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Microsoft 365

Microsoft 365
Formerly Office 365

Overview

What is Microsoft 365?

Microsoft 365 (formerly Office 365) is a Microsoft Cloud subscription service that includes Microsoft Office products (Word, Excel, PowerPoint, OneNote, Outlook, Publisher, and Access). The software can be installed across multiple devices and ensures that users always have the most…

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Recent Reviews

Microsoft 365 - Good and easy

8 out of 10
March 30, 2024
I daily use several applications inside the Microsoft 365 suite. I use Outlook as a desk application to manage emails. Despite of the most …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Business Basic

$5.00

Cloud
Per User Per Month

Individual

$5.84

Cloud
*Per Month

Business - Apps

$8.25

Cloud
Per User Per Month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is Microsoft 365?

Microsoft 365 (formerly Office 365) is more than just Word, Excel, PowerPoint, and Outlook. It provides business-class email, online storage, and teamwork solutions that users can access from anywhere.

The vendor says key benefits include:
  • Bring teams and resources together with solutions like Microsoft Teams and Skype for Business that make working together more productive and enjoyable regardless of where participants are located.
  • Easily implement security and privacy controls to help protect business data and devices against malicious threats and help you meet your compliance obligations.
  • Automatic updates ensure your employees will always have the latest features and security updates.

Microsoft 365 Video

When you need to write a document, crunch numbers on a spreadsheet, or work up a presentation - office suite software is your solution. Apache OpenOffice offers free word processing, spreadsheet, or any other office needs and here we compare it to Microsoft Office 365 and it's Word, Excel, and more.

Microsoft 365 Competitors

Microsoft 365 Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Microsoft 365 (formerly Office 365) is a Microsoft Cloud subscription service that includes Microsoft Office products (Word, Excel, PowerPoint, OneNote, Outlook, Publisher, and Access). The software can be installed across multiple devices and ensures that users always have the most up-to-date version of the included Office applications.

Google Workspace and Microsoft 365 are common alternatives for Microsoft 365.

Reviewers rate Support Rating highest, with a score of 8.9.

The most common users of Microsoft 365 are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(6407)

