June 03, 2015
Read Chris Farias's full review
Likelihood to Renew
The efficiencies that Dynamics CRM brings gives us back at least 2 hours per week of time that used to be spent co-ordinating with others, looking for files and emails, and trying to figure out who said what when, and who did what and why. Put a $ value on each hour and it becomes a no-brainer decision. And the ability for the back office to respond quickly to a request from the field without playing phone tag, etc gives us a tremendous competitive advantage. Our business is all about customer service, and CRM helps us enhance that.