Microsoft 365 (formerly Office 365)

Microsoft 365 (formerly Office 365)

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Top Rated
Microsoft 365 (formerly Office 365)

Overview

Reviews

24/7 - 365

10
Microsoft 365 is used by all employees on a daily basis for everyday stuff. We all have Outlook emails, share files with OneDrive and …

M365 Product Review

10
We utilize M365 across our entire organization in a hybrid environment. We chose M365 initially for the licensing structure and cost …

All in One Office Solution!

10
Microsoft 365 is widely used across the whole organization. We use it for all kinds of communication and documentation by utilizing Excel, …

Reviewer Pros & Cons

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Pricing

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Business Basic

$5.00

Cloud
Per User Per Month

Individual

$5.84

Cloud
*Per Month

Business - Apps

$8.25

Cloud
Per User Per Month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is Microsoft 365 (formerly Office 365)?

Microsoft 365 (formerly Office 365) is more than just Word, Excel, PowerPoint, and Outlook. It provides business-class email, online storage, and teamwork solutions that users can access from anywhere.

The vendor says key benefits include:
  • Bring teams and resources together with solutions like Microsoft Teams and Skype for Business that make working together more productive and enjoyable regardless of where participants are located.
  • Easily implement security and privacy controls to help protect business data and devices against malicious threats and help you meet your compliance obligations.
  • Automatic updates ensure your employees will always have the latest features and security updates.

Microsoft 365 (formerly Office 365) Competitors

Microsoft 365 (formerly Office 365) Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Alternatives

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Frequently Asked Questions

What is Microsoft 365 (formerly Office 365)?

Microsoft 365 (formerly Office 365) is a Microsoft Cloud subscription service that includes Microsoft Office products (Word, Excel, PowerPoint, OneNote, Outlook, Publisher, and Access). The software can be installed across multiple devices and ensures that users always have the most up-to-date version of the included Office applications.

What is Microsoft 365 (formerly Office 365)'s best feature?

Reviewers rate Usability highest, with a score of 9.

Who uses Microsoft 365 (formerly Office 365)?

The most common users of Microsoft 365 (formerly Office 365) are from Mid-size Companies and the Information Technology & Services industry.

Reviews

(1-25 of 3419)
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Aurpa Fiza | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Microsoft 365 has been used extensively in our organization. Everything we need to carry out our roles and collaborate in groups is contained in this one package. All of the company's employees will benefit from it. Interpersonal and cloud connectivity are both essential. This software integrates well with Microsoft 365. Calendar, Tasks, OneDrive, SharePoint, Word, Excel, and PowerPoint are all utilized. Calendar, note-taking, and spreadsheet features are included. It has everything a business needs to run smoothly.
  • Microsoft 365 makes managing user mailboxes and policies a breeze, and its spreadsheets helped us organize our maintenance work.
  • Microsoft 365 makes it simple to draft letters and memos, and the account security features work well.
  • Our data is presented in a beautiful slideshow that integrates seamlessly with the rest of our Windows PCs and seamlessly integrates with word.
  • Some applications are bulky, and communication between office and non-office applications is always desired.
  • Relatively little has changed at work. Incorporating a Python scripting tool with Excel could be helpful as most people want to add custom code.
  • There is a problem with licensing clarity and the constant shifting of where things are, hiding existing functions in new locations.
Our office's operations have always been built around it. Exchange Online is a fantastic option for any company looking to switch to Microsoft 365 from their current system. Providing the office suite with enterprise licensing can also save money. It reduces capital expenditures and improves operational spending. In the absence of Microsoft 365, we would not have been able to continue delivering our services in this way.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Microsoft 365 is used company wide. It is our go to program.
  • Excel Reports
  • Office letters and Correspondence
  • All Email
  • General Company Forms & Templets
  • Some of the advanced features can be hard to access or find
  • Spacing of text in Word can be tricky. Won't let you edit.
  • In Outlook; labeling a spam email as "junk" does not stop the sender from sending. Fills up the junk folder.
Word is still one of the best apps for writing, no matter the genre. Whether it be forms, office letters, notices, etc. There is not much that Word cannot do.
Excel has the best report structure for what we use everyday. In addition to our standard payroll software, we use an excel to reconcile our payroll. Excel makes sure no one or nothing is missed.
Outlook is used company wide for all email correspondence.

