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Microsoft Dynamics 365 Reviews

604 Ratings
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Score 7.9 out of 100
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Reviews (1-4 of 4)

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January 27, 2015

Raving Fan for Microsoft Dynamics

Todd Jankowski | TrustRadius Reviewer
Todd Jankowski
Score 10 out of 10
Vetted Review
Verified User
Review Source

Implementation Rating

10
I was hired as our CRM administrator on March 3. I had no prior knowledge or experience with Microsoft Dynamics. Initially we only used the lead, opportunity, contact and account entities. We have since added additional features----marketing automation, dashboards, goals and workflows.

It is so intuitive and easy to use that I learned the system, made all of our customizations, imported all of our contact and account information in just over three months. Training was rolled out to our sales team the second week of June. That is incredible.
Read Todd Jankowski's full review
January 30, 2015

I've used salesforce as well... still prefer MSCRM.

Sara Tsoodle | TrustRadius Reviewer
Sara Tsoodle
Score 10 out of 10
Vetted Review
Verified User
Review Source

Implementation Rating

9
We used a data warehouse to house our data, and our IT team and implementation vendor worked diligently ahead of time to construct idea implementation plans. Out of millions of records- we had less than a dozen errors, which is remarkable. My major insight is simply having a group of completely devoted individuals working towards your goal who fully understand the desired outcome. Focused resources for implementation season are critical to success.
Read Sara Tsoodle's full review

Microsoft Dynamics 365 Scorecard Summary

Likelihood to Recommend (604)
7.9
Likelihood to Renew (19)
7.9
Usability (10)
8.0
Support Rating (3)
9.0
Online Training (2)
7.5
Implementation Rating (4)
9.2

Feature Scorecard Summary

Sales Force Automation
7.9
Customer data management / contact management (62)
8.5
Workflow management (60)
7.8
Territory management (46)
7.9
Opportunity management (56)
8.5
Integration with email client (e.g., Outlook or Gmail) (59)
8.0
Contract management (47)
7.4
Quote & order management (43)
7.4
Interaction tracking (54)
7.9
Channel / partner relationship management (45)
7.9
Customer Service & Support
8.3
Case management (44)
8.6
Call center management (39)
7.9
Help desk management (43)
8.4
Marketing Automation
7.9
Lead management (55)
8.2
Email marketing (55)
7.6
CRM Project Management
8.0
Task management (52)
8.1
Billing and invoicing management (39)
8.1
Reporting (46)
7.7
CRM Reporting & Analytics
8.1
Forecasting (49)
7.9
Pipeline visualization (54)
8.5
Customizable reports (58)
7.8
Customization
8.1
Custom fields (59)
8.3
Custom objects (56)
8.1
Scripting environment (41)
8.1
API for custom integration (46)
8.0
Security
8.9
Single sign-on capability (49)
9.0
Role-based user permissions (50)
8.8
Social CRM
7.6
Social data (30)
7.5
Social engagement (31)
7.7
Integrations with 3rd-party Software
8.1
Marketing automation (50)
8.1
Compensation management (23)
8.1
Platform
7.1
Mobile access (41)
7.1

What is Microsoft Dynamics 365?

Microsoft Dynamics 365 (formerly called Microsoft Dynamics) CRM is a CRM system providing sales, marketing, and service (help desk) functionality. It is offered in two flavors: Online (competing directly with Salesforce) and on-premise.

The Microsoft Dynamics family of business applications includes other related products for ERP and retail management.
Categories:  Enterprise Resource Planning (ERP),  Customer Relationship Management (CRM)

Microsoft Dynamics 365 Features

Has featureComprehensive Solution for Sales, Service & Marketing
Has featureProductivity Through Seamless Integration with Office 365
Has featureAnalytics Through Seamless Integration with PowerBI

Microsoft Dynamics 365 Integrations

Microsoft Dynamics 365 Competitors

Microsoft Dynamics 365 Pricing

Starting Price: $44

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No

Microsoft Dynamics 365 Support Options

 Free VersionPaid Version
Phone
Email
Forum/Community
FAQ/Knowledgebase

Microsoft Dynamics 365 Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows
Mobile Application:Apple iOS, Android, Windows Phone
Supported Countries:global
Supported Languages: Over 40 languages