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Microsoft Dynamics 365 Customer Insights

Microsoft Dynamics 365 Customer Insights

Overview

What is Microsoft Dynamics 365 Customer Insights?

Microsoft Dynamics 365 Customer Insights is a customer journey analytics tool, providing audience insights to unify customer data to generate AI-powered insights in real time, and understand customer behavior using digital and cross-channel analytics.

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Recent Reviews

Customer knowledge

8 out of 10
November 25, 2021
Incentivized
Microsoft Dynamics helps the organization and the different temps [compile] all the data from [our] customers. Sometimes this data is …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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Dynamics 365 Customer Insights

from $1,500

Cloud
per tenant, per month (includes 100,000 profiles)

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://dynamics.microsoft.com/en…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $1,500 per month
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Product Demos

Microsoft dynamics 365 Customer Insights Demo

YouTube
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Product Details

What is Microsoft Dynamics 365 Customer Insights?

Microsoft Dynamics 365 Customer Insights Video

Dynamics 365 Customer Insights unifies customer data and provides the insights to enable organizations to deliver personalized customer experiences. Discover the full potential of customer data with a self-service solution that intelligently transforms fragmented data into a c...
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Microsoft Dynamics 365 Customer Insights Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(9)

Reviews

(1-2 of 2)
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November 25, 2021

Great customer data that saves you time and helps grow your business!

Verified User
Account Manager in Customer Service
Sports Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Sometimes CRM systems aren't enough to house customer data. Between toggling through accounts and dashboards, it can be time-consuming to accurately view customer data. Well, this software does just this. It allows us to be efficient in viewing customer data, trends, and behavior. We can devote our time to other areas of business such as focusing on growing customer accounts and retaining them.
Pros and Cons
  • Centralize customer data
  • Help us understand client's behavior
  • Efficient and reliable information
  • More integration opportunities with different platforms.
  • Better notifications if a customer is trending towards the [churning] phase of the customer journey.
  • Ability to export reports. (Not sure if we had this feature).
Likelihood to Recommend
I think it's well suited to help employees be efficient and devote time to other areas of the business. Having a platform that is power-packed with so much customer data is so helpful as an account manager. It allows me to understand how to approach customers based on their partnership and engagement levels.
Return on Investment
  • Overall customer awareness.
  • More efficient work schedule.
  • Ability to re-direct 10% of my day to growing and retaining accounts.
  • Using customer data as talking points to new and potential customers.
Alternatives Considered
I believe this is the only product I have used in this category. I've used different CRM platforms (Microsoft Dynamics, HubSpot, Salesforce); however, none of these stack up against Microsoft Dynamics 365 Customer Insights. Information in CRM is more informational than insightful and customer-driven. CRM [has] been used more to house client data and not in any reports that are beneficial.
Other Software Used
November 25, 2021

Customer knowledge

Verified User
Analyst in Marketing
Electrical & Electronic Manufacturing Company, 10,001+ employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Microsoft Dynamics helps the organization and the different temps [compile] all the data from [our] customers. Sometimes this data is difficult to share across the company with all the people interested. The tool organizes it and helps us [extract the most] relevant insights thanks to its dashboards. It would be very helpful for any team willing to have better knowledge of their customers.
Pros and Cons
  • Customer behaviour in apps
  • Compile and share customer data
  • Create summaries and dashboard to extract insights
  • Difficult to integrate with other microsoft tools
Likelihood to Recommend
Customer [behavior] in your company website or app
Return on Investment
  • Increase inowledge
  • Avoid lose of information
Alternatives Considered
Not sure if any other software had been evaluated
Other Software Used
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