November 30, 2021

24/7 - 365

Score 10 out of 10
Vetted Review
Verified User
Review Source
Microsoft 365 is used by all employees on a daily basis for everyday stuff. We all have Outlook emails, share files with OneDrive and Teams, and have standard office templates set up for things like Proposal Requests, ASI's, etc. We also use Microsoft 2 step authentication for logins for better security.
  • Emails/Calendar organize your emails, color coat them, turn them into tasks with follow-up dates, etc. Outlook calendar is life.
  • Being able to access your files online is very useful for live editing and sharing thoughts with teammates who may be across the ocean similar to Google Docs.
  • Interoperability between teams and OneDrive, PowerPoint, Word, Excel.
  • Specifically on Teams, while video calling you should be able to draw on the shared screen like Zoom. Not a whiteboard, just a live drawing over the screen.
  • We have noticed that Sharepoint has a max capacity so every so often we need to clear out our old presentations and stuff to make room for the new ones. The process to do this could be inside of teams themselves rather than going to a web browser.
  • PowerPoint in both the browser app and the installed app - wish you could crop and resize images AND THEN re-link an updated image and it would save your cropping/resizing like in Adobe InDesign.
  • Wish the "Categories" you can assign in Outlook emails (which include color coatings) would show up in the phone app.
  • Wish the "Categories" you can assign in Outlook emails (which include color coatings) could have unlimited color selections and custom hotkey binds.
I think as a daily engine for tasks/files/management/communication, Microsoft 365 helps our office run smoothly and get our work done. We have many employees and a cross-discipline firm so it makes sense to have the full suite. I think it might be less appropriate in smaller firms or other firm types that don't rely heavily on email.
Afia Tamanna | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Microsoft 365 is our company’s essential communications, collaboration, and sharing platform. Currently, our whole organization operates Microsoft 365, formerly known as Office 365. Nothing is challenging to figure out or use in this application. For example, we have Word, Excel, Outlook, Teams, and OneDrive installed across the entire company. We allow our users to access their 365 accounts from anywhere and download programs to their computers as needed. It also has more features than we require. Our team works with Microsoft 365 suite products for basic word processing, data reporting, and individual project tracking. Time management, search, and progress monitoring are all made easier with this tool. In terms of email, Microsoft Outlook is the best, and SharePoint is a great collaboration tool. Microsoft 365 has provided us with real-world solutions and enabled us to use cloud-based applications. Except for industry-specific programs, it handles most of our daily program needs.
  • It is a cloud-based platform that does not require installation and is widely recognized. Users can log in via a browser or through a native application.
  • Usability and convenience with Microsoft 365 provide a great cloud solution that makes it accessible to access our content on any device.
  • It is easy to create documents for team meetings using Microsoft 365 because it integrates with all other Microsoft solutions I use.
  • An ever-expanding spreadsheet program, Excel has become more than just a way to organize and analyze data.
  • Presentations quickly turned into videos or shareable documents using PowerPoint’s built-in accessibility reviewer and tips.
  • It isn't easy to read white on white menus. I'd like to have more contrast, but I'm having trouble saving.
  • There is a limited ability to ask questions in Microsoft Forms, and the help sections are frequently tricky to locate.
  • It's not fun to use; there are a lot of glitches. It's not something that interests me.
  • Not all features are available in the web version. But still it is a good thing.
Microsoft 365 enabled seamless collaboration between colleagues and teams during the pandemic. Valid everyday-use documents, emails, charts, and data are well-done by this application. It is a cloud-based version of all Office applications and is excellent for essential documents, emails, graphs, data, chats, and communications. If you don't have a lot of money, it may not be the best option. It also lacks the capability of in-depth creation. There is a price to pay, but the long-term benefits are worth it.
Johnathan Do | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Microsoft 365 is used by our whole organization. This includes the following suite of apps: Word Excel Powerpoint Onenote Teams Onedrive All of our marketing material and presentation material is created using Powerpoint with a custom-made template. Although we use Slack for our internal communication, many customers we interface with use Teams, so with having Teams it allows us to communicate with them. We use the Onedrive or Sharepoint to share documents and material via the cloud and utilize the restricted access features of onedrive and Sharepoint. For documents that require to be exported to document control management tools, we start them in a Microsoft Word format then convert to PDF. Any time sheets are required, it will either be done via Excel or Google Sheets.
  • Syncing via the cloud.
  • Collaborative editing and creating of documents.
  • Clear communications via Teams.
  • Too many places to edit (in Teams, in the web app version of the application, in the desktop app).
  • Sometimes if editing via the desktop version, sync doesn't always happen smoothly.
  • When editing via web app or Teams version, there are limited features in the ribbon.
Microsoft 365 is a very integrated suite of applications and works well across both Mac OS and Windows OS. I think it can be considered the gold standard for creating documents, presentations, and taking notes. Where it lacks is the way it integrates all of its applications in the collaboration space. For example, when editing specific documents via the web app or in Teams, the ribbon does not have all the features compared to the actual desktop applications. I definitely like how the collaboration space is always constantly improved and is more efficient. It's a much smoother experience when all party members are editing via a web app compared to when some are using the desktop app. Sometimes the desktop app versions do not sync or connect properly. Otherwise, in general, I would recommend Microsoft 365 as a good set of collaboration tools.
