support. It provides perfectly stable Office application experiences and the most reliable email service on the market today. I am beginning to research all of the new apps that Microsoft has added and hope to begin deploying them to everyone very soon.
  • Email - for me, that's been an uptime of 100% across multiple locations for over 4 years
  • Office Products - subscription based means you always have the latest versions - stable and the industry standard
  • Office on my mobile devices - all of them
  • Fix OneDrive. The split between SharePoint and OneDrive must be fixed. It's highly confusing to set up and use. Especially when using the personal version.
  • Definitely a more robust area (offline) where more than one person can work on a document - with live updates - at the same time.
  • I think more of the online features should be accessible and/or integrated into the offline software - such as Delve, Yammer, and the like.
Perfect for email - that almost goes without saying. Robust, stable and just works. Email archiving and legal holds are also excellent tools for a lot of industries and these too work very well. Office online and offline makes for a special type of access that fits most end users. As you can see there are not many areas that I can think of offhand where Office 365 is not appropriate.
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December 03, 2019
Tashia Fouch | TrustRadius Reviewer
Score 9 out of 10
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Our entire organization uses Microsoft Office 365. Its primary use here is as our e-mail client. All of our organizational e-mails are administered and managed through Outlook. We also use Word, Excel, and PowerPoint very heavily in our office. Excel assists our Data Team with formulating data and statistical reports on our impact, which affects our fundraising efforts.
  • A system of integrated software/suites that communicate easily and effortlessly with one another.
  • User-friendly. Very easy to learn the ins and outs of the software suite.
  • Popular. Many of our colleagues at other organizations also use Microsoft Office 365 so we can easily share docs and more.
  • Unexplained freezes happen sometimes, and we usually have to kill the program and restart it completely in order to get it back up and running.
Microsoft Office 365 is well-suited to organizations of any size, I believe, whether small, mid-size, or large, because it is multi-faceted and easily adaptable to an organization's day-to-day operation. The suite also contains a number of applications that can be customized for your employees' use. Most aspects of the suite are rather easy to grasp, even for those who have never used Office software before.
I have rarely had to contact Microsoft for support, so I don't really know how responsive they are or how robust their support operations are. But never having had to contact them for support is what I would consider a great thing!
Read Tashia Fouch's full review
November 21, 2019
Sara Anderson | TrustRadius Reviewer
Score 10 out of 10
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Microsoft Office 365 is utilized across our entire organization by every department. It contains every Microsoft product that make doing business possible. From one single login point, employees are able to access Outlook email, OneDrive & Sharepoint - where we store shared documents and templates for all employees to access, PowerPoint - which is extremely helpful for collaborating across different departments, and Microsoft Teams - which all employees use to chat and share files with other team members quickly.
  • Microsoft Office 365's suite of products are all accessible from one login point, which improves ease of access for employees.
  • Allowing different users to view and edit documents from different locations or computers makes it easy for multiple departments to collaborate on projects.
  • Microsoft Teams has been especially useful for our organization by adding a more instant form of communication for team members.
  • I can't think of any areas of improvement for Microsoft Office 365. Their suite of products is essential to any successful business operation.
Microsoft Office 365 is well suited for any organization with multiple employees. Their products allow employees to stay in constant communication, easily share information, and collaborate effortlessly on different projects. Each product in Microsoft's suite is also available on all devices, making it very easy for employees who are always on-the-go or work remotely. It's a great way for everyone throughout an organization to stay connected.
I would give this suite of products the highest score possible. The support team for Microsoft Office 365 is top-notch. Any time an employee has experienced any issue (which is very seldom), the support team has been incredibly responsive and timely. As we rely on these software products to operate our day-to-day business, having such great support available makes our employees feel at ease.

