Microsoft Defender for Endpoint (formerly Microsoft Defender ATP)

The first time I tried to onboard my macOS endpoints to MDE I struggled for quite a bit. I had to reach out to Microsoft's MDE support team. The tech was very helpful in walking me through the steps during a screen share session.

I gave it a 7 out of 10 as I feel that there is still a lot of room for improvement. I remember how back in the day the software was looked down upon because of it being an unreliable and inefficient antivirus. But, Microsoft has really put in the hard work and made it worthy for it to be comparable to all the other security services out there.

Overall support is really good for this product. Since it's a Microsoft product, you will get good support from a number of different resources, including knowledgebase articles on the web, support from Microsoft technicians, and documentation (which tends to very thorough). Also, there is a vast user support community for this product, so user support forums would also be another valuable channel to get help if needed. I don't envision too many people will have issues/problems with the product, as it tends to run good overall.

Every time I've had a question or a problem, I was able to get it addressed quickly. Microsoft has a huge database for ATP support, and it has contained 90% of what I have looked for. It was a lifesaver during initial setup.

MS ATP has great integration into the MS Product line but some 3rd party application throws false-positive results. For smaller deployments, MS ATP can be expensive compared to 3rd party providers. But overall the performance and detection have been great with MS ATP.