Score 10 out of 10
Vetted Review
Verified User
Review Source
My agency used Microsoft 360 as one of our main data storage faculties and mean of communication. We utilize Microsoft 360 for Email, Document storage and exchange, calendar operations, and spreadsheet. Different departments have various needs for the apps that are within Microsoft 360, but the cloud function is useful for most departments as we do not all work on the main campus.
  • Communication.
  • Intuitive design.
  • Data storage.
  • Updating interface.
  • Some options in their apps are limited.
  • Feel like there are more abilities for users to communicate data.
Microsoft 360 is well suited for small to large companies that are looking to maintain communication within their company. I like that the apps can be shared with other companies that do not use Microsoft 360, although it would be nice to have a confirmation that this is happening. I am not sure if a small company would need all the apps of 365.
Score 10 out of 10
Vetted Review
Verified User
Review Source
My department (Revenue Management) is the one that uses Office 365 the most. I send a daily pickup report (measures how many reservations we got the day before) and a pricing report (measures overall company performace) on a weekly basis. Both of them are done in Excel. We created a dashboard that is interactive so management can navigate the various properties and unit types we have at different locations. It was created so that management can have a snapshot of their business at any point in time. It simplified our reporting and communication by a lot since they have access to my department's perfomance almost in real time. I also use excel for my price reseach tracker which I update on a weekly basis.
  • It has a lot of options in one package (word processing, data processing, presentations, etc).
  • OneDrive, its cloud service, is very practical if you are on the go and need to access files through the cloud.
  • Its value for money is tremendous.
  • Doesn't have the same functionality in macOS as it does in a windows PC.
  • Better performance on macOS.
  • Excel could be streamlined a little bit.
Overall, it's the best package out there. You get a lot of value compared to what it costs. If you're into writing a lot of text, Word has got you covered. If data processing is your thing, Excel is the best player out there. You can even connect to SQL and run queries directly from Excel. If you do a lot of presentations to clients, Powerpoint works great. OneNote is amazing for note-taking.
Md Tuhin Sarker | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Microsoft 365 previously Office 365 is a powerful tool that we used in our workplace. Simple to use, as well as being priced. Microsoft Office Word, Excel, Outlook, Outlook, and PowerPoint make it easy to build and track our projects while still maintaining excellent communication amongst our team members. Using the cloud as a storage solution ensures privacy and security. There is no need for manual involvement while applying updates, patches, and upgrades to the suite’s devices. It’s simple to create and track projects with Microsoft Word, Excel, Outlook, PowerPoint, and Outlook. That all of Microsoft’s products effortlessly integrate is a huge plus for us.
  • Microsoft 365 is a superb cloud solution that allows us to access our material from any device and save files on a safe server instead of a PC. Even if our computers fail, our data is not lost. So, when we get our new computer, we merely download and go.
  • Scheduling, Calendars & Emails, and Microsoft 365 enable me to prepare documents for team meetings. Ensures the solutions are managed and maintained with the least amount of disruption.
  • Microsoft 365 Help areas are often tough to understand, and I have issues saving documents. My current workaround is to save it as something else.
  • The web version of the products doesn't give me the same capability as the app version. The quality of the product remains high.
Small businesses should choose Microsoft 365, formerly Office 365. Even though it’s per-user paid, it grants access to a slew of premium services. There are no limitations on distant users because it hosted everything in the cloud. Microsoft 365 includes all the familiar Office applications that we all know and love. SharePoint Online and OneDrive make it possible for us to access all of our files from anywhere.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Previously in our company we used a POP3 mail service based on Web Hosting, due to the growth of our company and the need to centralize services and facilitate communication between our workers, we decided to migrate our email to Microsoft 365. This has been the first step of many, since our medium-term goal is to migrate our infrastructure to the cloud and thus use more and more services such as OneDrive and SharePoint as well as their different Apps to manage our business. One of them, which has made communication much easier for us and has completely changed us, has been Microsoft Teams.
  • Email Managment with Exchange technology
  • Centralize very useful business apps
  • Microsoft Teams
  • OneDrive share technology
  • Too many management consoles (old, news..)
  • Too many ways for manage resources (messy)
  • Microsoft Teams behavior (Temporaly files managment)
  • Microsoft Teams performance software
I think that most of the scenarios are recommended for the use of Microsoft 365 as long as the company that wants to incorporate it is not a very small company, I think that from 50 workers it can already be interesting for management, organization and development. of the company's activities. However, if a company has less than 50 workers, the cost, development and implementation of Microsoft 365 may not be as interesting or at least not take advantage of all its features.
In the past, at the beginning, we had some incidents/doubts that were resolved very quickly and efficiently
December 16, 2021

