Microsoft 365

Microsoft 365
Formerly Office 365

Customer Verified
Top Rated
About TrustRadius Scoring
Score 8.8 out of 100
Top Rated
Microsoft 365

Overview

Recent Reviews

M365 Product Review

10 out of 10
December 16, 2021
We utilize M365 across our entire organization in a hybrid environment. We chose M365 initially for the licensing structure and cost …
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24/7 - 365

10 out of 10
November 30, 2021
Microsoft 365 is used by all employees on a daily basis for everyday stuff. We all have Outlook emails, share files with OneDrive and …
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Awards

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Reviewer Pros & Cons

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Pricing

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Business Basic

$5.00

Cloud
Per User Per Month

Individual

$5.84

Cloud
*Per Month

Business - Apps

$8.25

Cloud
Per User Per Month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is Microsoft 365?

Microsoft 365 (formerly Office 365) is more than just Word, Excel, PowerPoint, and Outlook. It provides business-class email, online storage, and teamwork solutions that users can access from anywhere.

The vendor says key benefits include:
  • Bring teams and resources together with solutions like Microsoft Teams and Skype for Business that make working together more productive and enjoyable regardless of where participants are located.
  • Easily implement security and privacy controls to help protect business data and devices against malicious threats and help you meet your compliance obligations.
  • Automatic updates ensure your employees will always have the latest features and security updates.

Microsoft 365 Competitors

Microsoft 365 Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

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Frequently Asked Questions

What is Microsoft 365?

Microsoft 365 (formerly Office 365) is a Microsoft Cloud subscription service that includes Microsoft Office products (Word, Excel, PowerPoint, OneNote, Outlook, Publisher, and Access). The software can be installed across multiple devices and ensures that users always have the most up-to-date version of the included Office applications.

What are Microsoft 365's top competitors?

Google Workspace are common alternatives for Microsoft 365.

What is Microsoft 365's best feature?

Reviewers rate Usability highest, with a score of 8.9.

Who uses Microsoft 365?

The most common users of Microsoft 365 are from Mid-sized Companies (51-1,000 employees) and the Information Technology & Services industry.

Reviews and Ratings

 (4051)

Ratings

Reviews

(1-25 of 238)
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Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Access your documents and be able to edit from anywhere you can get online.
  • Ability to create one thing and use it in multiple places, e.g. create a spreadsheet and use it as a table.
  • [Integrated] spell-check [and others] to make it seem I'm smarter than I am.
  • [Online] limitations - so I can't use it everywhere.
  • Not the most intuitive to use - unless you've had a lot of experience, it's not easy to figure out how to do things. Need to know a lot of vocabulary to be able to use the help feature to find out the steps needed.
  • Slight differences between platforms can be annoying.
Ben Tarney | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Quick and Easy updates
  • Easier back end management of users and licenses
  • Infrastructure cost have gone down
  • Learning curve in going to the cloud
  • Training users the email might be a little slower with the internet hop was initially troublesome but has since improved
  • Online versions of products could use some improvement as users expect full functionality but isn't always there
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Handle large CSV files gracefully.
  • The formattin of the files are not lost between different Office versions.
  • Works perfectly on a MacOS computer.
  • While using it on MacOS, the UI is not as good as it looks on Windows.
  • On MacOS, it is not integrated with OneDrive.
  • The updates may not work sometimes on MacOS.
Kelly Turner | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Brand recognition (who hasn't heard of Microsoft?)
  • Word and Excel are the industry standard by far
  • Microsoft skills learned with one organization are very portable
  • Secure/Encrypted emails between two Microsoft 365 tenants are often problematic for us
  • I often wish they'd focus on fewer things and do them better than trying to be everything to everyone
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Email Managment with Exchange technology
  • Centralize very useful business apps
  • Microsoft Teams
  • OneDrive share technology
  • Too many management consoles (old, news..)
  • Too many ways for manage resources (messy)
  • Microsoft Teams behavior (Temporaly files managment)
  • Microsoft Teams performance software
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • keeps me extremely organized. It is so easy to link calendars, emails, and documents.
  • keeps me well connected. It is so easy to send a quick message on teams or send an email to a group (for example, my particular team within the company).
  • easy to use. Everything is straightforward, making it easy to find an answer to a question. There is even a search option to figure out how to do something within Microsoft.
  • Sometimes, when I try to attach a document to an email, it says it doesn't exist. I only know how to fix this by resaving the document. It is frustrating since the document obviously does exist.
  • My email freezes sometimes when I try to send an email to a lot of people. This is also frustrating because I have to reset my whole work computer.
  • Important emails keep going into [the] trash, even though I have emailed a lot with the sender. I sent an urgent email, got a response, and didn't notice for 4 hours because it was in my trash. It made the urgent matter much more stressful.
December 16, 2021

