Microsoft Dynamics 365 Reviews

604 Ratings
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Score 7.9 out of 100

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January 06, 2020
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
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Usability

8
The application handles well in terms of maintaining your master data about customers and it provides you with the steps to form a lead to an actual order. Navigation is fairly easy and you can easily export data to Excel or call out a small graph if needed. The dashboard functionality provides some well-customized overviews for each business area so this a well-used tool for the business.
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July 14, 2019
Justin Pink | TrustRadius Reviewer
Score 9 out of 10
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Verified User
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Usability

10
The usability is easily adopted for users familiar with other Microsoft products. Dynamics 365 has several interfaces that cross over browsers and tablets. These multiple interfaces will be phased out and updated to a single unified interface eventually to provide the same usability across all devices. The backend configurations is slowly improving with the introduction of PowerApps compared to pre-D365 Online versions.
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August 30, 2019
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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Verified User
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Usability

9
Things can always be better, but the recent improvements with the Unified Interface have improved both the mobile version and the web application. And effectively making D365 CE customization, formerly known as XRM, part of the Power Platform as a model-driven PowerApp says a lot about the focus for Microsoft. They've vastly modernized the interface for customizers even in the last six months, and with CRM data now being the Common Data Service, this only goes to show that Microsoft will continue to focus on D365 CE functionality and make more and more usability improvements. Microsoft only continues to connect D365 CE to other tools, obviously PowerApps but Flow, SharePoint, Office 365 Groups, OneNote, and Power BI as well, for example, making the tools even more powerful than they are alone. They become both easier to use and can make solving real business problems easier as well.
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Feature Scorecard Summary

Customer data management / contact management (62)
8.5
Workflow management (60)
7.8
Territory management (46)
7.9
Opportunity management (56)
8.5
Integration with email client (e.g., Outlook or Gmail) (59)
8.0
Contract management (47)
7.4
Quote & order management (43)
7.4
Interaction tracking (54)
7.9
Channel / partner relationship management (45)
7.9
Case management (44)
8.6
Call center management (39)
7.9
Help desk management (43)
8.4
Lead management (55)
8.2
Email marketing (55)
7.6
Task management (52)
8.1
Billing and invoicing management (39)
8.1
Reporting (46)
7.7
Forecasting (49)
7.9
Pipeline visualization (54)
8.5
Customizable reports (58)
7.8
Custom fields (59)
8.3
Custom objects (56)
8.1
Scripting environment (41)
8.1
API for custom integration (46)
8.0
Single sign-on capability (49)
9.0
Role-based user permissions (50)
8.8
Social data (30)
7.5
Social engagement (31)
7.7
Marketing automation (50)
8.1
Compensation management (23)
8.1
Mobile access (41)
7.1

What is Microsoft Dynamics 365?

Microsoft Dynamics 365 (formerly called Microsoft Dynamics) CRM is a CRM system providing sales, marketing, and service (help desk) functionality. It is offered in two flavors: Online (competing directly with Salesforce) and on-premise.

The Microsoft Dynamics family of business applications includes other related products for ERP and retail management.

Microsoft Dynamics 365 Features

Has featureComprehensive Solution for Sales, Service & Marketing
Has featureProductivity Through Seamless Integration with Office 365
Has featureAnalytics Through Seamless Integration with PowerBI

Microsoft Dynamics 365 Integrations

Microsoft Dynamics 365 Competitors

Microsoft Dynamics 365 Pricing

Starting Price: $44

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No

Microsoft Dynamics 365 Support Options

 Free VersionPaid Version
Phone
Email
Forum/Community
FAQ/Knowledgebase

Microsoft Dynamics 365 Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows
Mobile Application:Apple iOS, Android, Windows Phone
Supported Countries:global
Supported Languages: Over 40 languages