Overall, I would give Microsoft Office 365 an 11/10 if I could - but a ten will have to suffice. The suite of products that Microsoft Office 365 provides makes every aspect of our business possible. I think it is essential for any organization to have in order to stay organized, productive, and be successful.
Read Sara Anderson's full review
November 18, 2019
Karen Zelzer | TrustRadius Reviewer
Score 9 out of 10
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Our company uses Microsoft Office 365 for creating our reports for our company email, creating spreadsheets for data management, as well as creating presentations to share our company's progress with our employees and clients. We have Microsoft Office 365 on all of our company computers and laptops. Microsoft Office 365 has helped make our company more efficient and collaboration easier within our company.
  • All of the application included with the Mircosoft Office 365 program makes it easy to insert tables into word documents or figures into powerpoints and to share the data with other Mircosoft Office 365 users. The compatibility between the different applications takes the headache out of creating professional-looking reports and presentations.
  • The variety of applications gives your company almost everything it needs to function efficiently.
  • Sometimes there is too much going on/too many applications with the Microsoft Office 365 that it becomes cluttered. Takes some time to become familiar with all the different applications. Takes a little extra time in the startup and training, but after that, it becomes easy to use.
Our company uses Microsoft Office 365 for our email, and we also have started using the Microsoft Teams application that comes with the program. This allows the user to see if a coworker is online or if they are busy, even if they are working remotely. The program will link the calendar from your email to Teams so you can see when you are free or if you have a meeting coming up. It will sync calendar invites from your email to Teams and your email calendar, which helps reduce the chance of missing an appointment or meeting.
Since implementing Microsoft Office 365 at our company, the efficiency of project collaboration has increased, and our time management has improved. Each employee now has a way of better managing their projects and are not running into the same conversion problems we were previously experiencing. Microsoft Teams, combined with Microsoft Outlook, has allowed more of our employees to work remotely while still being connected and easily reached.
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November 15, 2019
William Pote | TrustRadius Reviewer
Score 10 out of 10
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We use Office 365 extensively, both internally and as a managed service provider, and recommend it wholeheartedly to our clients. The breadth of services and tools that Microsoft includes in this product is staggering. We recommend it because of a few of the following reasons:
  1. Business-class email.
  2. Standardizes office licensing for all users.
  3. Teams collaboration.
  4. Sharepoint document management and sharing are great.
The overall integration between all of the products, both local and cloud-based, has improved so much in the last 3-4 years, to the point where it feels a bit like magic.
  • Great email provider.
  • Business-class collaboration.
  • Standardizing office licensing.
  • Document Sharing.
  • Too many options for most people.
  • Spam filtering requires a lot of tweaking -- we went to a 3rd-party tool.
  • It does not have email backup -- we're using a 3rd-party tool.
As an MSP, we have standardized on Office 365 for all our clients, and have not found a situation where it does not fit in at some level. I know you can use other providers, but for us and our clients, it makes a huge amount of sense because of all the benefits it includes.
It's Microsoft. They do good work, but sometimes they take forever to get back to you. For our customers we handle 99% of the customer service requests. If we have to take it to Microsoft, it's usually a HUGE issue or a licensing issue we need some help resolving. If it's an outage, they are usually already working on it, and its licensing speed usually doesn't matter a ton.
Read William Pote's full review
October 30, 2019
Bill Black | TrustRadius Reviewer
Score 8 out of 10
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We use Office 365 as our main communication and scheduling tool. We coordinate meetings and events with the Calendar and use the email feature extensively. It is a convenient way to keep us all on the same page.
  • Email communication - Great for accessibility and retention of communication threads.
  • Calendar is great for keeping meetings and events scheduled.
  • Easy to use and well-integrated. The elements work well together.
  • Rarely, but it does happen, the "Reminder" notice of a meeting or appointment comes in after the event. Not sure why, and why it doesn't happen all the time.
  • Adding a "signature" to your email is a little more difficult than in past releases of Office. Once it is set, it works fine, but getting there is a little clunky.
  • Other than that, things are pretty solid with this tool.
Office 365 is well suited for communications in a large organization. We have many people in our organization - plus the multitudes of people outside, who we need to communicate with. Outlook is great for that. It also works well for coordinating schedules, meetings, and events. With an organization of over 200 people, keeping us all in line and informed can be a bit of a challenge. This creates a one stop shop for all of our scheduling needs. The Tasklist is a great tool for teams as well.
I haven't had too much call for support for this product, but when I did run into an issue, the "Help" wizard was able to point me in the right direction. It seems to be written for real users, and not just tech-heads. I appreciate that. The language is easy to understand and the step by step instructions make it relatively easy to solve issues.
Read Bill Black's full review
October 22, 2019
Lee'Ann Burgess | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We currently use Office 365 for various purposes, including email management, Word, Excel and PowerPoint. We typically use PowerPoint for all of our company presentations which is pretty simple.
We are using the cloud version right now and like that it’s always easy to access along with using OneDrive. We would recommend this for other SMBs.
  • Easily accessible
  • Many features for business
  • Easy to implement
  • I think it serves its purpose, can’t really think of any cons for what we need it for
  • N/A
  • N/A
I think it’s well suited for all small to midsize businesses. Even if you don’t take advantage of all of its features, it’s still a cost-effective option. It’s a pretty well-known platform and also great to resell if you are in that type of business. At this time, we are not a reseller but have considered it.
I haven’t needed to reach out to customer support much. On the occasions that I needed extra support, I felt they were very helpful and responsive to the issue at hand. I don’t have any other specifics to share other than their support (via live chat) was helpful to me.
Read Lee'Ann Burgess's full review
October 18, 2019
Sam Othman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Office 365 across our entire company (200 staff in Australia & 30 in Manila). The collaboration tools are essential to our business. The suite has been around in some capacity for so many years that our new staff can just get up and running as soon as they sit down. It is ever-growing and we are still unveiling more and more uses for it all the time. As much as we use it for, we really haven't even scratched the surface of what can be done with it.
  • Deployment & Updating - From an IT professional point of view, it is essential that this process is easy and reliable.
  • Collaboration - OneDrive & Teams allows our users to seamlessly share and co-author files.
  • Continual Development - Office is always coming out with new features - OneDrive has come along in leaps and bounds and is now a critical part of our environment.
  • Do away with user-based installations of standalone apps such as Teams and instead go back to computer-based installations (OneDrive recently did this)
  • Outlook is very heavy when multiple mailboxes are mapped
  • MFA - We implemented this recently and it often doesn't prompt for the code and instead just causes problems with Outlook/OneDrive/Teams without notifying the user that it is waiting for the code
I have always found that Office 365 is a more feature-rich suite than its competitors.