M365 Product Review

Gil Morris | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We utilize M365 across our entire organization in a hybrid environment. We chose M365 initially for the licensing structure and cost efficiencies associated with desktop and mobile Office applications. Through the evolution of M365, we now appreciate one portal to administer our Office, and other Microsoft app, deployments. We also enjoy the reporting features as well.
  • Email
  • Deployment
  • Licensing
  • Cost
  • Administration
  • Teams stability issues
  • Handling third-party email security vendors (ex. Trustifi, etc.)
  • Work with more vendors for third-party integrations
I would recommend M365 for small to medium-sized businesses that need, or want, the value for licensing multiple devices, per account, with Office applications and other Microsoft services. However, that said, there should be someone in the business that can administrate the M365 account for all staff, preferably either internal IT or an outsourced MSP. I would suggest utilizing video and file-sharing services such as Zoom until at such time Microsoft Teams application and services are more stable and afford more integration with other vendors.
Score 7 out of 10
Vetted Review
Verified User
Review Source
It's convenient to use anywhere with browser. We can share the documents easily with common format.
  • We use Visio to draw diagrams
  • Web interface
  • Share across on the cloud
  • Visio diagram is not easy to export to word or PowerPoint
  • Visio does not support Mac OS
  • The auto save should turn on as default
Microsoft 365 is good for all my desktop or laptop at home. I can login my account and edit without needing to copy to locally. With OneDrive which will sync to everywhere and I don't need to worry about losing the document. I used Visio a lot just hope that it will be available at Mac laptop because I used Mac OS most of the time
Amr Saad | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Microsoft 365 is widely used across the whole organization. We use it for all kinds of communication and documentation by utilizing Excel, Word, PowerPoint, Teams, Outlook and Planner, etc. Also utilizing SharePoint and OneDrive for Business we can store all of our files over the cloud which can be very helpful in keeping everything available at a click of a button.
  • Cloud Storage
  • MS Teams for Communication
  • Using Excel for Budgeting
  • Sometimes Syncing between different Apps does not work
  • Visio is Not included and have separate license
Microsoft 365 is very well suited for any organization that needs all in one professional solution of different applications to be used for their daily tasks. Also, all of the Apps are well integrated with each other which helps having the user have the best smooth experience. But Microsoft 365 is not suited for small organizations that do not need this variety of applications as it can be costly on them.
John Crumpton | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Microsoft 365 is a suite of tools to carry out common business activities and has been around for a very long time. I first started using these in the 1990s. We use Excel to process data in a spreadsheet. Word for recording internal documents. PowerPoint for presentations. OneDrive for backups and for backing up website data.
  • Data processing
  • Backing up your computer
  • Letters and minutes
  • Excel still has trouble with foreign characters when stored in CSV. I have to change the encoding via opening this in Notepad!
  • Could be quicker to load
  • At least the ribbon has remained the same. That UI change was annoying
It's good for saving private documents such as your business plan or Standard Operating Procedures (SOPs) as the files are stored on your NAS or computer. If you need to share minutes from a Zoom meeting then Google Suite is better as you can share and invite people to view the document.
Joshua Granberg | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Microsoft 365 is being used across the organization. It helps with content creation and organization. We often use Teams and the standard suite of creation programs (Excel, Word, etc.).
  • Organization
  • Team collaboration
  • Content creation
  • Training on how to take advantage of all it can do
  • A simpler design in some apps
