Powerful CRM and the Best Customer Engagement Microsoft Platform.
Excellent CRM solution which has all easy features and effective tracking capability. Integration of other various marketing tools is …
Microsoft Dynamics 365 Customer Insights
Microsoft Dynamics 365 Customer Insights
Microsoft Dynamics 365 Customer Insights
Starting at $1,500 per month
View PricingOverview
What is Microsoft Dynamics 365 Customer Insights?
Microsoft Dynamics 365 Customer Insights is a customer journey analytics tool, providing audience insights to unify customer data to generate AI-powered insights in real time, and understand customer behavior using digital and cross-channel analytics.
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Pricing
View all pricingDynamics 365 Customer Insights
from $1,500
Cloud
per tenant, per month (includes 100,000 profiles)
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://dynamics.microsoft.com/en…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Starting price (does not include set up fee)
- $1,500 per month
Product Details
- About
- Tech Details
What is Microsoft Dynamics 365 Customer Insights?
Microsoft Dynamics 365 Customer Insights is a customer journey analytics tool, providing audience insights to unify customer data to generate AI-powered insights in real time, and understand customer behavior using digital and cross-channel analytics.
Microsoft Dynamics 365 Customer Insights Video
Dynamics 365 Customer Insights unifies customer data and provides the insights to enable organizations to deliver personalized customer experiences. Discover the full potential of customer data with a self-service solution that intelligently transforms fragmented data into a c...
Show More Microsoft Dynamics 365 Customer Insights Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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Reviews and Ratings
(6)
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Excellent CRM solution which has all easy features and effective tracking capability. Integration of other various marketing tools is amazing and even the reports are easily made through the platform. This Microsoft platform scalability is nice the documentation options are also very useful and the platform page layout are the best and reliable lead management system.
- Reports preparation is amazing and faster.
- Invoice creating tool.
- Sales flow enhancement.
- Only setting the interface for the new user.
- Collecting insights across platforms for the beginner.
- Integration with some packages.
- Great customer activities tracking.
- Creating invoices is quick.
- Profitable marketing reports creation has improved.
January 06, 2022
Insightful and glamorous solution to Sales and Marketing.
It is the best to have for sales Marketing management. Sales in teams and task performance is enabled. Great in helping us search revenue potential stakeholders. Perfectly working with emails with better syncing. Creating a program for customer relationship and keeping customer interaction very well. Keeping better track on lead management.
- Maintenance of a good customer relationship.
- Getting new features from any source we need.
- Good reporting ways.
- Could work better on email campaigns if improved a bit.
- Making marketing easy.
- Much productive on comparison with other sales tools.
- Better in financial management.
Sometimes CRM systems aren't enough to house customer data. Between toggling through accounts and dashboards, it can be time-consuming to accurately view customer data. Well, this software does just this. It allows us to be efficient in viewing customer data, trends, and behavior. We can devote our time to other areas of business such as focusing on growing customer accounts and retaining them.
- Centralize customer data
- Help us understand client's behavior
- Efficient and reliable information
- More integration opportunities with different platforms.
- Better notifications if a customer is trending towards the [churning] phase of the customer journey.
- Ability to export reports. (Not sure if we had this feature).
- Overall customer awareness.
- More efficient work schedule.
- Ability to re-direct 10% of my day to growing and retaining accounts.
- Using customer data as talking points to new and potential customers.
I believe this is the only product I have used in this category. I've used different CRM platforms (Microsoft Dynamics, HubSpot, Salesforce); however, none of these stack up against Microsoft Dynamics 365 Customer Insights. Information in CRM is more informational than insightful and customer-driven. CRM [has] been used more to house client data and not in any reports that are beneficial.
November 25, 2021
Customer knowledge
Microsoft Dynamics helps the organization and the different temps [compile] all the data from [our] customers. Sometimes this data is difficult to share across the company with all the people interested. The tool organizes it and helps us [extract the most] relevant insights thanks to its dashboards. It would be very helpful for any team willing to have better knowledge of their customers.
- Customer behaviour in apps
- Compile and share customer data
- Create summaries and dashboard to extract insights
- Difficult to integrate with other microsoft tools
- Increase inowledge
- Avoid lose of information
Not sure if any other software had been evaluated