M365 Product Review

Gil Morris | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Email
  • Deployment
  • Licensing
  • Cost
  • Administration
  • Teams stability issues
  • Handling third-party email security vendors (ex. Trustifi, etc.)
  • Work with more vendors for third-party integrations
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Excel is an excellent spreadsheet that can handle challenging inputs and formulas.
  • Word has always been my go-to for creating complex documents where formatting makes sense.
  • The publisher makes simple graphic design easy with intuitive formats that can be easily learned.
  • I wish it was a little simpler to integrate things from one Microsoft Feature into another one. Perhaps I just don't know the tricks for that yet...after all these years of using it.
  • I didn't like how it defaulted to saving the document automatically with changes, like Google Docs, but it seems that has now changed, and is better now.
  • Generally, I really like how the suite works as is.
Aurpa Fiza | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Microsoft 365 makes managing user mailboxes and policies a breeze, and its spreadsheets helped us organize our maintenance work.
  • Microsoft 365 makes it simple to draft letters and memos, and the account security features work well.
  • Our data is presented in a beautiful slideshow that integrates seamlessly with the rest of our Windows PCs and seamlessly integrates with word.
  • Some applications are bulky, and communication between office and non-office applications is always desired.
  • Relatively little has changed at work. Incorporating a Python scripting tool with Excel could be helpful as most people want to add custom code.
  • There is a problem with licensing clarity and the constant shifting of where things are, hiding existing functions in new locations.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Excel Reports
  • Office letters and Correspondence
  • All Email
  • General Company Forms & Templets
  • Some of the advanced features can be hard to access or find
  • Spacing of text in Word can be tricky. Won't let you edit.
  • In Outlook; labeling a spam email as "junk" does not stop the sender from sending. Fills up the junk folder.
November 30, 2021

24/7 - 365

Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Emails/Calendar organize your emails, color coat them, turn them into tasks with follow-up dates, etc. Outlook calendar is life.
  • Being able to access your files online is very useful for live editing and sharing thoughts with teammates who may be across the ocean similar to Google Docs.
  • Interoperability between teams and OneDrive, PowerPoint, Word, Excel.
  • Specifically on Teams, while video calling you should be able to draw on the shared screen like Zoom. Not a whiteboard, just a live drawing over the screen.
  • We have noticed that Sharepoint has a max capacity so every so often we need to clear out our old presentations and stuff to make room for the new ones. The process to do this could be inside of teams themselves rather than going to a web browser.
  • PowerPoint in both the browser app and the installed app - wish you could crop and resize images AND THEN re-link an updated image and it would save your cropping/resizing like in Adobe InDesign.
  • Wish the "Categories" you can assign in Outlook emails (which include color coatings) would show up in the phone app.
  • Wish the "Categories" you can assign in Outlook emails (which include color coatings) could have unlimited color selections and custom hotkey binds.
November 24, 2021

Industry Standard

Score 8 out of 10
Vetted Review
Verified User
Review Source
  • File sharing
  • Email
  • Data processing
  • Not friendly with google products
  • Teams calling can be iffy
  • Some pieces require formal training (not all intuitive)
November 24, 2021

Great software

Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Makes it easy to use email.
  • Create complicated spreadsheets easily.
  • Coordinate word documents among employees easily.
  • My number 1 complaint is that on Excel it would be nice to be able to add and/or replace certain number formats to the ribbon.
  • On Outlook it should be easier to add/subtract people from the auto-fill when sending emails.
  • The paragraph settings on word can be improved.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • The email solution is easy to manage for both onboarding and off boarding
  • Teams are amazing for messaging, video calling, screen sharing, and overall City collaboration.
  • Sharepoint takes a little bit to learn but is a well constructed product
  • Most issues I have found steam from security management and the multitude of selections
  • When you make a change to the user rights to SharePoint it sends them an email which makes testing difficult.
  • There are not enough how to documents or videos.
Afia Tamanna | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • It is a cloud-based platform that does not require installation and is widely recognized. Users can log in via a browser or through a native application.
  • Usability and convenience with Microsoft 365 provide a great cloud solution that makes it accessible to access our content on any device.
  • It is easy to create documents for team meetings using Microsoft 365 because it integrates with all other Microsoft solutions I use.
  • An ever-expanding spreadsheet program, Excel has become more than just a way to organize and analyze data.
  • Presentations quickly turned into videos or shareable documents using PowerPoint’s built-in accessibility reviewer and tips.
  • It isn't easy to read white on white menus. I'd like to have more contrast, but I'm having trouble saving.
  • There is a limited ability to ask questions in Microsoft Forms, and the help sections are frequently tricky to locate.
  • It's not fun to use; there are a lot of glitches. It's not something that interests me.
  • Not all features are available in the web version. But still it is a good thing.