For a professional environment, especially on the larger scale, I think it is a great option. There are many different license types so there is generally a suitable option for almost everyone.

I can't really think of an instance that I would use a competitor over Office 365. I have been using this system for years over many different versions and its all I would really use.
I have never needed to contact Microsoft to request any support for Office. Being such a big application with so many million users, there is generally always something online to refer to when needing assistance. I have had mixed experiences with their documentation. Some articles have been brilliant, where others lack a little detail and I have had to go digging elsewhere online to find an answer.
Read Sam Othman's full review

What is Microsoft 365 (formerly Office 365)?

Microsoft 365 (formerly Office 365) is more than just Word, Excel, PowerPoint, and Outlook. It provides business-class email, online storage, and teamwork solutions that users can access from anywhere.

The vendor says key benefits include:
  • Bring teams and resources together with solutions like Microsoft Teams and Skype for Business that make working together more productive and enjoyable regardless of where participants are located.
  • Easily implement security and privacy controls to help protect business data and devices against malicious threats and help you meet your compliance obligations.
  • Automatic updates ensure your employees will always have the latest features and security updates.
Categories:  Office Suites

Microsoft 365 (formerly Office 365) Competitors

Google Workspace (formerly G Suite), Microsoft 365, Office Perpetual

Microsoft 365 (formerly Office 365) Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Individual$5.84*Per Month
Business Basic$5.00Per User Per Month
Business Standard$12.50Per User Per Month
Business Premium$20.00Per User Per Month
Business - Apps$8.25Per User Per Month
Enterprise - E3$32.00Per User Per Month
Enterprise - E5$57.00Per User Per Month
Enterprise - F3$10.00Per User Per Month

*When billed annually.

Microsoft 365 (formerly Office 365) Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No