If you take the time to learn what Microsoft 365 can do, you will find that it is incredible for team organization and collaboration. I find the file-sharing a little cumbersome compared to something like Dropbox. But M365 integrates perfectly with it if you'd prefer to do that. So many people use Word or Excel but are not taking advantage of all that M365 can do. It is VERY a powerful suite of programs!
Luci Fortune | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
File sharing, Teams collaboration, meetings, file management and storage, email, calendar, etc. We use it across our entire organization on both Macs and PCs. It allows us to have virtual meetings, contact co-workers at any time via their cell since they have the Teams app on their phone. We use it to share files between groups and people, collaborate on said files, store files for later retrieval.
  • File sharing and storage with OneDrive.
  • Collaboration using Teams.
  • Access to all apps from one portal.
  • OneDrive doesn't work on Macs (at least not ours).
  • I can't get OneDrive to work on my iPhone.
  • More functionality with Teams meetings from a mobile device.
It's great for enterprise use across an organization because you can easily collaborate via Teams meetings, calls, file sharing, and email. We've used the Teams meetings in very large groups (more than 100 people) and in very small groups and it works great in all instances. I like having the ability to mute someone else when their background sound is distracting. I struggle at times to save my files to OneDrive. I work with very large graphics files that include folders and lots of assets. Sometimes I am unable to upload all my files at once. There are also times I try to download files and get errors when I try to unpack the zip file so I have to redownload it.
Rachel Davison Ballow, aPHR | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Our whole organization (less [than] one department with field employees) currently uses Microsoft 365 as our main way of communication through Outlook and Teams. We also utilize Calendar, Tasks, OneDrive, SharePoint, Yammer, and of course Word, Excel, and PowerPoint. We especially love Teams because of the ease of use and the screen-sharing feature. We also love the OneDrive because it makes it easy to work from home or the office, and we can share folders/files and it allows real-time updates.
  • Teams is so handy. We love the screen-share feature!
  • I love the fact that we can use apps or the online version - it's so versatile.
  • Being able to access all our files/folders remotely through OneDrive has been a life-saver.
  • Using the online version of Calendar, I'm not able to update only certain individuals on an event. It would be nice to remove someone and only notify them, versus everyone getting a notification [as] the whole event changed.
  • I don't love how the online version is slightly different in functionality than the app versions. It makes it a little more difficult to seamlessly move between both.
  • Using the online version of Mail, some of the "Favorites" don't stay favorited. Also, I don't love that if you forward an email, it doesn't show up in your sent folder.
I think Microsoft 365 works really well for our company (roughly 175 employees, and all sorts of different departments/positions). We probably need to train some employees on all the features it offers, but those of us who work desk jobs tend to find and utilize the features well. It may not be well suited for really small companies, but then again, it might. It really depends on who is utilizing it - and it seems like there are many features that could be used for all sorts of companies.
Qamar Abbas | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Microsoft 365 is being used in our organization for a long time in almost all departments. It enables us to perform all office activities. It helps us in different ways, like sending emails, data presentations, making spreadsheets, and much more. It's a complete package, which can be accessed from anywhere to perform our role while working in groups.
  • Its spreadsheets really helped us in organizing our maintenance work.
  • Drafting letters and memos made easy by Microsoft 365.
  • It has a fabulous slides pattern to to make our data presentable in meetings.
  • Microsoft 365 features should be more convenient in offline mode also.
  • Its spreadsheets are difficult to use properly for new users, there must be some visual tutorials to make it more easy to use.
  • PowerPoint takes more time in uploading images or videos in slides, it should be easier.