Attribute Ratings

Reviews

(1-5 of 5)
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Score 9 out of 10
Vetted Review
Verified User
Incentivized
Previously in our company we used a POP3 mail service based on Web Hosting, due to the growth of our company and the need to centralize services and facilitate communication between our workers, we decided to migrate our email to Microsoft 365. This has been the first step of many, since our medium-term goal is to migrate our infrastructure to the cloud and thus use more and more services such as OneDrive and SharePoint as well as their different Apps to manage our business. One of them, which has made communication much easier for us and has completely changed us, has been Microsoft Teams.
  • Email Managment with Exchange technology
  • Centralize very useful business apps
  • Microsoft Teams
  • OneDrive share technology
  • Too many management consoles (old, news..)
  • Too many ways for manage resources (messy)
  • Microsoft Teams behavior (Temporaly files managment)
  • Microsoft Teams performance software
I think that most of the scenarios are recommended for the use of Microsoft 365 as long as the company that wants to incorporate it is not a very small company, I think that from 50 workers it can already be interesting for management, organization and development. of the company's activities. However, if a company has less than 50 workers, the cost, development and implementation of Microsoft 365 may not be as interesting or at least not take advantage of all its features.
  • Email with Outlook
  • Microsoft Teams
  • Microsoft One Drive
  • In a near future: Sharepoint in replacement of our File Server
  • better comunication between departments and users
  • better email tracking and managment
  • greater transparency of costs
  • cost management easier to manage
200
They are commonly used by all departments.
2
Windows system administrator with knowledge of Microsoft 365
  • Communication
  • Files Sharing and Managment
  • improve the communication of all teams
  • as a file manager replacing our File Server
we are very happy with Microsoft 365 and will be using it for years to come
Yes
POP3 Email Manager in a Web Hosting page. (Nominalia.com)
  • Product Features
  • Product Usability
  • Product Reputation
I wouldn't change it, I think we made the right decision
  • Implemented in-house
  • Third-party professional services
Altair Networks and later Softeng
No
Change management was a big part of the implementation and was well-handled
  • Since we were in an email with pop3, the main problem was migrating all the accounts and emails from that technology to Microsoft 365 technology
No
In the past, at the beginning, we had some incidents/doubts that were resolved very quickly and efficiently
We do not buy it because we have a provider that gives us incidents and offers us premium support included in the purchase of licenses (Softeng)
No
We have never needed direct support from Microsoft as we have requested it from our licensing provider.
I think it is a tool that with some training the user can handle without any problem.
  • Outlook email managment
  • Microsoft Teams communication
  • Microsoft Teams (Teams Managment)
  • Microsoft One Drive (Correct Share Permissions)
Yes
We only use Microsoft Teams, One Drive and Outlook apps and we are very happy with their functionality.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use one or more programs included with Microsoft 365 almost every day. I make extensive use of Outlook for emails, Excel for spreadsheets, and Word for preparing the text of reports. I have a forensic accounting practice and have to frequently prepare memos and or reports. A typical report contains a series of Excel spreadsheets that I call schedules and a text that explains in detail the schedules and my findings regarding certain analyses that I conduct. I can easily convert both the text of a report and the schedules into PDF form directly without scanning, and then add information to the PDF such as consecutive page numbers and paste an actual image of my signature into the PDF. This allows me to complete a report directly from my computer without scanning anything. I have issued reports when I am out of town including foreign countries. All I need is access to the internet. I also use PowerPoint to make certain presentations and often prepare graphs to explain complex findings in court. Having Microsoft 365 facilitates these tasks with ease. For example, sometimes in the text of a report, I describe certain findings and include a copy of a graph directly in the Word file. While I prepare the graph using Excel, I can copy and paste the graph from Excel into Word. It really produces a very professional-looking product. For me, Microsoft 365 is an absolute necessity.
  • Easy to link Excel information into Word.
  • In Excel, linking of cells makes it easy to do analysis that when changed, updates everything.
  • Excel is very powerful. You can use it to sort data and create really professional-looking schedules for reports and presentations.
  • Excel makes creating graphs really easy. Great for explaining financial concepts to individuals with limited financial backgrounds.
  • Excel has some really powerful tools, such as rounding of results of computations, using at if formulas to analyze certain data and the grouping function which can help make a really complex schedule simpler by hiding certain rows and or columns.
  • Many programs that contain databases of information can export reports directly into Excel eliminating the need for data entry.
  • I like the editor function in Word, which helps one create better reports. It picks up errors such as punctuation and makes suggestions for better use of words.
  • I would like to see the editor function that Word has included in Excel.
Microsoft 365 is well suited if one has to prepare memos and or reports. Excel is very useful for analyzing data and creating exhibits that explain and help one manage their business. Outlook is great for keeping your calendar and managing your emails. PowerPoint is great for making professional presentations of various kinds.
  • Preparing analysis of data using Excel.
  • Preparing texts for reports using Word.
  • Keeping colander using Outlook.
  • Managing emails using Outlook.
  • As far as I am concerned, Microsoft 365 makes it possible for me to conduct business [at] such a small cost. It [saves] me hours of time.
I am not aware of another product that has all of the features of Microsoft 365.
1
I use Microsoft 365 every working day for managing emails and my calendar, to prepare various types of financial analysis using Excel, preparing written reports using both Excel and Word, and preparing charts using PowerPoint.
I use Dell Computer for tech support.
  • Managing emails and my calendar.
  • Preparing various types of financial analysis using Excel.
  • Preparing reports using both Excel and Word.
  • Preparing presentations using PowerPoint.
  • Keeping track of my time and Expenses for billings to clients using Excel.
  • Using Excel, I developed a system to keep track of my time billable to clients. I also use Excel to keep track of my expenses billable to clients.
  • Using Excel, I keep track of my other expenses for tax purposes. I have developed a system for going through my credit cards and identifying business charges on my credit cards and reimbursing myself for them.
  • I have taught certain courses and made presentations in slide show formats for that purpose.
  • I am considering using Excel to keep track of business deadlines.
I use the product almost every day. Not sure how I would be able to operate without it.
No
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
I have used this product and it's former versions for as long as I can remember.
Not sure I have any suggestions at the moment.
  • Implemented in-house
Yes
I worked with Dell to set up Microsoft 365. They provide me the entire suite and provide me email hosting and backup services. I first set up email, contacts, and my calendar. Then, I started using Excel and Word and later PowerPoint.
Change management was minimal
  • Migrating my old Pop email system to the new online linked system.
Everything works and I use it all the time.
I have used online FAQ and articles or done searches online for explanations on how to use certain functions. There are good resources available online. I have never had to contact Microsoft and talk to them live.
No. I have never needed to contact them.
No
No
It seems to me to be such a useful and necessary tool in my business.
  • Cell linking in Excel.
  • Keeping tract of my Calendar.
  • Managing emails.
  • Certain advanced functions in Excel such as nested at if statements.
Yes
It works well for emails. For some reason, if I set up an appointment in Outlook on my phone, that does not link to my computer. If I set it up on my computer, it links to my cell phone instantly. I have not tried this issue lately. It may be an issue caused by how my set-up on my computer has been done.

I also read Word and Excel attachments on my phone, but due to the screen size, I sometimes wait until I am at my computer.
Shalindra Singh | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It is being used by the whole Organization to the fullest. We use all features of 365 including SharePoint. We use 365 for email, Tasks management, OneDrive for storage, Skype for Business for internal calls, share points for many other things.
  • Integrated applications - apps like emails, Skype, OneDrive and Groups, and Tasks are integrated and can be very well shared with the team.
  • Support to open all document online, like Word, Excel, PPT, etc, and save them on OneDrive without needing to save them in your system.
  • I use new apps a lot like the planner, groups, and TODO. It made life a lot easier.
  • Skype for Business requires little improvement to do collaboration better. We use zoom since SfB is not user-friendly.
  • TODO should be integrated with Outlook.
I do not know at this moment where Office 365 may not be suited. It is a great tool and does the job Pretty well for most of our requirements as I mentioned above. Office 365 is a leader in emails and office documents and, with the addition of cool features like a planner, group, Todo, etc, it becomes better.
  • We compared Office 365 with other competitors and found it better both in features and overall ROI.
  • I would recommend that MS should simplify Project and SharePoint licenses.
We used other cloud e-mail provider but then we have to pay separately for office documents like Word, Excel, PPT, and Project. We compared the ROI and features and hence we selected Office 365.
Yes
Gmail
  • Price
  • Product Features
  • Product Usability
  • Prior Experience with the Product
A combined deal for emails and office documents.
I will choose office 365 only
January 15, 2018