Microsoft 365 is a much-needed tool for every organization. It speeds up the overall working speed of the organization. It is well suited for almost every organization, and less suited for some of those organizations, who are concentrating more on paperwork and do not complete their projects working in groups.
Score 8 out of 10
Vetted Review
Verified User
Review Source
It is used across the department. It has been used for document sharing, storage, collaboration and project tracking.
  • Task tracking using SharePoint list
  • SharePoint site for document sharing
  • Shared Drive on SharePoint
  • SharePoint list entry can be more user friendly
  • MS forms is limited in data entry type
  • Mobile app for MS forms
  • Planner, MS list, ToDo should be integrated
It is super easy for the communication in the organisation. However, it might not be suitable to share with external organisation due to the privacy settings.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Microsoft 365 is useful across our entire organization. The cloud connectivity and interpersonal communication is invaluable. Coupled with our other practice management software, Microsoft 365 is one of the backbones of our office. We also appreciate that it's HIPAA compliant, provides calendar functions, note taking, spreadsheet functions, etc. It has everything required to run a business.
  • cloud storage
  • interoffice communication
  • sharepoint
  • file sharing
  • word document
  • excel/budgeting spreadsheets
  • syncing
  • user interface navigation - harder for my nonproficient staff to use
It's great for any business that depends on communication between staff. Even in smaller businesses, it's very useful for accounting, writing letters, storing useful files, HIPAA compliance, and writing emails. The user interface can take a little while to get used to and there is room for improvement there. Highly recommended over Gsuite.
Score 7 out of 10
Vetted Review
Verified User
Review Source
I used Microsoft 365 in the day to day operations of my business. Creating documents, spreadsheets, and slide decks. The problem it addresses is the need to create documents that are easy to share with a wide number of people and, in my experience, more people have programs installed that can open Office documents than any other similar software. I choose Microsoft 365 specifically for this reason.
  • Word processing
  • Slide deck presentations
  • Spreadsheets
  • A one time license fee that includes ongoing support for the product
  • An easier way to opt out of the pop up that asks if you want to save a document to the cloud
  • A wider variety of available fonts would be fantastic
If you are going to be sending a lot of documents to clients, or presenting at conferences that use a projection set up developed in the stone age, Microsoft 365 will make life a lot easier. It's also a great choice for many B2B scenarios, as very many larger corporate entities use Office almost by default. If you're running a larger team, Office is a good choice, too, as most people have experience using this software, so onboarding takes less time.
Tim McCafferty, MBA, MSL | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Microsoft 365 enterprise-wide for reports, PowerPoint for training, email, contracts, documents, etc. Everything is highly intuitive and easy to use, [and] offers more functions than we need. One aspect of this product that needs serious work by the developer(s) is the Outlook email function. It is cumbersome and applies "rules" inconsistently. I frequently find valid email in my junk folder, after I created a rule for that originator (multiple times, actually). I occasionally find junk email in my inbox. Google's and Yahoo's algorithms are excellent at separating valid and junk email. That is the only complaint about the product. The support.... different story. Microsoft continues to use the pandemic as the excuse for poor customer service ("during these difficult times"). Funny how other companies of similar size and stature have rebounded and found a work-around to the COVID issues.
  • Document creation and editing.
  • Excel is highly intuitive and the Help function actually has helpful hints (for a change).
  • PowerPoint remains the dominant delivery method - also highly intuitive with new graphic options.
  • Outlook email - see previous comments about junk mail rules.
  • Customer service needs serious leadership.
[See Product Usage section]