Frustrated researcher

Score 9 out of 10
Vetted Review
Verified User
It’s been used across all the university campus for data, students, email, cloud. The big problem right now is that for some reason the system crashed and the professors, students, and research scientists are locked out and they can't access email or the office suite.
  • It's very easy to use, you signed in at the university account and use off IU cd 365 for W-2, grades, classes
  • You can access everything from the cloud and download it
  • Perfect for universities: cloud Services are a redundancy.
  • Microsoft Office Onenote is tricky for People not that Used to Technologies.
  • Easier interface for all products
Business. Universities, Self Employed Consultants, research.
  • We emigrated from in site to the cloud and Office.
  • Crashes occasionally
  • Now with the hurricane Maria, some professors can’t use the cloud.
  • Redundancy and other sites due to disasters.
Price, support, applications, cloud services
Yes
Dell, Blackboard IBM
  • Product Usability
I need a program to be easily integrated across campuses, integration of administration activities and notices.
Redundancy and natural disasters impact
Michael J Mandeville | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We moved all faculty and staff to Office 365 as our main email communication/collaboration platform several years ago. We had previously been using Novell Groupwise as our email platform. This past year, we moved our students from the Google Gmail environment in to Office 365 for their email as well. We adopted Office 365 primarily as an email platform, but it is also being used as a singular point of communication/collaboration for calendar and collaboration through Office 365 Groups and OneDrive for Business.
  • Communication - Outlook is an excellent email platform, and Outlook on the Web is almost as full-featured as the desktop client version
  • File Storage - OneDrive is the best cloud storage service I have used and makes everything feel seemless and integrated between computers. When logging in to a workstation with Active Directory, all my files appear in the "Recent Documents" list even if I've never logged on to that particular workstation in the past
  • Cloud-based Software - the online versions of Word, Excel, and PowerPoint are very full-featured, though not as fully featured as the desktop versions, basic edits are simple to do quickly and everything is saved instantly to OneDrive.
  • Evergreen Environment - Office 365 is constantly updating and changing, providing new services, apps, and improvements
  • The constant changes and updates are mostly excellent, but there are occasional interface changes that are a bit jarring when you first bump in to them without warning. For users who are used to all updates coming through the IT department, it can be disconcerting when the IT department is as new to a product as they are - they expect us to know all the ins-and-outs and be able to fix/edit/resolve/change every little part of a product we are mostly hands-off with.
  • Not necessarily a con, but syncing via OneDrive is a difficult concept to explain and it's difficult for users to comprehend. It has gotten MUCH better with the new Sync client, and I look forward to the day there is no difference between "OneDrive" and "OneDrive for Business" and the unified sync client is the default sync client. The new sync client offers selective sync, so you can choose what to cache locally to your hard drive. The old OneDrive for Business sync client caches all files to the local hard drive. What's the point of "cloud" storage if it's all going to copy locally to your hard drive anyway? It's getting better, but it had given many headaches and confusion when trying to explain how cloud storage works to a community that doesn't comprehend that storing files on the cloud is more secure than storing files locally.
  • Microsoft's naming schemas are not very end-user friendly. Outlook (enterprise) vs Outlook.com (personal) confuses users. Microsoft (personal) Account vs Office 365 (work or school) Account. OneDrive (personal) vs. OneDrive for Business (enterprise). Skype vs Skype for Business - it's just confusing. And that doesn't even count the apps with names like "Sharepoint" that shows up everywhere and confuses users, or super-generic names like "Groups" and "Teams" that are difficult to talk about and share names with some basic functionality. An Office 365 Group is different than an Outlook Contact Group, but good luck explaining that to the person who is clicking on the wrong button.
  • There have been times a product rolls out that isn't yet ready for prime-time, and we end up spinning on it for weeks until Microsoft makes improvements. It's hard to trust every new app when there are always a couple little things that don't work. Also, there are some services we tried adopting but they fell by the wayside and Microsoft doesn't seem to be developing them any more (Yammer for example), so it can be difficult as an organization to decide on a product to use when something might be coming from Microsoft that would fill the need.
Office 365 is perfect for bigger or smaller businesses that can afford the subscription. Looking specifically at education, Office 365 is perfect for higher education as we're working as a business unit and many students will graduate and end up working at organizations using Office. Microsoft also offers security meeting our FERPA and HIPPA and PCI needs, where Google is a bit murky on some of it's data security language. I would see Google Appe/Google for Business being an excellent option for small business, elementary and secondary education. For larger organizations and higher education, Office 365 is the ideal.
  • Office 365 has met all of our needs and given us the ability to scale to future goals and needs much easier than with our previous systems
  • There is much less overhead and administrative work in Office 365 that needs to occur - this can be both a positive and a negative of course, but we have seen many benefits
  • When helping users, it's nice to be able to Google search a solution since so many others are working with Office 365 as well. This far surpasses our previous email/communication system as it was mainly in-house and we could never find support help elsewhere. Office 365 has many tips and tricks out there.
  • Google Apps, Novell Groupwise and Google Gmail
Google Apps made famous real-time collaborative editing in Google Docs. Now that Office 365 offers Word Online, there is no competition. Google Apps have always been "Microsoft Office-Lite" products, giving very basic functionality. With Office Online apps, it's hard not to see the benefits of using Excel or Word or PowerPoint online and offline. Anyone who has ever had to use Google Sheets to do Excel functionality knows why Excel is better - the Office suite is unparalleled.
Google Drive works great for personal use, and the syncing (when you opt-in to syncing) is very transparent. OneDrive handles file syncing better, but Microsoft also knows its strength is in the full offline Office apps so it encourages OneDrive integration with the "local" apps, whereas Google struggles even when using "offline" versions.
Comparing Gmail and Outlook is difficult. I love Gmail for my personal email and it has many benefits. I love Outlook for my work email and it too has many benefits. Google Calendar has pluses and minuses, Outlook's calendaring has pluses and minuses. For our organization, when it came to selecting a product for email, we needed something that was scalable for the entire organization. If we would have gone to Gmail, we would have had to support multiple offline clients for our faculty and staff users. With Office 365, we have Outlook 2016 on Mac, on PC, and the Outlook app on mobile. It makes support much easier.
Yes
Office 365 was primarily a replacement for our email/calendar system. We were using Novell Groupwise.
Groupwise had some great features, but for the most part it was on old and outdated system. It was mostly local, so there was little to no support for mobile and web access. Mac support was also sufficiently lacking, and Novell did not show any interest in improving their Mac client.
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
  • Vendor Reputation
  • Existing Relationship with the Vendor
  • Positive Sales Experience with the Vendor
  • Third-party Reviews
We really wanted to be able to adopt an ecosystem, not just another application. The Office 365 ecosystem was already showing its strength and adaptability - along with its scalability - and that was probably the most driving factor. We were already using the Office suite as our main office productivity suite, so it was a natural jump.
I would have wanted to make the change quicker, and not try to transfer emails over to the new system. That ended up causing some issues in the long run. There were also many "how do I make Outlook work like Groupwise" questions. We had breakout sessions and trainings, but they weren't attended as well as they should have been and there were many specific usage case scenarios that weren't applicable to a majority of the whole.
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