Microsoft 365 is excellent for small and large companies, desktop document manipulation, PowerPoint and database management.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We are using Microsoft 365 cloud edition in our organization along with some native applications like Outlook, Excel, Word and PowerPoint installed on the systems of the employees. Microsoft 365 is an incredibly great solution for performing most of the routine work for any type of organization, as we get the best email service in form of Microsoft outlook and a wonderful collaboration solution in form of Microsoft OneDrive and SharePoint. Other applications like Word, Excel, PowerPoint, and OneNote are almost the fundamental requirements of any professional in today's world. Microsoft 365 has solved all of our basic work-life issues and being able to use the applications in the cloud, we can access our work on the go from anywhere without any problems. As Microsoft Teams is also part of our enterprise license of Microsoft 365, we can communicate and conduct team meetings virtually whenever needed. Microsoft 365 is available to use for all of the employees in the organization through the SSO facility.
  • Have all the necessary applications available under one bundle to perform most of the routine office work.
  • Availability of cloud version makes it accessible from anywhere and anytime without losing any continued working.
  • Best solutions for emailing and collaboration with the team.
  • Great data backup and collaborative working solutions through OneDrive for business.
  • Ease of use and SSO availability.
  • Pricing of enterprise license is high.
Microsoft 365 has everything available within its applications bundle to perform any type of routine job and has a lot of potentials to get the job done in a more perfect and easiest way. Applications available with the Microsoft 365 are equally useful for any person, organization, or business in multiple use cases. I would recommend everyone to must try Microsoft 365, if looking for a complete office solution.
Apurv Doshi | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Office 365 is used as a comprehensive suite for productivity enhancement and document sharing purposes. We use it across the organization. It solves document management and sharing-related complexities in an extremely easy and transparent way.
  • With help of Office 365 cloud version, all the Microsoft Office Products become available on the cloud where one can easily edit/create/delete the documents. These documents can make available at any place and time without carrying them on a computer.
  • Sharing documents becomes really easy and secure. Sharable links can be generated with different options like view only and editable. Also, you can opt to receive the email when the recipient opens the document.
  • Data Migration from one account to another account is transparent. Just issue the command and it will do the rest. Extremely important when a team member leaves the organization and you want to take the entire data backup into your drive.
  • Searching the document by name and even by content is possible. This makes it really cool when someone manages quite a number of documents.
  • Easy integration with Microsoft AD makes sure single credentials work across all the accounts. No hassle to integrate other federated identity providers.
  • The client version of Word, Excel, and PowerPoint tries to take a backup of each change on the cloud. This makes the performance a little sluggish specifically internet connectivity is intermittent.
  • Consumes more memory on MAC OS and slower as compare to Windows version.
  • It comes with an entire suite which helps to create the ecosystem and makes integration really simple.
  • The support for MDM integration is also really good and comes with a lot of configurability options to make sure enterprise-grade security
  • Federated Identity makes sure Single Sign ON and helps achieve uniform credentials across the organization.
  • Excellent support for iOS and Android devices.
James Bishop | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Our whole organization uses Microsoft 365. It's a huge benefit to all our teams. Not only does it provide the basics of word processing, datasheets, and email organization, but it also has solved our need for an intranet through Sharepoint and digital group communication through Teams. Microsoft 365 has been invaluable to the success of our organization.
  • Word Processing
  • Data Sheets
  • Email Organization
  • Intranet
  • Video Conferencing
  • Video Conferencing Limited Features
  • App Syncing Across Mac & PC
  • Better Template Implementation Across Apps
Microsoft Office has been a staple of most organizations since I was a child. Microsoft 365 is the maturation of that suite and it shows. It's best for anyone who has any need to produce documents, stay organized or communicate with anyone, ever. I really can't think of a situation that isn't beneficial - even for families helping their children through school, single individuals looking to stay connected with loved ones far away (through Teams)... the uses are just shy of infinite.
August 13, 2021

It's a necessary evil

Genie Huff-Forkner | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
Microsoft tools are by far the most used and recognized tools for word processing and email management. Microsoft Outlook is the tool we use most. It easily streamlines handling multiple mailboxes/addresses and seamlessly allows for us to address mail from a multitude of addresses based on the response needed.
  • Broadly recognized
  • Ease of use
  • Good mobile interface
  • I'd like to be able to add categories to items on my calendar
  • A wider variety of templates for both Word, PowerPoint, and Publisher
  • It would be AMAZING if One Note opened inside of Outlook instead of as separate application.
To be honest Microsoft tools have become a necessary evil. There is not an alternative available that compares. I'm still a bit old school and prefer stand alone installations versus cloud solutions. I have yet to find a comparable alternative for PC or Android. My clients have expressed some frustrations when their web based email applications were converted to Office 365 without being given options, some felt it was forced on them.